I ordered two items. I had discount code and some fan cash. They canceled one of my items. Charged me full price for the other. I called them and told them I bought them because of the deal I was getting with the coupon and the fan cash. They only re
Fair but not exceptional experience. Their coupon code didn't work and i was overcharged for shipping. I tried contacting customer service several times but there was no easy way to contact them other than online chat, which took longer than ex
I've been ordering with Fanatics for years! I earned my undergraduate degree and my MBA from two different university's so it's great to be able to shop for both on one site! I received my most recent package yesterday. Products are al
I ordered a soccer jersey on in September that was supposed to be delivered on September 25th. On Septermber 28th I looked it up and found that the package was still at the shipping site in Florida. I called up Fanatics and they told me they would n
Looked to purchase 3 tshirts at a decent price. Postage to Australia was $27 USD which is close to $50 Australian. This makes 3 reasonable priced tshirts into very expensive ones. Are Fanatics making a profit on postage? If not, you need to get a bet
I ordered 4 shirts on clearance on 26 October, 2020 and they arrived without delay today 10 November, 2020 to Australia, so I thought that was reasonable. The shirts were the correct size and as pictured. :) In one shirt the fabric composition differ
I ordered a hat and with no blame at all to Fanatics the hat was delivered to the wrong Address. Fedex messed that up all on their own. After contacting fanatics a couple times they replaced my hat and sent it to me with expedited shipping free of ch
Got an oversized postcard in the mail with a coupon code for 25% off Operation Hat Trick products. Selected one on their website. Coupon code does not work. Tried contacting customer service. Was told I have to buy it at full price, and the will
JJ from sales was an absolute pleasure to deal with. He was extremely courteous and helpful. He solved my problem right away without any hesitancy and made sure everything was a success. I really appreciated his help and will be purchasing directly t
I have been shopping with Fanatics for the past few years with no complaints on the product nor service, been very pleased and thus is why I continue to shop with them. This Christmas was my first challenge with an item but Maribell from fan relation
I've had horrendous experiences with Fanatics in the past (wrong items, delayed shipping, damaged item..etc) but Fanatics seems to be finally getting their act together. I've made 4 past orders recently with no issues or delays, this 5th on
I ordered an autographed Tom Brady Poster that arrived bent, possibly from shipping. Cristin provided me with excellent customer service and helped me to get a replacement in a timely manner. This type of order is one that may have prevented me from
I was having an issue with Fan Cash so I contacted the customer service department for Fansedge. I was fortunate enough to be connected with Malik, a customer service representative for Fansedge. He was extremely courteous, understanding and cooperat
Firstly thank you for your service. Secondly was my issue with my order being cancelled by the merchant so I messaged WWE Shop via Instagram and had a really great experience with Cory who was very professional and understanding of my issue. There w
UDATE: David from Fanatics.com stepped up to provide some resolution to my situation. The $9.99 refund processing fee was removed. I had ordered a size 2XL jacket and paid $15.99 for expedited delivery to get it here by Christmas Day. David waived th
Ordered a Canucks hoodie, linked to via Google search, without doing the obligatory Trustpilot search (I have known of Fanatics for as long as I can remember.After reading the reviews I mentally prepared for disappointment and a protracted campaign t
Giving Matthew 5 stars for a very helpful experience despite having an initial poor fanatics experience. He was able to provide a resolution quickly and checked multiple times in his follow up to make sure everything went smoothly. Very pleasant and
I ordered a Georgia Tech hoodie this week. It said it i would get it on the 19..but i got a message it was delivered on the 16..It wasn't..It came the next day..The quality looks thinner than i expected..I've seen all these bad reviews on f
I posted a one star review recently because I had only received part of my order and my emails kept being ignored. After my review I was contacted right away by someone from fanatics providing me with a different email address to contact. When I got
Their items are truly special. I ordered gifts from them during the holidays and they arrived early and neatly packed. The specials they have are fantastic and it’s so easy to earn points on their website. I can’t believe I just used them for the fir
Update 01/31/2024Actually had a pretty good delivery and it was on time. Update 01/26/2024Eventually after another try at them sending my order I received my order, still took a while for the second one. This update is more for my new order. Again,
Cristin rocks! Cristin provided me with excellent customer service! I will continue shopping at Fanatics.com!
Cristin provided me with excellent customer service! I will continue shopping at Fanatics.com!
Lilly provided me with excellent customer service! I will continue shopping at Fanatics.com!
Easy to order and fast shipping. i love that most times there’s a coupon
Items were delivered timely, shopping was easy, items fit well
What the hells up with everyone
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