GetARoom Reviews 2024 & All Visual Reviews

Lawrence Transue

2023-08-05 02:00:01

Very Bad experience. My Hotel did not have hot water, a major inconvenience. They offered a small credit. Deal directly with the hotel, not a third party like getARoom.comUpdate - GetAroom.com was able to get me a partial refund that I am satisf

Rob

2023-08-05 02:00:01

Like so many others who have left their reviews here, my father in law booked a room through this site, upon his arrival, was informed by the hotel that they had no record of the reservation. It was his trip to meet his grandchild for this first time

Ken

2023-08-05 02:00:01

This company is a scam. I thought I was dealing directly with the hotel website and they charged 145.84 additional tax and recovery fees then the hotel billed my card too for much less. Do not deal with this company. No email to communicate, no on

Cindy Paga

2023-08-05 02:00:01

I would not give them 1 star. I called to reserve for Holiday Inn Express and got Get a room they charged me 149.51. We stayed 1 night I received receipt at check out and total bill is 96.41. The difference is 53.10. I called and asked for refund and

Andrea

2023-08-05 02:00:01

I thought I was booking direct with hotel and got charged double to my card...misleading website giving nightly rate.Contacted hotel only to find out this was an agency!Tried to call them and they offered me 10% discount. I feel this is a scam!UPDAT

Larry Warrington

2023-08-05 02:00:01

Update:. Customer service did contact me and they have given me a full refund. Like others have said i did a room search on google and this shows up like the hotel website. The room was $236 and they end up charging me $378 dollars with all these f

Jason Cermak

2023-08-05 02:00:01

Made it appear I was booking direct from Super 8, posted room for $100.66, after paying showed a $62 "Tax recovery charges & Service Fees". Total $162.66. More than 60% mark up of total cost. After transaction goes through get the notic

Willie McDonnell

2023-08-05 02:00:01

We booked a room with this company for 3 nights (ref 550940110...booking confirmation 3842224520), our problem was the full fees didn't appear until after we prepaid so immediately cancelled ie within a minute or so. We contacted customer care w

Mike Endorf

2023-08-05 02:00:01

Update: I did receive an email saying I would be refunded. Thank you for doing the right thing. First thing I need to do is apologize to the 2 people I talked to in get a rooms customer service department. They heard the brunt and my frustrations and

Brandon

2023-08-05 02:00:01

Absolutely crooked! Charged a ridiculous fee after you think you are getting a good deal. Was duped thinking they were the hotels website.Update: I received an email from ‘getaroom’ they provided an informative email regarding their fees and they r

Yume

2023-08-05 02:00:01

Feeling really uneasy to read the review. I booked a room for a night but chose an expensive room by mistake. Also I found that the price was much higher (about $50) than the hotel's official website. I wanted to change or cancel and ask the re

Kevin Bonds

2023-08-05 02:00:01

I also was under the impression that I was on the hotels actual website. When I contacted customer service they say it’s non refundable even though my trip in 2 months away. They offered a 10 percent discount but I want a full refund and to cancel th

Jon Holbert

2023-08-05 02:00:01

Update: I have added one more star because my refund hit.Update: They have offered me a refund. I have updated to two stars. I will update again once my refund hits my account.Do not book through this website!! Even though you probably won’t know tha

Carl Rieck

2023-12-27 01:00:03

When I booked I asked specifically if they offered shuttle service to the airport. They put me on hold and when they returned they said yes, and that it was complimentary. I then booked the room and prepaid. Upon arrival the first thing I asked was a

L Gores

2023-12-27 01:00:03

NEVER BOOKING ONLINE AGAIN!!! I booked a reservation thinking I was on Hampton inn website. Called Hampton inn within 30 minutes to cancel and was told I used a third party. Cancelled immediately and was told no refund would be forthcoming. I was sh

Telebabe

2023-12-27 01:00:03

*** Update to original post and updated rating: after posting the original post, the team from Getaroom reached out to me and actually refunded me the reservation. I understand that many people might use sickness as a fake reason to get out of a rese

Susanne

2023-12-27 01:00:03

I booked a hotel room in Cologne, Germany, for 2 nights through what I thought was the hotel website. The advertised price per night was $116. However once i clicked the book button, the second night was charged for $165 and they added on a fee of @1

Haley Dring

2023-12-27 01:00:03

Update: Getaroom gave me a 20% refund. I, like many others who have left reviews, thought I was on the Hilton website. The price was good until the end when there was a $90 “taxes and fees” charge added to it. Then, my friend that I am traveling with

Jeffrey Peterson

2022-03-08 07:34:22

Very deceiving and misleading web site. After mistakenly booking with them I tried to call and cancel. They offered an eight dollar discount, who offers eight dollar discounts. I was informed there are no refunds. If someone doesn't have some so

Jim & Terry

2021-02-13 20:18:55

Getarrom advertised a King suite, we booked it but then got a call telling us the motel did not block enough king suites but they did have a 2 queen mini suite and kindly asked if we would accept it along with a discount. We accepted and are looking

Ian

2023-04-16 22:11:28

Thought I was booking with the hotel direct...got conned. After reviewing my deal with them I now know I have been ripped off. You will get a better deal with someone else, in hindsight.I would dearly love to cancel my booking...the extra charges and

Jean Ludwig

2022-05-12 08:57:38

Charges on our Room were inflated by $10.60. When I called number to complain I was given a 10% discount which amounted to $8.10 . I was not warned about these charges and in addition I did not receive my loyalty points for my Windham membership. U

Dave

2022-12-06 13:12:34

I asked about the room rates offered versus using the AARP discount the hotel offers and was told Getaroom was much cheaper. Instead, after they added their 'Tax recovery charges and service fees' the total was significantly more.The compan

Molly Schuyler Woman vs Food W

2022-04-30 04:59:03

Fraud. I was supposed to be charged $135. I was charged $237. Now I can’t contact them to get a refund. You call and it says contact the hotel directly.. They don’t control the charges. YOU DOEdit and fast forward. I did get contact because I made a

Sarah S

2022-05-21 06:30:26

I recently posted a review (3rd July) about this company and their overcharging on a hotel booking. They reached out to me direct and offered a full refund of all the extra charges. Whilst I still don’t agree with them charging any customer more th

Lawrence Transue

2022-12-21 09:30:44

Very Bad experience. My Hotel did not have hot water, a major inconvenience. They offered a small credit. Deal directly with the hotel, not a third party like getARoom.comUpdate - GetAroom.com was able to get me a partial refund that I am satisf

Rob

2022-07-23 22:48:12

Like so many others who have left their reviews here, my father in law booked a room through this site, upon his arrival, was informed by the hotel that they had no record of the reservation. It was his trip to meet his grandchild for this first time

Ken

2021-11-21 06:08:34

This company is a scam. I thought I was dealing directly with the hotel website and they charged 145.84 additional tax and recovery fees then the hotel billed my card too for much less. Do not deal with this company. No email to communicate, no on

Cindy Paga

2022-07-04 10:51:17

I would not give them 1 star. I called to reserve for Holiday Inn Express and got Get a room they charged me 149.51. We stayed 1 night I received receipt at check out and total bill is 96.41. The difference is 53.10. I called and asked for refund and

Andrea

2021-02-04 22:45:50

I thought I was booking direct with hotel and got charged double to my card...misleading website giving nightly rate.Contacted hotel only to find out this was an agency!Tried to call them and they offered me 10% discount. I feel this is a scam!UPDAT

Larry Warrington

2022-10-27 22:01:40

Update:. Customer service did contact me and they have given me a full refund. Like others have said i did a room search on google and this shows up like the hotel website. The room was $236 and they end up charging me $378 dollars with all these f

Jason Cermak

2022-03-24 08:21:35

Made it appear I was booking direct from Super 8, posted room for $100.66, after paying showed a $62 "Tax recovery charges & Service Fees". Total $162.66. More than 60% mark up of total cost. After transaction goes through get the notic

Willie McDonnell

2021-09-08 08:00:30

We booked a room with this company for 3 nights (ref 550940110...booking confirmation 3842224520), our problem was the full fees didn't appear until after we prepaid so immediately cancelled ie within a minute or so. We contacted customer care w

Mike Endorf

2022-08-30 08:24:07

Update: I did receive an email saying I would be refunded. Thank you for doing the right thing. First thing I need to do is apologize to the 2 people I talked to in get a rooms customer service department. They heard the brunt and my frustrations and

Brandon

2021-10-23 05:47:41

Absolutely crooked! Charged a ridiculous fee after you think you are getting a good deal. Was duped thinking they were the hotels website.Update: I received an email from ‘getaroom’ they provided an informative email regarding their fees and they r

Yume

2022-01-10 18:17:23

Feeling really uneasy to read the review. I booked a room for a night but chose an expensive room by mistake. Also I found that the price was much higher (about $50) than the hotel's official website. I wanted to change or cancel and ask the re

Kevin Bonds

2023-05-29 02:39:40

I also was under the impression that I was on the hotels actual website. When I contacted customer service they say it’s non refundable even though my trip in 2 months away. They offered a 10 percent discount but I want a full refund and to cancel th

Jon Holbert

2023-03-20 08:17:47

Update: I have added one more star because my refund hit.Update: They have offered me a refund. I have updated to two stars. I will update again once my refund hits my account.Do not book through this website!! Even though you probably won’t know tha

Kimberly Sayers Bartosch

2024-02-03 01:00:01

***UPDATE on my REVIEW*** Since this review Getaroom reached out to me and gave me a full refund after presenting my evidence. (A bit of advice - Be sure to call/email them if you need to cancel within 24 hours. Read the small print too so you don&#x

Jeffrey Peterson

2023-08-06 02:00:01

Very deceiving and misleading web site. After mistakenly booking with them I tried to call and cancel. They offered an eight dollar discount, who offers eight dollar discounts. I was informed there are no refunds. If someone doesn't have some so

Angela S

2024-02-03 01:00:01

I was unfortunately tricked by the fact that they cloned the website of the hotel I was trying to book at. I was not intending to book through a third party at all. I then was unintentionally charged twice for this reservation, once by hotel and once

Jim & Terry

2023-08-06 02:00:01

Getarrom advertised a King suite, we booked it but then got a call telling us the motel did not block enough king suites but they did have a 2 queen mini suite and kindly asked if we would accept it along with a discount. We accepted and are looking

Ian

2023-08-06 02:00:01

Thought I was booking with the hotel direct...got conned. After reviewing my deal with them I now know I have been ripped off. You will get a better deal with someone else, in hindsight.I would dearly love to cancel my booking...the extra charges and

Jean Ludwig

2023-08-06 02:00:01

Charges on our Room were inflated by $10.60. When I called number to complain I was given a 10% discount which amounted to $8.10 . I was not warned about these charges and in addition I did not receive my loyalty points for my Windham membership. U

Dave

2023-08-06 02:00:01

I asked about the room rates offered versus using the AARP discount the hotel offers and was told Getaroom was much cheaper. Instead, after they added their 'Tax recovery charges and service fees' the total was significantly more.The compan