I have used Bitdefender for several years now and I am very satisfied with the product. I have needed to call for support several times over the years and I always got a support agent quicker than any other company I deal with. They always were able
There was a mix-up with my renewal of Bitdefender Internet Security because I forgot that I had set up automatic renewal last year at a discount price, and I paid for a separate fresh renewal at a higher price. Bitdefender spotted the error and email
I prefer to not have auto renewal, but apparently I must. I can spend less than half the amount if I order myself rather than get autorenewal. But if I buy myself ahead of time, then I must deal with the autorenewal issues. I was unsure if autoren
How so far since I've been using your service I have never got a virus on my computer or anything else you guys always give me a good deal for me to join after all the years I've been with you and I appreciate that I live off of social secu
Bitdefender is a great security and VPN software. We decided to try it out b/c they had a great deal going on. And so far it has been wonderful having the software on our computers and phones. It runs in the background while we play games or watching
Alex M. and Alex P. were outstanding in every way and went well above and beyond in their service in assisting me with the purchase and installation of my Total Security and VPN products. They both are a credit to your company and excellent examples
I had a problem renewing in Canadian Dollars. The quote I was sent said "Canadian" and yet when I went to the supplied check-out link the price was significantly higher than quoted even though the site said Canadian Dollars. I suspect it wa
I forgot to cancel my auto renewal package I had. Unfortunately both parents died in the last year so I no longer needed the multi device deal. Fantastic and prompt customer service cancelled the renewal and refunded me. However, I’ll certainly be re
Good product bad customer service, and very annoying that as an existing customer they will always charge you double from what you can buy it as a new customer. So you have to allow them to over charge you with autopay, then call for a refund of the
I have been using Bitdefender and I must say, it has surpassed all my expectations. This comprehensive antivirus software has proven to be a reliable guardian for my digital life. From its advanced security features to its user-friendly interface, Bi
VPN stopped working and internet lost.I am 81 and not tech savvy, felt I couldn’t cope/deal with the online solutions. The telephone support - a real person from the start - who talked me through to success was exceptionally patient, unflustered and
Their product is good, I've been using it for more than 5 years and has saved me from many troubles, but unfortunately their renewal prices are so high compared to the initial one, so It'll be great for the first year but you'll have t
It took 3 days for them to answer my emailed issues, (when taking them up on an offer to do an early renewal/upgrade on my account... to Premium) although when they did email a reply everything that was an issue was sorted out! They would have receiv
After being reminded that I had only ten days left on my Family Pack subscription, I decided to renew and upgrade to Premium. I followed the provided link, and the discounted price was CAD 69.99. When I checked the discounted price on the Bitdefender
The new password manager SUCKS. Used BD for years and never an issue, now I have to use my new Password Manager for most sites and my old master password for banking???? It also constantly nags me to log in about every 5 mins. Monetising a basic fu
Many companies prevaricate. They intentionally guide potential buyers away from the eventual truth, particularly about billing. They appear to rely on their customers' misplaced trust. I have been using several Bitdefender products for years. In
Firstly, the product is superb. Where they fall down is the annual renewal. A month before renewal date, I got an offer to renew at a discounted price, with the guarantee that the renewal will be automatically added to my existing time. This didn&
This is THE BEST security + VPN package all around. The Ultimate Package includes all security features (for 10 devices/yr) + unlimited VPN, 24hrs phone customer service (multilingual), plus affordability. Can't get any better than this.Had the
I have been using Bitdefender for years now and it only got better with new additions: vpn, password manager etc. It is always possible to get a deal for subscription extension. Their helpdesk is ultra helpful. I admit they are a bit pricey.
Excellent customer service! I used their online chat to question the resubscription price. The representative immediately gave me a 60% discount, with no argument! Everything was handled online.
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