Away Luggage Reviews 2024 & All Visual Reviews

Joni G

2021-03-16 20:05:35

The US website crashed the morning of the sale but it really wasn’t a big deal. It didn’t last long & I didn’t miss out on anything. I wanted to get a medium & large. I had ordered the Bigger Carry On a few days before the sale. I checked the

Acantha

2021-03-23 19:10:37

REVISION TO MY INITIAL COMPLAINT... After escalating my complaint, a rep finally reached out to me and resolved my issue.To say that I'm frustrated and with this company would be an understatement! My experience with their recent sale was disast

MarthaNielsenWinden

2022-04-27 16:21:21

I have had great experiences in the past buying 3 great suitcases. So I am very disappointed with the current sale induced site issues. I have emailed 3 times. I placed my order after a myriad of website issues, then my credit card was charged. Now,

Matt

2023-02-13 12:41:54

Away has figured out how to lose existing customers and alienate potentially new customers in one easy step. I, like the vast majority of people that attempted to purchase products from Away in a recent sale they ran, found that their purchase didn&#

Vegan One

2022-08-14 01:35:56

Review of AWAY Daypack. Now, let me start out by saying that I haven't used the bag yet as I just got it today. First, a LOT of waste. Large box and TONS of packing paper inside the bag. Not good from an environmental standpoint. Fortunately,

Jennifer Harvey

2023-06-22 08:36:25

UPDATE SINCE INITIAL REVIEW: It took some time, but they did finally realize their mistake once it was brought to their attention and refund the remainder of the money. Apparently, it took some time to get to my email which is why I did not initially

Pascalle Barrett

2021-10-30 11:00:26

My only disappointment with AWAY is that their pricing was not transparent with their partnership with Marriott BONVOY. I appreciated that their customer service responded to me each time I had a question, however, I still did not get an answer as to

Elliot Knight

2023-02-16 20:45:26

My honest account...We ordered 5 items in the sale, 2 big, 2 carry on and 1 daily carry on. Yes, like others we had some issues with the site, we were charged twice, £740 x2, but credit where it is due, the refunds have come back. We did need to cont

Diane Marius

2021-09-08 10:19:53

I purchased my first Away carry-on about 2 years ago online and it's truly changed my travelling experience. I travel a lot to Mexico from Canada so decided to complete my set of three as I am away for anywhere from 3 days to 3 weeks and needed

Ann Brook

2023-05-24 16:37:47

I travel often for pleasure and am always looking for a lighter, more compact, easier suitcase to carry with me.In May I was tuned into Craig Melvin on MSNBC when I noticed he was honoring two companies who recently, donated a great deal of money to

Sandeep Gadher

2021-04-08 14:11:14

Really good shopping experience. The Away rep I dealt with was knowledgable and despite my many questions was helpful and patient. In store there were sufficient precautions due to COVID-19. All in all this customer rep is no.4 on my all time list of

Emily R

2021-03-12 06:09:43

I had a problem ordering over the internet but my 10 year old DESPERATELY wanted a case. So I contacted Away Travel over e-mail and explained my problem and why I wanted a case. Given the timings (we were off on holiday on the Sunday and this was a

Elaina

2021-03-14 00:52:48

I had heard very good things about Away luggage and since I needed a replacement piece of luggage I decided to try it. The quick shipment was a plus and the 90 day trial sealed the deal for me as the luggage is more expensive than what I've purc

Maria Jeleniewski

2023-01-12 12:36:24

Love my away carry on and everywhere bag! Only complaint about the bag is I saw other reviewers post photos of a brown leather one but that option wasn’t available when I was shopping. I would have LOVED a brown leather one. Still functional though a

Teri Donegan

2021-12-29 02:27:05

I ordered two large and two carry-on pieces for my daughter and her fiance for their wedding. They arrived in wonderful shape. My daughter and fiance absolutely loves the luggage. One luggage tag was missing from the order but I called customer servi

Rick

2021-07-11 16:28:19

This is the 4th Away case I have purchased over the past 2 years. These suitcases, no matter the size, are amazing! Light, well constructed, interior design features are the best, easy to pack. Online shopping experience was great and delivery was

Norman Vadnais

2022-12-11 23:56:45

I've bought two cases from Away, but the customer service on the first one was beyond my expectations. The shipper lost my first package and I was worried I would not receive the case in time for an upcoming family trip. I called Away to see if

Eduardo Sanchez

2021-04-04 09:02:28

I work in hospitality as a bellman in the busiest hotel in my city. I must deal with thousands of suitcases a day. I always thought these suitcases were the most durable and best quality suitcases on the market… I finally bought one for my wife and s

Joni G

2024-01-07 01:00:05

The US website crashed the morning of the sale but it really wasn’t a big deal. It didn’t last long & I didn’t miss out on anything. I wanted to get a medium & large. I had ordered the Bigger Carry On a few days before the sale. I checked the

Acantha

2024-01-07 01:00:05

REVISION TO MY INITIAL COMPLAINT... After escalating my complaint, a rep finally reached out to me and resolved my issue.To say that I'm frustrated and with this company would be an understatement! My experience with their recent sale was disast

MarthaNielsenWinden

2024-01-07 01:00:05

I have had great experiences in the past buying 3 great suitcases. So I am very disappointed with the current sale induced site issues. I have emailed 3 times. I placed my order after a myriad of website issues, then my credit card was charged. Now,

Matt

2024-01-07 01:00:05

Away has figured out how to lose existing customers and alienate potentially new customers in one easy step. I, like the vast majority of people that attempted to purchase products from Away in a recent sale they ran, found that their purchase didn&#

Vegan One

2024-01-07 01:00:05

Review of AWAY Daypack. Now, let me start out by saying that I haven't used the bag yet as I just got it today. First, a LOT of waste. Large box and TONS of packing paper inside the bag. Not good from an environmental standpoint. Fortunately,

Jennifer Harvey

2024-01-07 01:00:05

UPDATE SINCE INITIAL REVIEW: It took some time, but they did finally realize their mistake once it was brought to their attention and refund the remainder of the money. Apparently, it took some time to get to my email which is why I did not initially

Pascalle Barrett

2024-01-07 01:00:05

My only disappointment with AWAY is that their pricing was not transparent with their partnership with Marriott BONVOY. I appreciated that their customer service responded to me each time I had a question, however, I still did not get an answer as to

Elliot Knight

2024-01-07 01:00:05

My honest account...We ordered 5 items in the sale, 2 big, 2 carry on and 1 daily carry on. Yes, like others we had some issues with the site, we were charged twice, £740 x2, but credit where it is due, the refunds have come back. We did need to cont

Diane Marius

2024-01-07 01:00:05

I purchased my first Away carry-on about 2 years ago online and it's truly changed my travelling experience. I travel a lot to Mexico from Canada so decided to complete my set of three as I am away for anywhere from 3 days to 3 weeks and needed

Ann Brook

2024-01-07 01:00:05

I travel often for pleasure and am always looking for a lighter, more compact, easier suitcase to carry with me.In May I was tuned into Craig Melvin on MSNBC when I noticed he was honoring two companies who recently, donated a great deal of money to

Sandeep Gadher

2024-01-07 01:00:05

Really good shopping experience. The Away rep I dealt with was knowledgable and despite my many questions was helpful and patient. In store there were sufficient precautions due to COVID-19. All in all this customer rep is no.4 on my all time list of

Emily R

2024-01-07 01:00:05

I had a problem ordering over the internet but my 10 year old DESPERATELY wanted a case. So I contacted Away Travel over e-mail and explained my problem and why I wanted a case. Given the timings (we were off on holiday on the Sunday and this was a

Elaina

2024-01-07 01:00:05

I had heard very good things about Away luggage and since I needed a replacement piece of luggage I decided to try it. The quick shipment was a plus and the 90 day trial sealed the deal for me as the luggage is more expensive than what I've purc

Maria Jeleniewski

2024-01-07 01:00:05

Love my away carry on and everywhere bag! Only complaint about the bag is I saw other reviewers post photos of a brown leather one but that option wasn’t available when I was shopping. I would have LOVED a brown leather one. Still functional though a

Teri Donegan

2024-01-07 01:00:05

I ordered two large and two carry-on pieces for my daughter and her fiance for their wedding. They arrived in wonderful shape. My daughter and fiance absolutely loves the luggage. One luggage tag was missing from the order but I called customer servi

Rick

2024-01-07 01:00:05

This is the 4th Away case I have purchased over the past 2 years. These suitcases, no matter the size, are amazing! Light, well constructed, interior design features are the best, easy to pack. Online shopping experience was great and delivery was

Norman Vadnais

2024-01-07 01:00:05

I've bought two cases from Away, but the customer service on the first one was beyond my expectations. The shipper lost my first package and I was worried I would not receive the case in time for an upcoming family trip. I called Away to see if

Eduardo Sanchez

2024-01-07 01:00:05

I work in hospitality as a bellman in the busiest hotel in my city. I must deal with thousands of suitcases a day. I always thought these suitcases were the most durable and best quality suitcases on the market… I finally bought one for my wife and s

Rachael Anne Stoll

2022-09-22 05:57:46

Loved the bundle discount and how quickly they came! I’m so excited to travel now.

Rachael Anne Stoll

2024-01-07 01:00:05

Loved the bundle discount and how quickly they came! I’m so excited to travel now.

Joao Ferreira

2021-08-31 13:58:45

Good design, quality could be a bit better. shopping experience was great.

Joao Ferreira

2024-01-07 01:00:05

Good design, quality could be a bit better. shopping experience was great.