Clearly Canada Reviews 2024 & All Visual Reviews

Camille

2024-01-17 01:00:17

The customer service I received from Clearly from the many times I've purchases purchased things from them has been consistently great. I only give three stars because while my issues if I had any would be solved promptly, I do find that their f

Judy La Fortune

2024-01-17 01:00:17

I am relieved to finally have understanding customer rep Bernie Meily help. With extensive time over 2 days Bernie worked through complex orders step by step. I had not been able to do order for payment on line and with personal phone call from Bern

MR

2023-07-28 02:00:02

It seems the discount codes and free shipping have been malfunctioning since they updated their website. That being said, customer service was very helpful when I contacted them and they gave me a refund on my order to match the discount that should

Lakeisha

2024-01-03 01:00:02

Maria went above and beyond to help me. Offered me a discount on an order I missed ordered and stayed with me on the line the whole time to reset my account password as I was locked out. It was a delightful experience. Thank you Maria, you’re amazing

Yvonne Murray

2024-01-03 01:00:02

I was having a problem using a discount coupon that had been sent to me in lieu of a return. Liza wS so helpful ( I not the most literate when it comes to computers) and she walked me through the whole thing. Very impressed with the kindness and pati

Erika Koppel

2023-08-15 02:00:02

Customer service chat was great when inquiring about shipping costs. There was no free shipping available, and even with the 12% discount on contact lenses, my total was over $30 than what I had previously paid last year. They rectified the situation

Charlene Petryshyn

2023-08-15 02:00:02

Ros was incredibly helpful, not just once but twice! Totally answered every question and helped solve an issue quickly. On top of all of that, gave me a great coupon code…totally made my day. Turned out to be a very positive online shopping experienc

Lily Lee

2023-12-29 01:00:07

Marisa F. is the best customer representative I've ever met in my whole life and I am not even joking. Although there are several technical difficulties in my Clearly order, and I thought about giving up on the order multiple times while we are

Priya

2023-12-29 01:00:07

It was a great experience and pretty straightforward while claiming the insurance and all. However I gave one star less only for the reason that I did not understand the status of my order, as in what would be ETA of my order. If there was a link on

Lish

2023-12-29 01:00:07

I have been waiting for my order from clearly since September 9th. Been getting the ring around from other agents and courier trying to get Information on my orders whereabouts and why it was sent back. Mel-Rose was able to assure me a replacement o

Kristyn

2023-12-29 01:00:07

I was having a really rough day because the contacts I ordered were wrong and I didn’t have any left to wear until the replacements came. Marisa Fernandez was great to deal with and helped me so much by looking up my past orders and typing the new or

Jennifer Fijalkowska

2023-12-29 01:00:07

I was looking for specific frame that I had ordered some time ago and wasn't able to find it on the site. I reached out to customer service and lucked out with Antonette. She took the time to look into my order history - 5yrs ago!!! And gave me

Adrian

2023-12-29 01:00:07

My prior purchase was not a good experience and the level of service I had some to expect was not met. But Clearly got in touch with me, empathized with my issues, and even sent me a coupon code for 50% off my next purchase! I gave them a second chan

Edward B

2023-12-29 01:00:07

I dislike the expensive shipping and handling fees that add up to like $20 or more. I like the product that I got, especially since it was on sale for $14. Those would be the coloured contacts and I like the plain Contacts as well. I like the brand s

HDR

2023-08-05 02:00:02

Customer Service is top notch. Have order many times with no issues. Received the wrong prescription contacts once out of many orders and their customer service team were easy to reach very apologetic and immediately sent me the right prescription

B.Jefferson

2023-12-29 01:00:07

Using the website to place my order, I could not navigate out of the insurance options available for my prescription (I preferred to submit my own paperwork). Feeling very frustrated, I reached out to the Live Chat.Bernie Meily was a delight to work

Robert McCulloch

2023-08-05 02:00:02

I ordered a glasses with the upgraded progressive lens. They took a long time to deliver as they were doing an “upgrade”. The glasses only gave clear vision if looking straight ahead. Slightly to the side, everything was blurry. Only about a dime

Adele Kupp

2023-12-29 01:00:07

The call was answered almost immediately, with a cheery "how can I make your day better?". The service professional assisted in finding Styles and lenses and shortened my shopping experience significantly. She certainly did make my day be

Nicole Koscielny

2023-08-05 02:00:02

I ordered 2 pairs of glasses IN STORE at West Edmonton Mall on July 3, 2023. I paid for them and got a receipt, but NO EMAIL or confirmation number. I was told 7-10 days for them to be shipped to the MALL. I called the store on July 22 and the employ

K. McGean

2024-01-31 01:00:03

No time on hold! Got a real person right away! Solved all the problems I was experiencing the night before while trying to order on-line. Very helpful and fixed everything without long wait times on hold. Fixed it all immediately and got my order thr

Goran Kozul

2023-08-05 02:00:02

Update: I got an email from a customer service manager and they made it right by emailing me the invoice and sending me a partial refund, in the amount of current promotions. Thank you very much from a happy customer.I understand that you have a webs

Suzanne Goguen

2023-12-29 01:00:07

**Updated**Clearly reached out and refunded me the cost of shipping. As that was my only issue, I have changed my rating from a 4 to a 5 star review.The shopping was fine but shipping was less than stellar. The FedEx website tracking showed it delaye

Krista Romaniuk

2024-01-31 01:00:03

Rep was very helpful , and let me know the credit I had was no longer valid but because I am a returning CX- she extended the discount for a one time use for me. I very much appreciate that since I do enjoy ordering my contacts online, and the agent

najie M

2023-08-05 02:00:02

I had a fantastic experience with Liz M from customer support! She was absolutely amazing in assisting me with a price match. From the get-go, Liz was quick to respond, efficient in handling my request, and exceptionally kind throughout the entire pr

Ken

2023-12-29 01:00:07

Hello,I just wanted to personally say thank you to AJ! I had an issue where my order was canceled, and he let me know that it was canceled due to an error in the system which does not input my prescription. AJ told me that; luckily someone caught tha

SCOTT

2023-12-29 01:00:07

Always have to find coupon codes because the sales and offers now suck. Also gave me a “eye candy” feedback card but no candy this time again. If you find a better price somewhere else with good shipping options try them and give them a shot instead,

HDR

2022-05-06 10:14:48

Customer Service is top notch. Have order many times with no issues. Received the wrong prescription contacts once out of many orders and their customer service team were easy to reach very apologetic and immediately sent me the right prescription

MR

2021-02-01 19:09:46

It seems the discount codes and free shipping have been malfunctioning since they updated their website. That being said, customer service was very helpful when I contacted them and they gave me a refund on my order to match the discount that should

Mistwalker

2021-01-16 06:24:00

The first one i bought was the cheapest one as a test to see if the quality was adequate. I was impressed how good it was for its price. They sent out a promo for free frames and so I bought another one with the best lens on store with all the protec

Kim

2022-05-12 12:53:42

Due to the Clearly system upgrade, my usual valid coupon code did not work. Liza Refalda from Clearly was able to help me with this. I so appreciate that she put in the extra effort to make this successful. I have been a regular Clearly customer for

AM

2021-11-16 02:13:05

I called in because I was having trouble finding inventory for the contacts lenses I wanted to buy and spoke with Liza. She was extremely nice, very helpful and also went out of her way to offer me a discount code. When I realised that with the disco

Cin Johnston

2023-05-24 13:20:41

My order did not include the free shipping and 20% discount offered on their website. Customer service Rep. Norlie walked me through the adjustment and followed up with an e-mail acknowledging the credit amount submitted for refund. She was very plea

Nancy

2024-02-01 01:00:02

What made my experience great was Bernie a wonderful customer service representative. I’ve been ordering contacts since the company existed, a long time. On my last order the prescription was incorrect and Bernie made reordering easy and took the t

Greg

2021-08-09 02:53:26

Marisa Fernandez was helpful to ensure my non standard glasses needs will be met with my order, and with the system upgrades and website error for shipping, offered a discount which made the experience less painful. Also with reviewing my initial ord

Dyson

2021-08-04 00:25:20

Was polite! And tried to help figure out what was going on with my order! Although Marissa still could not find out where I order actually was because there was no tracking number provided. Guess I will have to wait untilFriday to see I receive myCon

Goran Kozul

2023-05-26 22:54:17

I understand that you have a website upgrade happening but even though I payed extra for priority shipping it took 8 days. That’s fine but no email notifications after it was shipped. No coupon code for a discount, I can’t even find the receipt for m

Mistwalker

2023-07-24 23:31:26

The first one i bought was the cheapest one as a test to see if the quality was adequate. I was impressed how good it was for its price. They sent out a promo for free frames and so I bought another one with the best lens on store with all the protec

Kim

2023-07-24 23:31:26

Due to the Clearly system upgrade, my usual valid coupon code did not work. Liza Refalda from Clearly was able to help me with this. I so appreciate that she put in the extra effort to make this successful. I have been a regular Clearly customer for

AM

2023-07-24 23:31:26

I called in because I was having trouble finding inventory for the contacts lenses I wanted to buy and spoke with Liza. She was extremely nice, very helpful and also went out of her way to offer me a discount code. When I realised that with the disco

Cin Johnston

2023-07-24 23:31:26

My order did not include the free shipping and 20% discount offered on their website. Customer service Rep. Norlie walked me through the adjustment and followed up with an e-mail acknowledging the credit amount submitted for refund. She was very plea

Greg

2023-07-24 23:31:26

Marisa Fernandez was helpful to ensure my non standard glasses needs will be met with my order, and with the system upgrades and website error for shipping, offered a discount which made the experience less painful. Also with reviewing my initial ord

Dyson

2023-07-24 23:31:26

Was polite! And tried to help figure out what was going on with my order! Although Marissa still could not find out where I order actually was because there was no tracking number provided. Guess I will have to wait untilFriday to see I receive myCon

Robert McCulloch

2023-07-24 23:31:26

I ordered a glasses with the upgraded progressive lens. They took a long time to deliver as they were doing an “upgrade”. The glasses only gave clear vision if looking straight ahead. Slightly to the side, everything was blurry. Only about a dime

Goran Kozul

2023-07-24 23:31:26

I understand that you have a website upgrade happening but even though I payed extra for priority shipping it took 8 days. That’s fine but no email notifications after it was shipped. No coupon code for a discount, I can’t even find the receipt for m

Sara Thomson

2024-02-09 01:00:06

Mark understood my issue with the coupon code - no expiry date, offered solutions. Empathized with me, reiterated my issue and dealt with it professionally. Phone answered quickly and on a Sunday morning when convenient for me. Thank you so much.