Fantastic customer service .... daughters school shoes developed a fault after only approx 12 weeks wear , notified Dr Martens and after sending pictures they agreed to issue a replacement. I sent the originals back on Tuesday, emailed the certifica
Really fantastic customer service from Sergio at Dr Martens when I had a product with a manufacturing fault. Responses were quick, professional and friendly and there was kindness and understanding when I delayed sending the faulty product back due t
A recent error by Royal Mail left me without boots I had ordered. I raised this with Royal Mail via phone and email, was fobbed off with various excuses and asked to wait 10 working days for a resolution. Eventually they told me to get in touch with
Fantastic after sales service! Originally, I didn’t receive a 10% discount for signing up to the newsletter. The Customer Care team sorted it out immediately without any quibbles. My DMs arrived the next day and they are such great quality! Don’t hes
Recently bought my third pair of DMs directly from Dr Martens. Service in the shops is always good. What I really like is that the boots and shoes fit well. I have quite wide feet so shoe shopping tends to be more miss than hit for me, but DMs are wi
My experience with Dr. Martens was amazing! I ordered my Serena boots before Christmas and when they came they were too small. I was nervous about sending them back because of the postal strikes and the amount of the boots so I emailed Dr. Martens
I am overwhelmed by the service received. i originally received the wrong order definitely not what i expected. I was so gutted. I needed the boots for an event and Ansuya has been amazing, she went above and beyond to help me. Contacted the store an
Fantastic company to deal with. Daughter had a problem with her shoes. Sent an email, and followed some instructions and they have within one day sent us a brand new pair out and in a size bigger as my daughter is still growing. Great quality product
We have purchased several pairs of Dr. Martens Boots and when one of them had a problem with the zipper, the customer service was exceptional in helping us replace a faulty item. The problem appeared after several months of use. Based only on the ba
Went to the Camden Stable Market store. I thoroughly enjoyed my first shopping experience there. Our sales associate LINDA was so helpful and really fun! There was a problem when trying on the boot whereby the buckle pulled off. Her manager BEA hap
Being blessed with small feet I wear the youth sized Dr Martens which means I can get mine for a lower price and they are usually more comfortable straight away. So far I have 16 pairs in my collection! I usually order direct from Dr Marten during th
I ordered a pair of Chelsea boots for my younger brother. The boots are amazing but too big for him. I lost my gmail account and i don't know what to do. Today I decide call Dr Martens, and Rafael U has attended me excellent. He was polite and h
A fox stole one of our Dr Marten boots and although we couldn't just purchase a single boot Cindy T was very quick to reply and offered us a 20% discount towards the cost of a new pair which was not needed in the end as the boot turned up, but w
The Dr Martens team/Rafael U were/was super kind after I bought something and forgot to apply my code for a discount. The respond was fast and in 1 day I had my problem solved! Apparently after buying the item you can't change anything in your o
I forgot to use my first time online order discount of 10% on a pair of boots for my daughter. After explaining this in an email to Dr Martens customer service I received a 10% refund. What great customer service from Ahmed who dealt with my query,
I contacted dr.Martens customer service, Because I had an issue with an item. I had a phenomenal customer experience ( luxury ). They were ready to help me, super fast , friendly, stress free , not many questions asked. I was very surprised
I forgot to add the promo code for my first order. Wrote an email and the company sent the %10 percent back right away. Although there shouldn't have been a need for a promo code for a first order, it should've automatically apply.
I'd ordered a great pair of boots. But within a couple of days the boots had a discount. After pointing this out DM was very flexibel and refunded the difference. Great job DM. Slight bit of criticism, communication could be quicker.
Many thanks to Norbert from Customer Services who was able to help me as my promo code was not working. Absolutely brilliant and helpful! Resolved my issue quick so I will be happy owner of new leather shoes tomorrow :) Danke sehr again!
Had a slight issue with using a coupon on line. Customer Success team sorted out, no quibble, no issues. Thank you.
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