After various warning signs, on 5 January 2016 I cancelled an order and requested a refund from what turned out to be a Hong Kong based company. When I received no response from the company, I raised a dispute with Amex. However, there was a problem
I have the American Express Serve card for tax purposes went to the atm to withdraw money.. for security reasons on the banks end the transaction was canceled but still took funds even though I didnt receive the money called customer service to dispu
I can't understand why so many people slag off American Express cards. Firstly I am reliably informed that here in the UK to get one of these cards you have to be earning a decent salary and many establishments rate the card immensely. I don
I've held a number of AMEX cards over the last few years and find that their new customer incentives to be second to none. Add to that the bonus rewards for referring friends / family and the variety of cards on offer and, they really are the be
I have been an AMEX UK Gold Charge Card holder for 5 years and have nothing but great things to say about the product and quality of customer service. It is always a pleasure to deal with American Express (UK) over the phone - they normally answer a
My experience with American Express customer service has been amazing, I can not fault them in the slightest. Most recently I needed their help because I've changed my name. I went onto my app and into the online chat where a lady responded to m
Great Customer Service with no long waiting times. Easy to use the app. Rewards for every shopping. Deals on sites like ticketmaster and local discounts. Widely accepted. Insured purchasing. Very satisfied so far. If you would like to apply you can u
AMEX dedicates fluent AMERICAN English speakers to my United States inquiries. When there is a discrepancy on my account, AMEX acts in my favor. You are welcome to deal with broken English chirpers for your credit services needs—I will stay with AM
I have the Platinum Cash Back Card which costs £0 in annual fees and gives 1% cash back on all my spending. The app is really user friendly and super easy to navigate / find the information you want. Whats even better is the customer service. I was h
I’m surprised by the bad reviews. I’ve been a customer for over 10 years. Their app is good, online chat and call centre are both very effective when required. I’ve never had any significant problems, but my mum had a series of fraudulent transaction
We have been with Amex since 1999 and love them as much as one can love a bank. We like how they have a closed network, so if there is ever fraud it’s very easy to deal with. We had to let the Platinum Card go because the annual fee is ridiculously h
Always able to reach them on the phone in a short amount of timeAlways helpful in app chatFantastic communication throughout application processBeing able to issue the family with cards is a real perk so they share the benefits of discountsThe only t
My previous experience to reach customer service through direct line - failed. Luckly got hold of lovely lady in complaints department ( I am sorry I haven’t asked for your name) that moved grounds to get my case sorted , eventually been connected to
I have held an American Express Credit Card for a couple of decades now. Over that period I have had to contact that company only on a few occasions with queries, with my business with them being managed very smoothly and efficiently. On the few oc
I have been using the Amex card since 2020 I must say they are amazing, I almost stopped my other cards and always use AMEX everywhere it is accepted!!They give 6% cashback on groceries and 3% on Fuel !! Bonus, there are good offers on a few shopping
Most people love to complain but this is the best card I've ever had. They let me know when promotions are going on and if there's a better deal out there. Customer service is top notch.
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