I have been an ADT customer for over two decades and for the most part have been satisfied with my system and the treatment provided by ADT technicians as well as customer service. Since the pandemic it appears that things have deteriorated in the a
Surprised to see so many negative reviews for this company. Having used them for many year’s I’ve found their service generally very good and their people helpful and polite. Our latest engineer is Mick Micklethwaite and have to say that he’s a pleas
Great service so far, sales people came around our houses we got a great deal on the alarm system. The installation man Steve Hunt was great, super friendly and done an amazing job and left no mess. Finding the alarm system great so far. We also didn
There was already equipment in my home. The tech on the phone was really helpful and patient walking me through how to activate the system. And when I initially called to activate the system, a representative was super helpful in getting me a good de
Update on November 29: ADT finally sent out a good rep (3rd one) that was able to fix the doorbell charging problem. Andrew, an executive customer service rep, was able to waive that service fee. I am now satisfied that they have improved their custo
UPDATE: After complaining to BBB ADT credited us a month's fee for the inconvenience they caused us by losing our permit number. So im changing to 3 stars. Original complaint below. We have had ADT installed in our house in 2018And have been pay
I thought I should now update my previous reviews as we have now finally received training on the app which is quite impressive! Just a shame we had to wait for so long....also we wanted to get quotes for security cameras which a different department
I just had a technician come out his name was Angel .He was a pleasure to deal with.He went above and beyond to be sure that I was satisfied.ADT Angel deserves a raise!Customer service isn't dead thanks Angel.
Thankyou ADT for an awesum system and wonderful service by your agent Kahina. Very easy to deal with and very helpful. Highly recommended.
Colin was very efficient and knowledgable. Also very pleasant to deal with.