Lens.com Review

Below are all the real reviews about Lens.com from actual users, taken from a reliable source www.trustpilot.com, regarding user's shopping experiences related to shopping, deals, promo codes, discounts, free shipping... We hope that the information we provide is useful, valuable, and helps all customers to be savvy shoppers and have the best positive experiences on CouponForLess.

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Reviews 4.3 /5 (20 total)

5-star

55%

4-star

15%

3-star

30%

2-star

1-star

All Reviews (20)

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Most recent

Cathy Gee

2021-01-13 03:10:26

I have been using Lens.com for several years and the $30 processing fee this year is absolutely ridiculous. There was no rebate, which I assume is why the prices “went down”. However, they get you with a processing fee for contacts that are already p

Larry Carson

2021-10-15 15:33:27

Everything worked great. Ease of shopping, scanning prescription, and pricing has brought me back for the third time. Received my lenses within a few days of ordering. Pricing beat all efforts by doctor's office, including partial use of insuran

PATRICIA

2021-01-20 17:48:51

Update: they reached out, yes and I called back. They did nothing. Just make sure that you factor in the fee which is almost as much as the contacts. I’d take away a star for the BS they fed me after I was on hold forever to talk to someone when I ca

Elizabeth McCurdy

2021-11-25 05:49:58

I had to call and actually speak with a representative because I was having issues re-ordering online through the website. The customer service representative was wonderful, she was very very helpful and she was very kind & understanding when I h

Helena Constance

2021-03-18 21:20:35

Quality was fine of course. Boxed and from a bigger storage no doubt. Crazy how less than a year would change the price by so much. Just gonna order local now. At least I'll be able to see who gets the 'processing' charge. ($45 went to

JohnV

2022-05-13 15:14:05

I pressed the reorder button and the proscription ( left eye, right eye) was not correct. I guess i should have checked. I usually don’t. I just click reorder. It was a big deal apparently. It all worked out. Just took a little longer to complete my

Brett Groh

2023-03-10 17:37:25

This is the second time ordering from this site and once again I am happy with the process. The only thing I didn't love this time around is the fact that I have to track down the $90 rebate coupon at some point. I have a feeling it will not b

Goldie

2021-12-23 14:32:01

I am pleased with the contacts, however, the rebate is a hoax. I spoke with the live chat today and she said that I had a coupon code for the contacts therefore it did not qualify for the rebate. That is not true and if you order the contacts, don&

Dan Covey

2021-03-05 09:11:59

Lens.com offered a mail-in rebate as part of the deal to bring their listed price down, but they have been completely unhelpful in providing instructions or links on how to redeem that rebate. You can’t do it at the time of purchase, but have to wait

2021-11-15 02:14:09

I have been ordering my contact lenses from Lens.com for many year and been very satisfied. The issue I have is the rebate. Why does it take so long to arrive? Why add extra steps to get a rebate? I probably cost more money to get rebate cards. W

Kayla

2023-03-07 13:35:22

I was placing an order for contacts and I thought that I was gettin a really good deal with the rebates that I was going to receive. Then I looked at how much I got charged by lens.com and I was being over charged the same amount the rebate was suppo

Mary Jane Dikin

2021-12-21 12:07:27

Thank you so much Lens.com! It was very easy to upload my new vision prescription online, received my new contacts fast, and at a very good lower discount price than others places I've checked. I highly recommend Lens.com!

Julie Hynson Morrow

2022-05-20 20:12:01

Easy to reorder. However, once you sign up a customer, they offered me what I thought was a good deal on 4 boxes using the easy link they sent to me. I went on myself with no link and was able to get a much better deal.

Karen Clause

2023-04-09 01:26:53

Ordering was easy; I loved that they took care of getting the Rx for me; shipping was fast; wish the rebate was an automatic discount without having to send in proof of purchase, but glad to get the rebate!

Kathleen Schaner

2022-08-25 03:44:51

I was very pleased with lens.com. The only thing is the added fees aren’t explained well or shown up front well. But overall, it’s still a great deal. Good customer service and quick. Pretty hassle free.

Essie Jay

2021-09-06 21:05:32

I typically use other online suppliers for my contact lens orders; however, after giving lens.com a try, I am sold on their excellent pricing, seamless shopping experience, and fast shipping.

Winn Chan

2023-06-26 03:09:34

I have not gotten my $60 coupon for a long time after I received a box of lenses. Please hurry and I can feel better after I got $60 coupon that is a good deal for me in low price.

Jennifer

2023-02-11 17:26:42

My husband and I both wear contacts. Each time a new prescription is needed I search several discount contact websites and 4 out of 5 times Lens.com is the cheapest and fastest.

Evan

2022-04-10 13:38:52

Great Customer Support!I have used them for years. They are straight shooters and do not play games.Best prices around as well. Lens.com is the Real Deal!

Cynthia Konchar

2021-08-01 21:27:18

The smoothest transaction ever made! I love shopping for lenses at Lens com!!!