Ancestry.com Reviews 2024 & All Visual Reviews

Caroline Robinson

2023-07-25 02:00:03

My query was answered fully and professionally. I'm due to renew my subscription in January 2023 and I was advised that I could have discount. So, not only will I renew in January, but with the discount, I would've paid less too! Brilliant

Deborah Jessee

2023-07-25 02:00:03

I was helped a great deal with this I am technically challenged and I was having a problem with resubscribing and the person that helped me with ancestry to get me started again was great and I was able to accomplish it and I just love ancestry and i

SE Wiggins

2023-07-25 02:00:03

Discount bundle and overall price was a major factor for initial purchase. Ability to tie in dna with genealogy, even to US migration history is awesome. Large user base for both sharing genealogy and matching dna is a big draw. Dna traits is a ne

JANE CAFFEE

2023-07-25 02:00:03

Signed up for 2 week free trial to see if I wanted to continue. I canceled online and it didn’t go thru. I’m guessing it didn’t go thru as I was charged $25.99 anyway. I called to speak to agent, he couldn’t do anything for me, a done deal. I’m not f

Jessticat

2023-07-25 02:00:03

It was very interesting comparing my genetic makeup with my sister. Although, the test insisted that she's my 1st cousin. The only other options to edit the relationship were granddaughter or niece. We're biracial and we have a large list o

Thomas Valued Norton Customer

2023-07-25 02:00:03

I needed a refund. My case was special due to attending to elderly parents was not aware of additional subscription notices. My service center rep was kind efficient empathetic but loyal to the rules and regulations pertaining to her job. She was abl

Ken Sharpe

2024-01-11 01:00:07

The call took a very long time to get answered but when dealing with the person dealing with the issue it was done very professionally, by a pleasant empathic and knowledgeable that it felt like nothing was too much trouble. She was genuinely interes

Ida-May Tisdale

2024-01-31 01:00:02

I feel they are training their people well and making sure that their english was quite understandable. They still have a few things that need ironed out,but not with their employes, it's with their program. One of the better companys I have to

Linda Wells

2023-12-27 01:00:05

Ancestry is great to deal with. Their employees are helpful, knowledgeable and kind. Ancestry should be proud, not many businesses have employees who are genuine these days. Ancestry is excellent!!! I was very satisfied with one call and hung up

Lynnette Lowe Carter

2023-12-27 01:00:05

I took advantage of the 50% discount to renew my subscription. Sadly, I attached it to the wrong email address and all my work from previous years was gone! Sheba, the customer service representative, sorted out this problem by attaching the payment

Cindy Marron

2023-12-27 01:00:05

My Agent was professional, friendly and extremely knowledgeable. I had long ago forgotten my passcode and even the address when I opened my account. Christy searched until she found my information. I’m so grateful to her and Ancestry for their dilige

Harry Evans

2023-12-27 01:00:05

I was itching to get the results and share with my children, when it came three days early I was really pleased. I was shocked at some of the results, having a name like Evans and getting 18% Scottish and only 5% Welsh. It was an eye opener with some

Sheri Elsworth

2023-12-27 01:00:05

I have been able to do a lot of what I've wanted to do on Ancestry.com except emotionally deal with the instability that is rampant on the site. Since it's the only game in town, Ancestry.com can get away with overcharging members for its

Christopher

2023-12-27 01:00:05

I was overall pleased and didn’t take as long as they stated. I just don’t like how my wife got more benefits than I did. Same order and sent in at same time and she got to see more information about her parents DNA and they want to charge for the se

mary collins

2023-12-27 01:00:05

Since a family member had a DNA test with Ancestry 15 or more years ago,the whole family has been tested, that is husbands, wives and kids. Now we are having grandchildren tested. I just ordered 6, yes, 6 tests for some family members for Christmas.

Jane Prouse

2023-12-27 01:00:05

I’m struggling to navigate my way around the app. I press the DNA button but I just get lots of adverts for buying ancestry snd a discount. I’m not sure what I’m supposed to be doing on it. Guidance would be helpful Not everyone is a 5yr old genius o

Jessica

2022-09-02 20:57:11

Good customer service is very important to me after unfortunately having to deal with a lot of very poor experiences with other companies that are large enough to be able to hire and train the best but chose not to. Thankfully that was not my experie

Robert Menchel

2021-10-05 17:04:24

I was not at all happy to receive notice that my renew cost for six months is over $250. I never paid more than $150 for six months and had an AARP discount now it seems that discount is only for one time. Am not happy with the out of the ordinary in

Caroline Robinson

2021-03-24 09:25:13

My query was answered fully and professionally. I'm due to renew my subscription in January 2023 and I was advised that I could have discount. So, not only will I renew in January, but with the discount, I would've paid less too! Brilliant

Deborah Jessee

2022-11-25 16:50:52

I was helped a great deal with this I am technically challenged and I was having a problem with resubscribing and the person that helped me with ancestry to get me started again was great and I was able to accomplish it and I just love ancestry and i

Kim

2023-12-29 01:00:06

Whenever I’ve needed support with my subscription, ancestry personnel have been pleasant and helpful. Today my call was answered almost immediately and the agent was able to help me apply a discount to my renewal. I was very pleased with the service.

SE Wiggins

2021-12-06 02:14:06

Discount bundle and overall price was a major factor for initial purchase. Ability to tie in dna with genealogy, even to US migration history is awesome. Large user base for both sharing genealogy and matching dna is a big draw. Dna traits is a ne

JANE CAFFEE

2023-05-18 14:30:14

Signed up for 2 week free trial to see if I wanted to continue. I canceled online and it didn’t go thru. I’m guessing it didn’t go thru as I was charged $25.99 anyway. I called to speak to agent, he couldn’t do anything for me, a done deal. I’m not f

Jessticat

2023-05-17 04:06:52

It was very interesting comparing my genetic makeup with my sister. Although, the test insisted that she's my 1st cousin. The only other options to edit the relationship were granddaughter or niece. We're biracial and we have a large list o

Thomas Valued Norton Customer

2021-10-11 12:10:26

I needed a refund. My case was special due to attending to elderly parents was not aware of additional subscription notices. My service center rep was kind efficient empathetic but loyal to the rules and regulations pertaining to her job. She was abl

Jessica

2023-07-25 02:00:03

Good customer service is very important to me after unfortunately having to deal with a lot of very poor experiences with other companies that are large enough to be able to hire and train the best but chose not to. Thankfully that was not my experie

Robert Menchel

2023-07-25 02:00:03

I was not at all happy to receive notice that my renew cost for six months is over $250. I never paid more than $150 for six months and had an AARP discount now it seems that discount is only for one time. Am not happy with the out of the ordinary in

TDOC

2024-01-03 01:00:01

I purchased the Ancestry DNA kit on Black Friday special after wanting to do it for quite a few years. The process was very smooth and the processing time was much faster than anticipated. I know a good deal about my heritage from existing family and

Charles A

2023-07-25 02:00:03

Sinead did an outstanding job: listened to my issue and resolved it. Very pleasant person. I had missed the window for a discount deal by about an hour and a half but Sinead made an exception even though it was my error. Impressive customer service.

Charles A

2022-07-30 10:16:29

Sinead did an outstanding job: listened to my issue and resolved it. Very pleasant person. I had missed the window for a discount deal by about an hour and a half but Sinead made an exception even though it was my error. Impressive customer service.

Gaynor Fricker

2024-01-03 01:00:01

I had a problem with linking my DNA results to my account. Contacted them via Facebook messenger, was given a reference number and phone number. Within the hour I was up and running. So nice to be able to deal with a real person.Highly recommended.

Rachel Person

2023-12-27 01:00:05

The process was smooth and easy. Processing time wasn’t bad but seemed like forever it could’ve been the anticipation. The geographical results had nothing on the family members that it matched me with. This is the real deal and I highly recommend!

Lucinda

2023-12-27 01:00:05

The customer service person was very professional and friendly. But it takes up to 48 hours to update billing info not a fan of that aspect. Also memberships are expensive when you live on just social security. No discount for older people.

Mrs

2023-12-27 01:00:05

My only complaint is that right after I bought 3 kits Ancestry sends me a sale price for half the price of what I just paid!! What?! Where was that price when I was ordering. Why would you guys offer me a deal after I’ve already purchased!

John

2023-12-27 01:00:05

I just wanted to make sure the rep was properly recognized --- I dislike surveys that take more than a couple of minutes.Offer some sort of discount to customers to have a telephone survey and I think you'll get better resuts

Sarah Tillery Caldwell

2022-04-30 23:06:16

Ancestry's Customer Service people are helpful, often finding another discount that I'd never have seen. They aren't always patient while the customer searches for specific ancestors with "issues."

customer

2021-01-09 08:45:42

The representative was so helpful. She help me resolve the problem that I had going through AARP. And she gave me a great deal that a senior person on a fixed income could afford. Thanks very much for your great employees.

Sarah Tillery Caldwell

2023-07-25 02:00:03

Ancestry's Customer Service people are helpful, often finding another discount that I'd never have seen. They aren't always patient while the customer searches for specific ancestors with "issues."

customer

2023-07-25 02:00:03

The representative was so helpful. She help me resolve the problem that I had going through AARP. And she gave me a great deal that a senior person on a fixed income could afford. Thanks very much for your great employees.

Jo Ann Allison

2023-07-25 02:00:03

A knowledgeable assistant helping me through a tough task. I would have never been able to complete on my own. It takes patience, skills and techniques to deal with people at times and it was a pleasure having that help.

Jo Ann Allison

2023-01-03 22:58:16

A knowledgeable assistant helping me through a tough task. I would have never been able to complete on my own. It takes patience, skills and techniques to deal with people at times and it was a pleasure having that help.

Jody

2023-07-25 02:00:03

Diego went above and beyond to help me attach dna results to my family tree. What a trooper! It was a multi step process and he walked me thru it beautifully. A true professional and a pleasure to deal with.

Jody

2023-07-07 18:05:37

Diego went above and beyond to help me attach dna results to my family tree. What a trooper! It was a multi step process and he walked me thru it beautifully. A true professional and a pleasure to deal with.

Daniel Kolbin

2024-01-03 01:00:01

Got the DNA kit discount with the Traits. Came in 2 weeks instead of 4-6, which I don't know if that's normal, but I'll take it! Awesome site to organize your family tree, and way more...

Susan

2023-04-09 12:11:45

Customer service was very helpful and I would recommend Ancestry to my friends and colleagues. I love the discount offers for the membership. Genealogy is a hobby of mine and appreciate the discounts.