Lelo Review

Below are all the real reviews about Lelo from actual users, taken from a reliable source www.trustpilot.com, regarding user's shopping experiences related to shopping, deals, promo codes, discounts, free shipping... We hope that the information we provide is useful, valuable, and helps all customers to be savvy shoppers and have the best positive experiences on CouponForLess.

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Reviews 5.0 /5 (20 total)

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All Reviews (20)

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John M

2022-04-11 01:22:09

Had to cancel an order and the customer service were a total pleasure to deal with! Very understanding and the whole process went smoothly and a refund was issued. This level of service is exceptional as are the Lelo products (we've 4 so far) wh

Linda Lane

2021-06-02 15:31:59

First class company who are pleasant and professional to deal with. Had a faulty product which was changed without any problem under the warranty. Customer services were quick to respond and extremely helpful. I would highly recommend them to anyone

R Dalton

2022-08-01 00:10:11

I have been a customer (follower) of Lelo products for over 8 years. Their products are absolutely the finest made. I recently was given a coupon code for a choice of products. I did not redeem the offer for 3 weeks and when I tried it would not go t

Abigail Lee

2023-06-20 17:50:54

I am always impressed with Lelo products. I recently made a purchase during a promotion, the discount didn’t get applied and after emailing customer service, the discount was applied within hours and I was credited the extra money right away. Their p

Zoran Kristic

2023-06-02 07:57:18

I worked for LELO in Zagreb for two years. It is never easy to deal with a lot of people when you work with sex toys but it is also very rewarding because the company invests a lot into design and that makes the working atmosphere very challenging

Laura Brinkman

2023-03-13 02:24:41

LELO has some amazing products. I am a huge fan. However, a month ago I received my product but the colour was different. I called their customer service and complained. I wanted the colour I had ordered. Three weeks later I received it. I think it i

2021-06-06 13:17:33

This is my second time shopping at LELO and I have had nothing but positive experiences. I recently had to get help with customer service and they resolved the situation way quicker than I thought they would which just impressed me more with their si

Marlon Mouton

2021-12-11 07:01:41

This was my first experience with Lelo and they have secured a lifelong customer moving forward. I placed my original order in May. The delivery of the order had to be split due to one of the items being out of stock at the US warehouse. I received t

Alan Baddeley

2021-04-06 08:55:28

Great Company and Products. I have ordered a fair amount directly from Lelo over the years - always a pleasure to deal with. Great products. When there is a snag, they get on to it and sort it out. Brilliant company to deal with and Katerina H went o

Tra Muse

2022-06-01 14:38:05

Definitely one of the best customer service I’ve ever experienced. One of the LELO products I got stopped working. I got it from a third party site, so I was nervous that they won’t help me. But they did! They created a claim and instructed me on how

Courtney

2023-03-10 05:25:50

I had an issue with the product that I purchased online. Everything was great with the ordering process. The ease of shopping online, the discreet delivery, everything, except the product. I reached out to the Lelo customer service team and explained

Rol

2022-04-05 12:11:19

Discovered LELO products in 2014.Kept buying products for actually 6 years. Astonishing quality and design, so much fun and pleasure. Great products.Never had before to test the Customer Support.My last order in may was not delivered then I had to de

Ambrosio Yobánolo del Real

2023-01-01 04:03:08

My Tor 2 stopped working no so long ago. So i contacted lelo in order to claim the warranty. I was actually expecting the 10 year warranty discount, because I was almost a month off the 1 year period.But to my surprise, they granted me the one year w

Людмила Анненкова

2022-10-06 15:46:00

I'm here to express a big gratitute to Lelo customer care! My Lelo massager was broken, but I didn't had any documents and a code of my device. Despite of it, Lelo customer care considered my problem, discussed the situation and gave me a w

Anne Carlier Leroy

2023-03-10 14:13:38

The help Natasha provided me was above all I could hope. it was : helpful, organized, compassion-minded about the issues I had (for returning my product, for using the platform buying new product that was not working efficiently with the promo code i

Louise Scott

2021-08-06 21:07:13

The problem with sex toys is that it is hard or impossible to return them and I understand that. My toy stopped working after a little more than a year. I contacted Lelo to see what my options were. True, it was not too easy to get a reply, but I di

customer

2021-11-23 01:06:05

I had a very pleasant experience.I forgot to use a promo code but the helpfull careteam sorted everything out. They went above and beyond to make sure my experience was a good one.

Sarah Tong

2021-01-17 20:10:08

Had a technical issue when ordering which mean my discount wasn't applied.Contacted customer service and the issue was sorted the same day. Brillant!