I’m very glad and happy with the customer service provided by Marina.It was my mistake which omitted to input promo code when check out and payment is done.Without further delay, I had sent an email to seek for cancellation on my order and I promised
I ordered a hand care set and couldn't figure out how to apply a discount to the order. I contacted customer services and they were super quick to respond and applied the discount to my order. It was refreshing to have the interaction go so quic
I dealt with Marina in customer service regarding some hand cream that I ordered. Due to my inexperience with online shopping the package was going to arrive at the hotel I was staying at after my departure. I contacted customer service and dealt wit
I have been using Crabtree and Evelyn products for more than 20 years. My favorites are gardeners hand cream and goat milk body lotion. Due to their revamping of products they have not been available for a while. I received an email about their new
I recently made my first purchase and was very pleased with the selection of products available. I needed a little assistance when processing my order, and the customer service representative (Marina) helped me with my inquiry right away. Thank you f
My order came in a very beautiful package. Unfortunately, one bottle got damaged. When I contacted customer service, Marina apologized swiftly and respectfully with a subsequent refund and a 10% discount on the next order.Such an excellent and effect
I'm so pleased with the product that i end up buying not only for myself but my friends.The customer service is excellent too, they even credit back the coupon that i forgot to apply for the holiday purchase.I wouldn't hesitate to recommend
I ordered some body oil and body silk from C and E. Unfortunately the fragrance was not what I expected and having used the fragrance before, I was slightly disappointed. The company has updated their products and reviewed their ethos to bring it int
Firstly, I really enjoy Crabtree & Evelyn products, particularly their body cream. When I had a problem completing an order online, I reached out to their support team and they were knowledgeable and kind. Furthermore, they made sure that the iss
Discovered Crabtree and Evelyn on Google, and decided to purchase my favorite bath soap. Got a great deal plus received bonus samples of face wash and perfume. Delivery was fast and sweet delivery agent literally took the stairs ( no mean feat)when t
I have been a huge fan of C&E for years and I expected that with such an excellent product-the customer service would likewise be exceptional. You exceeded my expectations. I received an order and one of the tubes of hand cream was crushed- I hat
I have always purchased Crabtree and Evelyn products but the stores around us have closed so this was my first experience ordering in their website. As a “new” customer I was offered a discount. The code was to appear in an email welcoming me as a ne
I was extremely pleased with the efficient and kind customer service I received from Marina at Crabtree and Evelyn. I was treated respectfully when I could not navigate the check out process of applying a coupon code and was quickly credited back the
Very impressed with the help I received from Isabel regarding a recent order. She was understanding and actioned my request promptly and kindly. Was very happy as my request was a tad cheeky! Will definitely keep shopping online with these guys.
Love their original hand / body cream... well really all their cream products. Reached out to customer support for discount issue and response was perfect - timely response, clear instructions and kindness. Thank you Marina.
At checkout my 15% discount did not process. I notified Customer Service and was lucky to have Marina as my contact. She rectified the issue and returned the 15% to my card. Thank you Marina. I will shop at this site again!
The promised 15% discount was credited to me after my order was already completed when I wrote a note to customer service!They were kind and efficient!I love C&E!!
Thank you to Isabel for the speedy response to my request and thanks for applying the 15% discount, it’s greatly appreciated
EXCELLENT CUSTOMER SERVICE!!! Thanks Marina for the ease and your quick response in handling the refund for my discount .
Excellent customer service. Prompt and courteous! Very pleased with my entire shopping experience.
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