1and1.co.uk Review

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Reviews 4.9 /5 (20 total)

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All Reviews (20)

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Dawn Hill

2023-07-15 07:38:08

I can highly recommend this company for their reliability, packages and instant customer/technical services. I spoke to James Pollard today who immediately actioned a request, to my complete satisfaction. We have used Ionos since 2017 and it has been

Tom

2023-03-07 06:12:54

A big thanks to John Mar R. who resolved and answered any questions I had from the Live Chat on Ionos.co.uk he was able to provide me with extensive hardware related knowledge and provide me with recommendations on which server to choose based on my

Jen Williams

2023-07-16 17:04:48

I have several websites with IONOS, but they're all used for redirecting to another site, which is a bit of faff to type hence the redirect from easier sites. Most of the time I'm sat in my local shopping centre so calling support is diffic

Phil Joel

2021-05-09 06:39:15

Contacted IONOS to change my contract via online chat. I was connected to Charmaine L. She was extremely helpful and was very knowledgeable. It was breeze for me to explain what I wanted and she immediately got me a package that suited my needs, sav

A. Foden

2023-02-28 06:32:14

Charmaine was very helpful and took me through the whole process of setting up my account registering my domain name and getting me going with my Wordpress blog site. Thank you very much for such a friendly and professional service. It is really appr

Jim G

2021-11-29 10:58:46

I'm a new customer and relatively small beans ... 1 website and 1 email....not much revenue to be fair. But Charmaine on the chat got my web hosting up and running and also migtrated by mailbox over to a better deal saving me a few £'s. Spe

Scott

2021-02-04 07:25:37

Now they have introduced live web-chat support, it has made the experience of any issues so much easier to deal with.Ario was able to quickly identify and rectify my problem with email authentication due to google etc. changing their authenticity che

Carl Harrison

2021-02-27 10:17:30

My company Stick Em Up Web Design has been working proactively with IONOS for a number of years and consider them a key partner enabling us to provide our clients with fast affordable websites for a low monthly fee.We utilise multiple top of the rang

Carmel Carmel

2023-06-11 09:17:34

Had delayed getting in touch with Ionos as I had several issues to iron out on my account and didn't want to have to deal with them as thought it would be a hassle. To my delight and surprise when I eventually got in touch with an adviser, it wa

Snob Snobs

2021-12-06 01:56:09

Well this a follow up for my previous review, where I gave 5-stars. now three stars & that is as always down to who you deal with! I actual had one agent telling me I was calling him a liar, where as he was actually calling me a liar. Without sou

JLH

2021-03-04 03:18:00

What makes a good company great is not how they always succeed - but how they deal with things when they go wrong. This is only as achieved by the strength of their people and what singles out the best people is their commitment to customer service.

Jenny Creamer

2023-07-12 10:39:56

Ionos are very easy to deal with, but I have to give a special shout out to Daniel Bibit in customer service. Daniel was exceptionally helpful. From our first contact through the online help, to his subsequent phone calls, Daniel was exceptionally ki

Rachel

2021-08-26 17:57:10

Nadim remained in contact throughout the week and saw my issue through. They helped me understand the payments I was making and what they were for and without judgement offered me a discount when I was struggling financially. Really appreicate all th

B Williams

2023-05-19 03:31:14

I started a text chat about an additional service. The support agent, Martin Ace Luther G. Bueno, was knowledgeable and efficient, and explained what I needed to know, also offering me a first-year discount. A smooth experience.

Peter Jackson

2022-10-24 07:24:17

Sympathetic and helpful assistance in discussing my needs from Brian. Efficient action on negotiated outcome for appropriate package deal. A quality service that has maintained its high standards through the years.

Neil

2022-02-10 18:52:39

Mary was excellent today. She showed a great deal of compassion, patience and understanding when dealing with my query. In the end, she managed to get me a good result - and I am extremely pleased with her service.

Judith Dawson

2022-08-01 06:29:06

Web chat was very helpful. Sean understood exactly what I wanted to do and sorted it out quickly. Even arranged a great discount - even though I was downgrading my package.