The customer service from ClarksUSA has been an OUTSTANDING EXPERIENCE! (It appears that any poor ratings came from customers who were dealing with third party companies.) Based on my customer service experiences with several other companies, Clarks
I was hoping to purchase a pair of shoes during the 4th of July sale. The coupon code I received by email was not working so I inquired through your FaceBook page. Deborah responded quickly with a new coupon code which worked and I'm thrilled
I received my order but it was incorrect and seemed to have gotten someone else’s order. Marion was very helpful and made the process easy. She was apologetic and also empathetic to my situation and the inconvenience it caused. As a gesture of good f
Clarks messed up my order and kept brushing me off for days. I went through several weeks and having to deal with other reps being rude and accusing, not willing to help. Finally on my last attempt, Marian was very willing to listen and help and fix
I purchased a pair of Desert boots in May 2022. The package went missing for a week in FedEx's tracking system. I checked every day for updates and noticed suddenly it was delivered! I went downstairs to my building's mail room, but there w
Your customer service (Marian) is wonderful! I loved the shoes but there was a faulty zipper making one of them unwearable. Marian gave me 3 options. I needed a good pair within 3 weeks so she helped me choose the best option and then on top of it,
I recently had the pleasure of interacting with Marian W from Clarks, and I must say that the level of customer service I received was truly outstanding. Marian went above and beyond to ensure that my experience was not only satisfactory but exceptio
I placed an order and the discount that I should have recieved was not applied. Marion helped me very helpful and she will apply the additional 10%. She was very attentive to my needs and will shop Clark again once the discount is applied.
Marian W was extremely helpful. I ran into issues with my discount reflecting and she was able to help me resolve the issue. She was very pleasant to work, great to see this kind of excellent customer service!!
This was a wonderful experience to have a representative like Prosper MProsper was very helpful and professional.Answer all my questions and resolved my shopping on line today.Thank you so much…
I had to reach out to follow up on a return, Laura from the Customer Care team was very quick, efficient and courteous. Such a pleasure to deal with, thank you!
When valid promo code didn’t work, Marian was able to quickly provide another and help with sizing. She was pleasant and helpful!
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