Airbnb Reviews 2024 & All Visual Reviews

Lola

2022-01-05 13:36:53

I was very surpticed to read si many negative reviews about Airbnb here. I used this patform in 3 different countries and it was always perfect!Once I had an accident when host didn't respond to me and later wrote me "My friend made this ac

GGG

2022-07-29 21:35:53

Airbnb giving an example on how to deal with the cancellations. After trying to cancel with the host and having difficulties I contacted airbnb and sorted me out. They really have an approachable, effective, quick and friendly Customer service. Thank

Sarit Dayan

2021-12-17 14:41:10

I had a trip planned to go to Israel...but due to the circumstances I needed to cancel ...airbnb gave me full credit back to my card...in addition gave me $100 dollar coupon to use on my next trip...took a little while to rectify the issue...but at t

Ruthann Rodriguez

2021-03-30 10:02:26

We have been hosting through Airbnb for 3 years and have not had a bad experience. We meet so many wonderful and interesting folks from around the globe. We've also had great experiences as guests. The few times there have been issues the suppor

Deimantas

2022-11-03 16:46:52

Best website for travelers. You can find apartments everywhere in the world. The prices are usually better than on booking or other websites. Also you can get up to $45 discount creating a new account with my invite link: bit .ly/airbnb99 (close the

Duncan Beech

2021-09-05 00:53:24

Booked for an apartment in London, the host messaged the day before (he had the booking 5 days by this point and my cash) oh sorry its booked. Contacted Airbnb, spoke with Janice. OMG, the most amazing customer service I have ever received ever, to s

Stephen Smith

2021-06-07 23:46:33

This is my first booking with Airbnb, my holiday was cancelled by covid19 pandemic and after contacting Airbnb my monies paid was refunded within a couple of hours after the initial contact.I am highly impressed by Airbnb efficiency and professional

Suah Kim

2022-07-19 10:31:39

After dealing with so many companies’ customer service, Airbnb does it right. No company could have ever prepared for coronavirus and their industry was hit hard. They were extremely accommodating and helpful with my trip that was impacted due to cor

Andrey C.

2021-08-10 07:23:55

I don't know why people are being so negative about AirBnB. I mean, they make mistakes, of course, but do you remember the hospitality market before AirBnB entered it? You either had to deal with hotels or to risk dealing with not trustworthy a

Jayne

2021-04-19 03:37:54

Fantastic experience with Airbnb. We’d booked a property and although at the time we booked the discounted non refundable rate, we had such a great host who offered to refund us in full because of the covid situation. She couldn’t override the policy

Hannah

2022-09-04 11:55:42

So I've booked a few trips with Air BnB and although came across a few problems, they have been quick to sort this. The first was problems with a landlord. I called Air BnB and they agreed the landlord was out of line and refunded immediately wi

Zuza

2021-01-29 05:00:41

I booked a house marked as a "whole place", but in the description there was an information that the owner was actually living there. I raised a complaint to Airbnb and within 5 minutes I got a reply, I talked with Customer Service Represen

Henry Mills

2021-09-20 18:06:32

Not really had many problems before, but have been frustrated by a coupon that won’t redeem - a coupon given because a host cancelled with a week to go before check in. As such have been denied £22 saving on next property through no fault of my own.

Aditya Janardhan

2022-09-03 16:33:14

I read many negative reviews on this website after I had booked a place to stay and wondered if I took the wrong decision. The owner of the house canceled 2 days before arrival. Airbnb refunded the entire amount, and also provided me a coupon of 10%

Cheryl Fangs Stewart

2022-12-02 01:51:02

We have used air b n b since 2017 first one was in Paris,Scotland, wales, Newcastle , Lake District and recently in liverpool ( October 2022) Overall we had a fantastic experiences, but onlyone bad experience and that was in the Lake District and it

Zayven

2021-12-04 06:42:40

Strange situation with this service. Whenever you are choosing a place to stay you read the reviews from real people who actually stayed there. Most of the time they are positive or close to it. Once you get off the site and search for reviews in oth

Betina

2023-01-24 22:56:48

Booked a place in Luton which, when we arrived, was in a very poor condition and not fit to live in. We contacted Airbnb customer service and sent pictures etc over. They called within the hour, a few days later when we were able to leave, they refun

John Morris

2021-07-03 18:40:00

I am a host and i have found Airbnb very easy to deal with. When you are in the hospitality industry you are always going to have the occasional issue and it is a mark of how good a company is by how fast they are resolved. Latest problem was around

Alvaro Hernandez

2023-03-11 20:22:07

As an Airbnb host, I cannot express enough how delighted I am with my experience on the platform. Airbnb has truly transformed the way I share my space and connect with travelers from around the world. From the intuitive interface to the incredible s

Sarit Dayan

2024-01-09 01:00:03

I had a trip planned to go to Israel...but due to the circumstances I needed to cancel ...airbnb gave me full credit back to my card...in addition gave me $100 dollar coupon to use on my next trip...took a little while to rectify the issue...but at t

Ruthann Rodriguez

2024-01-09 01:00:03

We have been hosting through Airbnb for 3 years and have not had a bad experience. We meet so many wonderful and interesting folks from around the globe. We've also had great experiences as guests. The few times there have been issues the suppor

Deimantas

2024-01-09 01:00:03

Best website for travelers. You can find apartments everywhere in the world. The prices are usually better than on booking or other websites. Also you can get up to $45 discount creating a new account with my invite link: bit .ly/airbnb99 (close the

Duncan Beech

2024-01-09 01:00:03

Booked for an apartment in London, the host messaged the day before (he had the booking 5 days by this point and my cash) oh sorry its booked. Contacted Airbnb, spoke with Janice. OMG, the most amazing customer service I have ever received ever, to s

Stephen Smith

2024-01-09 01:00:03

This is my first booking with Airbnb, my holiday was cancelled by covid19 pandemic and after contacting Airbnb my monies paid was refunded within a couple of hours after the initial contact.I am highly impressed by Airbnb efficiency and professional

Suah Kim

2024-01-09 01:00:03

After dealing with so many companies’ customer service, Airbnb does it right. No company could have ever prepared for coronavirus and their industry was hit hard. They were extremely accommodating and helpful with my trip that was impacted due to cor

Andrey C.

2024-01-09 01:00:03

I don't know why people are being so negative about AirBnB. I mean, they make mistakes, of course, but do you remember the hospitality market before AirBnB entered it? You either had to deal with hotels or to risk dealing with not trustworthy a

Hannah

2024-01-09 01:00:03

So I've booked a few trips with Air BnB and although came across a few problems, they have been quick to sort this. The first was problems with a landlord. I called Air BnB and they agreed the landlord was out of line and refunded immediately wi

Jayne

2024-01-09 01:00:03

Fantastic experience with Airbnb. We’d booked a property and although at the time we booked the discounted non refundable rate, we had such a great host who offered to refund us in full because of the covid situation. She couldn’t override the policy

Zuza

2024-01-09 01:00:03

I booked a house marked as a "whole place", but in the description there was an information that the owner was actually living there. I raised a complaint to Airbnb and within 5 minutes I got a reply, I talked with Customer Service Represen

Henry Mills

2024-01-09 01:00:03

Not really had many problems before, but have been frustrated by a coupon that won’t redeem - a coupon given because a host cancelled with a week to go before check in. As such have been denied £22 saving on next property through no fault of my own.

Aditya Janardhan

2024-01-09 01:00:03

I read many negative reviews on this website after I had booked a place to stay and wondered if I took the wrong decision. The owner of the house canceled 2 days before arrival. Airbnb refunded the entire amount, and also provided me a coupon of 10%

Cheryl Fangs Stewart

2024-01-09 01:00:03

We have used air b n b since 2017 first one was in Paris,Scotland, wales, Newcastle , Lake District and recently in liverpool ( October 2022) Overall we had a fantastic experiences, but onlyone bad experience and that was in the Lake District and it

Semyon

2024-01-09 01:00:03

I am a guest and I had a very unpleasant cancellation by host 1 week before check in. Initially AirBnb support was not helpful at all declining to assist in covering the price difference with alternative booking, and basically declining to do whatev

Zayven

2024-01-09 01:00:03

Strange situation with this service. Whenever you are choosing a place to stay you read the reviews from real people who actually stayed there. Most of the time they are positive or close to it. Once you get off the site and search for reviews in oth

John Morris

2024-01-09 01:00:03

I am a host and i have found Airbnb very easy to deal with. When you are in the hospitality industry you are always going to have the occasional issue and it is a mark of how good a company is by how fast they are resolved. Latest problem was around

Elpidio Rafanan

2024-01-09 01:00:03

I can understand why AirBnB has garnered such an abysmal average rating - after all, guests are motivated to write reviews only when they have a bad experience. Of course, I have had my own share, but overall AirBnB is an excellent deal for frugal

Betina

2024-01-09 01:00:03

Booked a place in Luton which, when we arrived, was in a very poor condition and not fit to live in. We contacted Airbnb customer service and sent pictures etc over. They called within the hour, a few days later when we were able to leave, they refun

Diana Luckysova

2024-01-09 01:00:03

Still the best. I've been traveling for seven years as a nomad and it wouldn't be possible without Airbnb. Despite having some difficulties with the hosts, I still prefer to book using this platform. Some things that could be improved: a li

luna neman

2022-09-14 19:44:37

Best customer service for a company in Canada. Fast to solve problems, keep on following up and contacting you until you’re satisfied. Very very nice and knowledgeable people. I had to deal with two agents Joanna and Javier and they were amazing!!!!

shelby Isaac

2024-01-09 01:00:03

Host canceled 2 month out for March break leaving me only with expensive options. Air bnb did nothing to help even though they get money from the cancellation*updated-air bnb contacted me and gave me a coupon to resolve the price difference*