Shopping on boohoo is great as I’ll always find something I like and since I’ve got premier delivery my items are with me super quick. My query regarding my most recent order was resolved quickly and easily by Roberth via the iMessage chat option whi
Easy interaction with George T today from Boohoo! Resolved an issue promptly with a dress I loved that sadly arrived marked! Was able to get another ordered and hopefully will be here in time! George was understanding, professional and responded in g
I buy quite a lot of stuff from Boohoo and am always happy with the quality & value. Was having a hard time getting the discount codes to work this time, even the ones sent to me personally by email.A quick exchange of emails with the lovely, hel
i have had issues with aust post returning my items as they were way to big and aust post has been hell to deal with so i contacted rebecca p from Boohoo and she was amazing. helped me instantly, polite and i could not have had a better experience wi
Item was faulty, but was very quickly resolved. James was helpful by looking for a replacement, when that wasn't available offering a discount. I decided not to keep the item and James kindly asked me to dispose of the item which I will do. Grea
I have made several purchases in the last few weeks with Premier delivery, ordering at 5/6pm and having the items with me the next day for 10AM. Which I think is absolutely FAB! Customer service is superb, I always receive prompt replies sometimes wi
There was a mix up with my order. I thought it was missing but had actually been picked up by my niece without informing me. So I contacted Boohoo to notify them and to return the replacement item when it arrives. Jayne Y attended to me and she was v
My logistic delivery details were incorrect a website detail error. Subsequently, the delivery was not received. The adviser (Laython) quickly responded and resolved the issue without fuss.It’s not the problem but how establishments deal with them th
I had an issue with the courier and how they were in the wrong area despite the correct address being supplied. I spoke to Jayne Y who was super friendly, empathic and very accommodating. She fixed the issue very speedily and proceeded to supply me w
I had an issue with a code not applying properly and discounting my cart. I messaged Boohoo on Facebook and Jade W was so great!! Had my issue solved in minutes, was happy to honour the promotion and I had my order in and the honoured discount portio
Boohoo is my favourite online clothes shop, and premier for me is worth it as I always struggle to find clothes as a petite 14-16 so being able to get next day delivery and return if not suitable or the right size is very handy. The new £2 charge to
Love shopping on boohoo,and the customer service is amazing always ready to help. Thanks to Elvira, Georgia and Patricia F for helping me with my returns the last 3 days as my return portal is not working. You guys are amazing.
I had an issue with an item I received and I spoke to Saniya who dealt with my issue as efficiently and as quick as possible. Couldn’t be more happier, great customer service and a lovely person to deal with!
Sam O thank you so much. No messing around! Royal mail had said my dress was delivered however it is no where to be found. Sam was really understanding quick to reply on chat and very easy to deal with.
I received excellent customer service today from Shay who listened carefully to my issue and resolved it in a quick and efficient manner. It was great to be able to contact and deal with a real person.
Yet again Evri lost a return to Boohoo. Luckily Boohoo refunded me with no issues. Jayne Y was quick efficient & easy to deal with thank you
Jayne Y was very polite and helpful in helping me deal with a pair of broken heels. She sent a new pair without any fuss!
Angelika was such a big help with a return I had. Very professional! Will definitely continuing shopping with Boohoo.
Victoria was prompt to reply and deal with my enquiry… she offered an immediate apology on behalf of boohoo.