Well ee have redeemed themselves BUT it took many hours, several cut offs & getting to the right operator to at last get sense.I also wrote a damning Trust pilot review so "IT works"!Today final call to try & resolve connection prob
Excellent comany inside and out! they know how to deal with the problems i’ve faced and they were quick to respond whether it’s in store or through call. i’ve had no issues with them and i’ve been a loyal customer for two years. there’d be no other p
In terms of the actual network quality, can’t beat EE. Best connection out of all our networks and only provider to offer 5G in my area. Although, for most plans, EE is extremely expensive compared to competitors. We got a great deal with linked BT b
On 05.04.2023, I rang up EE on behalf of a vulnerable customer. I spoke with Debbie who did her utmost to deal with our query.I would like to thank Debbie for the great customer service that was afforded to us when we rang in. She was extremely pat
I recently switched to EE after being with O2 for years and it’s like a breath of fresh air. I had been using an EE PAYG sim for a while as a back-up so I knew its 4G data speeds were impressive, and now I am also able to access the 5G service that
Got new sim only plan, Apple Watch and broadband from EE - had issues initially - sales agent agreed to a discounted price for three lines, but that discount was not reflected in the contract. Also had issues switching from BT to EE broadband was not
Just moved over to EE from Vodafone, and its been great experience so far, British call centers which are a God send when youve got a Glasweigan accent. My Bills are always correct, i get a great sim only package deal. And always friendly staff with
Broke my phone on Friday 26th May so went to EE in Farnham to get it sorted. Brilliant, kind, engaging, caring and supportive. Karman, Sam and Robert looked after me, got me a much better deal, explained everything to me and took care of setting up
This review is purely about my experience with David in the upgrades team over the phone. We were on the phone for nearly an hour and a half and he was a top bloke. He talked through the best deals for me and he was extremely nice and funny! There wa
I went into EE in Clydebank shopping centre. I was having problems charging my phone. Gary's customer service was exceptional. Checking both my phone and plug to try establish the problem. Offered a range of options, he even tied to give m
I’ve been with EE now for 8 years and the service has been unbeatable. Sure, there will be more affordable plans out there from other networks, but I’m on a competitive SIM only deal and the network stability, coverage and speed are unmatched.On the
I had a problem with my account following the fallout of a policy decision to charge for usage of data etc in the EU. Following the involvement of various support teams my problem was resolved. The strength of any organisation is shown by how they de
Having recently paid up my contract to save money I was then told that I would have to switch to pay-as-you-go, which I wasn't happy with having been with EE for many years. As a result I wrote a letter to the Operations Manager, saying I would
James, who I spoke to from EE via Twitter DM, was very knowledgeable and amenable. He ensured I had the full picture and understood the situation well. Although on this occasion I was actually moving away from EE, this interaction has meant I will lo
We had such a lovely experience in EE white rose shopping centre LEEDS. I have a background in training customer service excellence and was so impressed with the service we received from Michael. He was a pleasure to deal with - he found us the best
I had placed a complaint through the online system on twitter for EE. Phone line times were extremely slow and it isn’t convenient. This complaint was due to sitting on 2 occasions for 50 minutes at a time. To be told they couldn’t honour a deal I ha
Last weekend I visited EE on line shop to purchase 2 BT digital phones and your store staff really went out of their way to help me. The telephones arrived on Saturday morning The lady from customer service also gave me information where to obtain
Cannot fault EE after my disastrous experience with O2. The O2 mast which serves my area was nothing short of useless as every day I’d check the service status of that mast and it was always stating work was being carried out on it. After six months
Nothing bad I can say about EE signal has got better too and love free Apple Music subscription too with 25GB data unlimited text and unlimited call .Also you get a discount if your BT customer.I used have bad service in the past .
I want to say thanks to Jason in retentions for sorting me out to a better deal than I’m on now process was easy…. Give him a promotion lol
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