Charlotte Tilbury Reviews 2024 & All Visual Reviews

Hajara Shahabdeen

2023-04-16 09:55:00

Very professional and amazing customer service by Kat. She was quick to diagnose that my order had been lost in transit and arranged for a re-delivery the next working day. Im nit hesitant about shopping with them because they seem to resolve any iss

Paul Harling

2021-07-06 11:52:41

My wife was missing a free sample and she asked if it could be added to her next order.This wasn’t possible due to systems but Natalie M from the support team was really helpful and arranged a discount on her next order which my wife was very pleased

Joanne Brain

2021-05-21 15:18:16

I often buy Charlotte tilbury make up and after my last experience will definitely be buying again. I placed an order on line when it arrived there was a item missing I called customer care and spoke with a very help young lady call Shantel who sent

Barbara K.

2021-02-14 00:00:04

Charlotte Tilbury fills my entire makeup drawer. It's impossible to state how innovative they are and they work!What's even more amazing is its customer service. Recently, I placed an order for several highly anticipated makeup products. Th

Veronika

2021-12-07 20:04:40

I ordered (long-awaited) flawless filter and light wand in pinkgasm and spotlight, the parcel arrived neatly wrapped and super quickly (in 4 days from UK to Melbourne). I also got a discount for my next purchase and I will make a new order very soon.

Анастасия Финадеева

2023-12-27 01:00:07

It was my first order on charlotte tilbury, I was very excited, happy with discount for new members. But some item in my order was missed(( first I tried to contact via whatsup, but they sent me to helpcharlottetillbury.com. Janath was so nice agent

Nabeeha

2023-12-27 01:00:07

I’ve been shopping at Charlotte Tilbury a lot and each time my experience was amazing. I love love love all their products!! Only this one time I received a broken lipstick but I’m not unhappy at all because the staff (Natalie M) dealt with the probl

Mariia

2023-12-27 01:00:07

Today, I had a wonderful experience purchasing a Charlotte Tilbury lipstick at Brown Thomas Dundrum.Grainne kindly offered her help in picking the right shade of red. She was very considerate when I discussed my previous experiences with CT products

Julie Nicole

2023-12-27 01:00:07

Kat was extremely quick with responding and getting my professional discount code approved! I am an 11+ year professional makeup artist and just learned that CT offers a pro discount. I have been using several products in my kit from the beginning an

Sarah Meyers

2023-12-27 01:00:07

Wishlist was placed on order by mistake instead of shopping cart. Order couldn't be cancelled but Katrina provided great support and I received a full refund even after the delivery company lost the returning parcel. Can't fault their custo

Mrs Joanna Sumsion

2023-12-27 01:00:07

Absolutely brilliant customer service. I ordered beauty products online and when they were delivered the box was damaged and items missing. I took photos and loaded to the live chat option via CT website and Rachel was polite and quick to deal with

Constance Goodwin

2023-12-27 01:00:07

I had written a negative review a few days ago, not about the customer service, but because of problems caused by Evri. I felt sorry for the colleagues at Charlotte Tilbury who went to a great deal of trouble tracking my order, giving me updates, dea

Pija

2022-04-06 09:54:32

I had an issue with a promo code that I received in an email from CTilbury which was invalid for my country/region when I applied it during the checkout on CTilbury website. I contacted customer service and they responded really quickly (I contacted

Nikki Caffrey

2023-08-13 02:00:02

Received my order with an item missing. Within one hour of contacting customer service I was refunded and given a discount code to use on my next order with an apology issued for any inconvenience caused. I’ve never experienced such fantastic custome

Patrycja Mazur

2023-08-15 02:00:02

Contacting with CT’s team was a very pleasant experience. Everyone were very nice and helpful. I received help I needed in a kindest way - without feeling like my problem was ignored or unimportant. I love shopping for goods from Charlotte’s website

Brendan Mc Bride

2024-01-07 01:00:21

My wife loves the product and when I bought her a present, one of the items appeared damaged. I contacted customer service whom responded very quickly and efficiently and dispatched a replacement item straight away by courier. The customer service re

Viktoria

2023-12-29 01:00:06

I had a problem with a promo code that didn't work properly for my order. It said it was added to the order but at the end it didn't. So I contacted the customer service via chat and Lucie helped me out. Hopefully within a few business day

Valerie Burnazov

2023-12-29 01:00:07

I had an inquiry about currency as I was placing an order for Black Friday and Loubna responded very quickly and with all the information I needed. I've always had good customer service experience with Charlotte Tilbury and love the shopping exp

Lizzie

2023-12-29 01:00:07

Well I had a delivery go missing from Evri so I wasn’t very happy, after speaking to a few customer care assistants, Laura P came to my rescue and sorted it within 5 mins. Brilliant service on her behalf and because of that, I am happy to continue sh

karina

2023-12-29 01:00:07

I recently had trouble placing an order on the charlotte tilbury's website, which resulted in me not getting the desired products for a discounted price. However after getting in touch with their customer service, Lucie provided me with the kind

Chloe

2023-12-29 01:00:07

When my parcel went missing I was nervous that I would miss out on the incredible Black Friday deal I had managed to order. However, Juanita was excellent in sorting my enquiry and arranging a replacement parcel for me free of charge, and really quic

Mrs Hilary Burch

2023-12-29 01:00:07

There was a discrepancy with my order, so I rang Charlotte Tilbury and was able to speak to Mahima straight away, who was extremely helpful and committed to sorting it out for me. She sent through an email link straight away for me to send through ph

Joanne Abraham

2023-12-29 01:00:07

First rate customer service from Charlotte Tilbury! I placed a big order on Black Friday and stupidly forgot to apply a discount code. I spoke with Priyanka C in Customer Services who sorted everything out for me. Couldn’t be happier. What a classy c

Alina Edward Copperi

2024-01-31 01:00:03

Visited the store at Westfield and Lara came to my aid. She was exceptional in her craft. Great conversation and knowledgeable about all products I inquired about. She Carefully listened to my questions and covered all the issues i wanted to tackle w

Steven William Humpherson

2023-12-29 01:00:07

Received a package that was damaged, it was quite expensive. Chatted to Sonia who offered to exchange it but sadly could not before Christmas. As it a Christmas present I opted to keep it. Sonia very kindly offered a quality gift to say sorry for the

Marie Davies

2024-01-03 01:00:02

I had placed an order for a refill bronzer to take advantage of the Black Friday discount. Unfortunately as I had put in my email address incorrectly the order never came and must have got lost in the system as I had no order number to trace it. I se

Elan

2023-12-29 01:00:07

It was difficult to get in contact with anyone to help me given the time frame/zone the phone lines are available in. I chatted with someone online who just told me to send an email, and thought that was a bit strange. However, I eventually got someo

Max

2022-10-30 11:33:52

What an amazing experience with Marcelo at the John Lewis in Oxford Street. This was a big deal for my daughter coming up from Cornwall and it did not disappoint. Beautifully made up with a tutorial to suit. Marcelo made this experience truly perfect

Julia

2022-03-13 11:23:12

The customer service is excellent! I adore CT eye shadows. I was unlucky to receive a damaged pallet twice - the same shadow was broken both times. Their customer service is very easy to deal with. Short wait time on the phone, swift responses over e

Grace Atkinson

2022-10-04 19:36:13

My order that I returned to Charlotte Tilbury for an exchange got lost in the post, so I contacted customer services. Sonia replied the same day and said unfortunately the exchange I wanted was out of stock but would be back in stock soon but she iss

CW

2024-02-01 01:00:02

I called Customer services as I needed to cancel an order as it was duplicated. I spoke with Caprice who was really helpful and despite saying they couldn’t guarantee to cancel my order before it was processed I received an email shortly after the ca

Arlene Lachlan

2021-11-10 18:16:11

I received my order however one of the items was missing. I contacted customer services and they were very quick to get in touch and apologise. I was helped by Ella who arranged for a replacement to be sent. Ella was helpful, efficient and profession

Jennifer

2021-07-27 03:01:54

Had nothing but amazing customer service in store and online. I have had visited a few stores across the country but the staff on the CT counter in Edinburgh H Beauty are very knowledgeable and pleasant to deal with. I live in the highlands so regula

Mark K

2023-01-14 00:20:47

I have ordered gifts for my wife from Charlotte Tilbury many times and they are an excellent company to deal with. This time I had an issue with the courier who were not very helpful. After contacting Charlotte Tilbury customer care they very quickly

Nazia Sarwar

2023-08-11 02:00:02

Recently ordered a foundation but when it arrived it was the incorrect shade advised by th assistant , however the consultant guided me how to deal with the exchange.The turnaround for my exchange product would have been Upto 21days but the consultan

Jane

2023-08-11 02:00:02

I visited Fenwick’s in Kingston Surrey today while visiting my son and family I am from Canterbury and love the chance to shop hands on as I usually buy online as we don’t have Charlotte Tilbury in Fenwicks in Canterbury. A lovely lady called Ruby wh

Jennifer

2023-07-28 02:00:02

Had nothing but amazing customer service in store and online. I have had visited a few stores across the country but the staff on the CT counter in Edinburgh H Beauty are very knowledgeable and pleasant to deal with. I live in the highlands so regula

Mark K

2023-07-28 02:00:02

I have ordered gifts for my wife from Charlotte Tilbury many times and they are an excellent company to deal with. This time I had an issue with the courier who were not very helpful. After contacting Charlotte Tilbury customer care they very quickly

Pija

2023-07-28 02:00:02

I had an issue with a promo code that I received in an email from CTilbury which was invalid for my country/region when I applied it during the checkout on CTilbury website. I contacted customer service and they responded really quickly (I contacted

Grace Atkinson

2023-07-28 02:00:02

My order that I returned to Charlotte Tilbury for an exchange got lost in the post, so I contacted customer services. Sonia replied the same day and said unfortunately the exchange I wanted was out of stock but would be back in stock soon but she iss

Paul Harling

2023-07-28 02:00:02

My wife was missing a free sample and she asked if it could be added to her next order.This wasn’t possible due to systems but Natalie M from the support team was really helpful and arranged a discount on her next order which my wife was very pleased

Barbara K.

2023-07-28 02:00:02

Charlotte Tilbury fills my entire makeup drawer. It's impossible to state how innovative they are and they work!What's even more amazing is its customer service. Recently, I placed an order for several highly anticipated makeup products. Th

Max

2023-07-28 02:00:02

What an amazing experience with Marcelo at the John Lewis in Oxford Street. This was a big deal for my daughter coming up from Cornwall and it did not disappoint. Beautifully made up with a tutorial to suit. Marcelo made this experience truly perfect

Julia

2023-07-28 02:00:02

The customer service is excellent! I adore CT eye shadows. I was unlucky to receive a damaged pallet twice - the same shadow was broken both times. Their customer service is very easy to deal with. Short wait time on the phone, swift responses over e

Hajara Shahabdeen

2023-07-28 02:00:02

Very professional and amazing customer service by Kat. She was quick to diagnose that my order had been lost in transit and arranged for a re-delivery the next working day. Im nit hesitant about shopping with them because they seem to resolve any iss