Jenson USA Review

Below are all the real reviews about Jenson USA from actual users, taken from a reliable source www.trustpilot.com, regarding user's shopping experiences related to shopping, deals, promo codes, discounts, free shipping... We hope that the information we provide is useful, valuable, and helps all customers to be savvy shoppers and have the best positive experiences on CouponForLess.

Jenson USA Visit the website

Reviews 4.6 /5 (48 total)

5-star

75%

4-star

13%

3-star

13%

2-star

1-star

All Reviews (48)

Sort

Most relevant Default
Reviews on Trustpilot can be sorted by recency or by relevance. Reviews are considered relevant if they’re newer and have longer, more detailed content.
Most recent

Bruce Norman

2024-01-17 01:00:06

FYI. I ordered one maxxis DHR and one Maxxis Assegai tire. I received two Assegai tires. Both had the Assegai bar code so it was an inventory labelling problem. I called and they offered me a credit to ship back or a voucher. I took the voucher, it w

Jason

2024-01-17 01:00:06

Besides the great deal, the bike came quick and fully assembled except for the front wheel (shipping purposes). After adjusting the handle bars and setting sag/rebound, I was carving dirt on local trails. I highly recommend this company and definitel

Valued Customer

2024-01-17 01:00:06

Bought my new favorite tire from Jenson recently via 20% discount promotion.MAXXIS Forekaster 29 x 2.4 WT 3C EXO MAXX TERRA to replace my previously trusty Rekon out front. I still have the proven Rekon 2.4 out back and luv the combination.Fast, effi

Marcel G.

2024-01-17 01:00:06

This is a fantastic store, and I'm glad I found them. I recently purchased a Marzocchi fork from them and am very satisfied. Not only did they dispatch my order quickly, but it arrived in less than a week. I live in Ontario, Canada, and Jenson i

James W

2024-01-17 01:00:06

Shipping was fast and package showed up in good shape. Price was great. I had accidentally ordered the wrong product to start as I was on the mobile version and it cut off the description. Tried getting ahold of jenson online and by phone to cancel/c

Parker Mascarenas

2024-01-17 01:00:06

Experience was about as expected from an online shopping experience. They had stock on a somewhat proprietary tool that I needed for a fix. Shipping was quick, and the tool was easily identifiable on the website. They even sent some stickers and a ca

Kiwi

2024-01-17 01:00:06

Purchased bike from online specs. Didn't get correct handlebars (had to buy new ones, Jensen told me they would pay the labor for install!) weak.Bike was poorly tuned, kinda expected that since online store.Overall, expect to have to pay extra $

Colin Johnson

2024-01-17 01:00:06

Have been shopping at Jenson for years now. Experience has been positive. Web site is good, shipping has always been good. Available items is starting to be more of an issue. Often don't complete my order as one or more items I am looking for ar

Andrew Szendrey

2024-01-17 01:00:06

I was drawn to Jenson by the promise of 20% off one item. However, nothing in my cart qualified. In fact I had to search long before I found an $8 tool that actually qualified. Jenson does not make clear which items qualify for the 20% discount. Thus

Curtis Mitchell

2024-01-17 01:00:06

I recently purchased a new specialized tire from Jensen and it had a defect. I spoke with representative, and he immediately made it right by issuing a gift card for the cost of the tire for replacement. He was easy to deal with, and had good custome

Chris Halverson

2024-01-17 01:00:06

I am giving a 3 rating based on my last 2 experiences. The first- which deserves 5 stars, was my bike purchase. It was an awesome deal, Techs I was texting were very helpful, and it arrived quicker than expected.The second experience would be 1 (or

Mandie S

2022-04-08 03:27:16

My bike arrived well packed and easy to finish assembling. However in this process I found the serial number on the fork had a large scratch through the numbers making it illegible. For set up and also Sram warranty and authentication purposes, I c

Jordan

2021-10-17 14:17:55

Awesome wheelset deal and fast delivery! Ordered the DT Swiss GR1600 650B wheels as a second set for my gravel bike. Jenson shipped straight to my home in Canada with no issue, no delays (a few days delivery) and no duties other than the usual sales

Jeff Doremus

2021-10-29 12:17:01

It can be difficult to find specific bicycle parts or accessories these days. Thankfully, I can usually find exactly what I'm looking at Jenson. Jenson USA has a wide inventory assortment with good prices. I always check out Jenson when shopping

Doug A

2021-12-14 17:08:30

Chain shipped quickly. Brake pads seemed a little back ordered by few days (shipped separately); ordered Organic pads yet I was sent Composite, not a big deal, the ones sent were the correct size and fit and I didn’t really care about using Organic.

Jason

2022-12-16 01:58:10

I'm a loyal, local customer and generally find the shopping experience really good. One thing I find frustrating, however, is when you run promotions for some percent off, or the lottery wheel, where it always gives 15% off, but then the item I

Gino

2021-09-18 01:02:40

Jenson is a place to find genuine products from brands I trust. A lot of online stores do not take responsibility for the counterfeits on their platform, so the deal you think you are getting is not a deal at all because it is a knock off. I would r

Feesh LaRock

2021-09-12 08:43:23

Great experience overall. The products I have ordered from Jensen so far have been exactly what I wanted and shipping has been quick. My only complaint is that I have never been able to use the 15% off coupon code provided after I made my first order

Cynthia Vermilyea

2022-11-23 10:03:55

Shopping with JensonUSA is fast, easy, and I can usually find what I am looking for. I would have given a higher rating, but the complete bicycle that I last purchased arrived damaged, and although I assume this happened during shipping, I believe th

Gary Mikalaon

2021-11-28 04:13:46

Was on the lookout for a short travel “downcountry” and saw the 25% deal @ Jenson on the Vietnamese Ibis lifetime warranty “EXIE for you” that really appealed to me. Reviews were really good and I pulled the trigger. Felt bad that I didn’t give my ol

2021-02-26 07:41:15

Well organized site, good price for the item I was shopping for and prompt shipping. I did not use the parts for a bike and the quality was very good, from a retired machinist point of view. Nice to get well finished parts rather than ones that jus

Jack

2023-03-22 22:06:18

They're no Amazon. And they don't offer 2-day free shipping. But that's not why I shop at Jenson. I chose Jenson because they have a great selection of mountain bike parts. Reasonable prices. And an easy shopping experience.

Dee P

2022-02-19 19:48:37

This has been my 3rf time to purchase a bike at JensonUSA. They always have a smoking hot deal for almost anything you need for cycling, mountain, biking, to be specific guys have always been very helpful customer care, superb

Aaron C

2022-10-05 05:38:42

The bike I ordered was assembled well and dialed in, and I got a great deal on it with the sale price. It even came with an upgrade I didn’t expect. It was packaged very carefully. I’m very happy with my purchase!

Jose Jofre And/Or Ricardo Casares

2024-01-27 01:00:03

Good page with detail information, photos, and well organized. Easy to shop and pay.Good prizes,Fast delivery!Those are the most important aspects that define a good experience when shopping in the web.:)

Mark Bunz

2024-01-17 01:00:06

Always a great experience shopping with Jenson. I’ve been talking with Joey for my ordering lately, he’s a great guy and another important part of this teams courteous and knowledgeable staff.

Jamie Delaney

2024-01-17 01:00:06

Amazing experience. Thankful I took a look at the Jenson site before shopping at my usual places. Greatly discounted price for Magura brakeset. Extremely fast delivery. Packaged perfectly.

james lee

2024-01-27 01:00:03

Had issue with lezyne product. Mixed co2 with tire lever in the combo pack. Jensen took care of it. Always a great company to deal with. Highly reputable Jeff was very responsive.

Scott

2021-05-31 04:57:52

purchased a bike, a lot needed to be adjusted after jenson assembly. not a big deal as I have the experience and tools. a few more scratches than I would have liked for a new bike.

Reginald Ringgold

2021-09-22 22:56:17

Always a Great experience when shopping with Jenson USA, with their quality Products and Competitive Prices you'll never go wrong. Thanks a TON to everyone at Jenson USA......

Thomas Popa

2023-03-30 11:11:46

I ordered a Foundation dropper seatpost for my mtb. Quality brand at a great deal. Delivery came within a week. Well packaged and satisfied with the product and service.

Isaac Askeroth

2024-01-27 01:00:03

Great prices! Easy shopping and ordering. Got it 1.5 days after. Thanks Jenson USA! You make repairs and upgrades easy and fast. I'll be a loyal customer.

Gordon Jilks

2021-08-06 01:13:21

I would have to say that my experience shopping with Jenson was flawless. The product was delivered quickly and efficiently and exceeded my expectations.

Mark C

2021-08-03 03:26:39

Fast shipping to Canada and very easy to deal with if you have returns or issues with the product. Always my first go to when ordering bike parts.

K Fair

2024-01-17 01:00:06

I purchased a Santa Cruz Bronson frame and Jenson live text person helped me with my decision and even offered an extra discount! Awesome company

Tom

2024-01-17 01:00:06

Great folks to deal with. Some rotors came to me not very true, both of them. Jensen asked for a video, then sent out another set right away.

Jesse Towne

2024-01-17 01:00:06

I got hooked up by these guys after buying a bike for over half off! It was a better deal than what I could pro deal working at a shop.