Ancestry UK Review

Below are all the real reviews about Ancestry UK from actual users, taken from a reliable source www.trustpilot.com, regarding user's shopping experiences related to shopping, deals, promo codes, discounts, free shipping... We hope that the information we provide is useful, valuable, and helps all customers to be savvy shoppers and have the best positive experiences on CouponForLess.

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Reviews 4.5 /5 (19 total)

5-star

68%

4-star

11%

3-star

21%

2-star

1-star

All Reviews (19)

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Arthur Simpson

2021-06-16 03:09:52

Biggest issue I have found is the speed of the system, i've tried three browsers and followed where possible the tips on the help page. The search engine is also awkward to use and there does not seem to have good geographic options. Despite thi

Ms Carole Vincent

2023-03-26 05:05:17

An excellent source of records, DNA & more. Can be pricey unless you have a package & the time to spend delving into the past. I registered for 6 months on a special deal but found I hardly used it. That is not their fault, I should have canc

wendy scott

2022-07-04 09:25:55

i have been pleased to be on ancestry ....and it is a good site.but it seems find my past have got their act in gear. ancestry hasnt.find my past has the 1921 census........doubtful if and when ancestry willwill wait until my subscription is up and c

Anthony MUCHALL

2022-11-28 16:56:22

An extensive database but a high number of mistakes made in the transcriptions. Even when these are pointed out on member's tree no corrections have been made. Disappointed that no discounts are available for long standing members; in my case ov

Helen Cronin

2021-03-15 10:50:02

Ancestry have a very disjointed approach to Customer Service. If you contact them on Twitter - forget it, you will be ignored. Email them - again, forget it. Facebook will give you a response within 24 hours but mainly because public posts are not ho

Angela

2022-12-28 01:29:45

My name is ANGELA not Judy. & That is a standard reply so clearly you do not value my business. I have now managed to get a deal with Findmypast who were far more accomodating with a reasonable discount considering Ancestry has had my business no

Mr Brian Mawer

2021-12-10 00:34:17

The work that Ancestry have done with regard to DNA matches and has been much appreciated. My only reservation is that Ancestry staff on their helpline are generally reluctant to deal with errors relating to the 'Thrulines' web pages, as m

Peter Brooks

2022-05-20 00:39:28

I have been a user for many years. I still have a check every few months as new records appear on the system. I have unearthed a great deal of information about my ancestors and those of the 'in-laws' of recent generations. My grandchild

Chris

2022-06-07 00:47:36

It’s a fascinating journey of discovery, well worth sending in my DNA, I just wish my parents and grandparents were still alive to talk to about our ancestors. My father was absolutely right about his ethnicity, my mother only partly right about her

Jennifer

2021-05-03 02:20:04

Having let my Ancestry membership lapse (mostly for cost reasons) I found that I was really missing it after just a couple of weeks. I rang their customer services (UK) and had a very short wait before a lovely lady in the USA took me through the v

Sallise

2021-07-20 15:58:05

We will all consider if spending money on our hobbies is essential in these times of rising household costs.A simple discount offered reassures us that it is ok to spend a little on ourselves for our wellbeing.

Kevin Kirkham MBE

2021-06-01 23:36:17

Very good product & outstanding customer service. Only downside, in these tough Financial Times, it’s a little expensive for pensioners. Perhaps a pensioners discount would be of benefit to all!

Helen

2021-09-20 23:07:02

I had a fast response to my question and they dealt with my query straight away. Other companies should take a leaf out of Ancestry's book on how to deal with customers.