The store on Regents Street is fantastic. I particularly like the Ludlow Shop at the back. Immaculate Tailoring in traditional English fabrics and pleats, ticket pockets, waistcoats and working cuffs, all the traditional features but cut in a modern,
I've shopped at J Crew in store (in the US and Hong Kong) and online (to Japan and US.) In store service can vary widely form store to store and even by time of day. It all depends on the staff in the store, I've had a few snobby rude assoc
A few months ago I purchased a tweed jacket and skirt suit on final sale - I waited for a special event to wear it recently and within a few hours, the skirt became completely defective and the tweed came undone from the seams... It was an embarrassi
I've bought online from Jcrew many times! I am so impressed with their quick shipment times and great customer service. Exchanges are a breeze and the customer service reps are always so thoughtful, kind and polite! Always a wonderful shopping e
I really love shopping with J Crew either online or in store - great product line, great pricing, really good value. I especially love that when something isn't right - they work with you to correct it and follow-up on feedback promptly. What&#x
I've been shopping at Jcrew lately and so far, I have had great experience with them. The staffs always sound very friendly and helpful on the phone. They go out of their way to accommodate my needs, so I am really happy with their customer serv
I think J. Crew has great customer service overall. Sometimes the fit of their clothes can be off (for ex., if I am normally a size 2 in J. Crew, they will have the occasional item where the 2 is too small or way too big), and I feel that the quality
I have been shopping online for quite some time and have experienced all kind of customer service - from bad to excellet. But JCrew customer service is more than excellent. It is fantastic! Nice people, always ready to help and fullfill their custome
I placed 2 orders on J Crew website yesterday. It was the worst online shopping experience I've ever had. It took me about an hour to find the items i liked, and about 4 hours struggling to place an order on their website. It kept crashing and i
To whom it may concern,I wanted to give a 5 star rating to one of your stores, store #826 on Legacy West, Plano TX (address: 7600 Windrose Ave Suite G100, Plano, TX 75024), and recognize an awesome store associate Alina, who gave me the best shopping
I had a problem with my online order and addressed this with the store manager Song-Song in San Francisco when I [picked up another order. She not only handled it with great courtesy but also solved the issue in my best interest, well done. I will te
I've had many great experiences shopping on jcrew.com over the years. I especially love the deals found on the J.Crew Factory site. Most items fit as described and are generally of great quality.
To whom it may concern:I had an amazing time shopping at JCrew Rockefeler Center store thanks to Laniah, who has great customer skills and Omari.
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