I see a lot of bad reviews for Deliveroo, and most people tend to only review when things have gone wrong, but I wanted to say that I think they're fab. Delivery is delivery, but it's how they deal with anything that goes wrong which impres
I live alone and I was in hospital 3 times this week with severe chest pain and dizziness, and I'm on bedrest with some pretty hefty painkillers. Unfortunately I found myself stuck with no food in the house and had nobody who could collect my gr
Brilliants services with a mammoth selection of choices Customer services have come a long way from the start and now are a pleasure to do deal with.I think it's time that us customers also started to be a little more honest with the services we
Using for over a month. 2 issues so far and both resolved perfectly by Deliveroo with the correct refund (for a single item) and a small discount on my next order. I didn't even ask for a discount on next order. Great gesture.Anyone recommending
Although my order did not arrive due to the rider arriving at the wrong address, and initially I was worried about this as I have found that in other cases of this sort no refund has been offered, the customer service team were brilliant and so easy
I had some issues with a missing item on my order and added issues with the website. After being passed round many people on their customer service team and having no solution to my problems, i was able to have my issue instantly resolved when speaki
I used the promo code today (spend 15£ or more and get 10£ discount). The food was delivered in 30min, but they forgot to put a sparkling water, sometimes it happens with everybody. But the money was transferred to my account immediately. Good delive
Delivery is one of the best online food delivery. With different varieties of restaurants that open till late. Honestly, I like it. The only issue I have it they need to do promo codes for students and code in general. Sometimes it is nice when you h
Fantastic customer service from Jechelle tonight. My 1st order and had issues with my discount code...had cancelled order. Went to resubmit however discount code would not apply. Phoned and spoke to Jechelle who sorted it for me as normally it takes
Great food delivery was very quick the app is easy to use. Very nice food from my local co op . Yes I will definitely use Deliveroo again and recommend them for grocery I have not tryed take away yet . Got a discount with my new customer voucher. It&
Miracles happen. I complained about my delivery which didn't have a drink and Deliveroo immediately refunded me fully and gave an extra discount on other purchase. This full refund gave me a bit more trust in them and they earned my respect for
Wow some people are beyond help. Deliveroo have an amazing service. For a disabled man to not have food and only myself and Deliveroo to rely on, I have to say that Deliveroo are much more reliable than certain other competition. They don't hide
Every quick and efficient service from the Deliveroo customer support email team. I received a response quickly and I was especially impressed with the team’s ability to deal with the issue in the evening time on a weekend. I even received some usefu
I am a disabled senior living on a pension and find hot weather a trial and going on public transport for shopping can be exhausting. I have twice used Deliveroo when shopping was impossible so I resorted to using them for a few grocery items I was c
I made an order from McDonald's and unfortunately the order was wrong. I contacted deliveroo customer services and it took them seconds to deal with it. Partial refund given despite the wrong order being consumed. I informed them of the issue ju
I've used deliveroo dozens of times now for shopping items, every time the order is correct, every time the order is on time and do far every time the delivery driver has been polite and friendly.Yes you pay more than in the shop and yes you pay
I’ve had a good read of the reviews on here before I chose to give my experience. I’ve had an account for sometime now. I have had a good few frustrations with missing goods on shop orders but I have NEVER not been treated unfairly. They are easy to
First time I have used Deliveroo App for food shopping. App was easy to use. I was kept informed of the delivery timings and the driver who arrived was very courteous. Efficient and polite when checking my age (for the booze order). Very impressed.
My shopping arrived quickly, there was an item missing so I flagged it and I now have credit for the missing item. When you're ill and unable to get out, it's a god send to be able to have food brought to you. Thanks Deliveroo!
Local restaurant free food promo if you buy over a certain amount which I do. Order arrives without free food item. Deliveroo customer service are good if you chase these things up. Free delivery with amazon prime also good over 30 quid
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