Last night I placed an order for lens replacements with LensDirect. Unfortunately, I failed to include the Cyber Monday 50% off code (worth $132 on my order). I did not find a way to cancel the order and start again, so I clicked on the support but
Kayla was very helpful. Ya'll still need to do a better job with letting customer know a product is on back order. I'm in the cabinet business and I deal with this all the time. This is unprofessional. Not only that but they charged the wro
Shopping was easy and the prices were great, but after placing my order I didn’t hear anything else from the company. 12 days after placing my order I reached out to customer service to follow up and was told my order was in quality control and shoul
I'm ordinarily not one to write a review but the quality of customer service I received from Keisha today deserved to be recognized. My contact lens order was put on hold due to an outdated payment method being on file. Keisha handled the situat
I called the company since my credit card did not go through and spoke to Lenora, who was very professional, calm and helpful. She was able to take care of the problem and also offered me a 30% coupon, that I had tried to use online, but couldn'
The company received my lens replacement on May 23rd. However, they sent me an email saying that they did not receive my lenses on May 26th and that they were waiting to receive them so they could begin work. If they would have checked the USPS track
I had a problem with a $20 discount not being applied during checkout. I sent them a message via chat and in less than 30 minutes Bibi had not only corrected the problem, but gave me an additional $40 off! This is the first time I’ve used LensDirect,
The terrific communication (with Daisy Desir, who was responsive and speedy and gave clear and helpful explanations), the quality of the product (I'm wearing one pair of glasses and the others are on their way); with one Covid exception, the spe
This 5 star review is for the customer service rep, Bibi, who took care of my frustrating situation. I had placed my order 9 days earlier and checked the status yesterday. It said it was pending because the prescription needed updated. Why didn&#x
Ordered lens replacements for my favorite pair of frames. The process overall was easy on the website. Just make sure you have your frames, prescription and some form of card (credit/debit) available for measuring your eye distance (pretty cool that
LensDirect is a local business and its team is incredibly responsive and helpful. Kayla answers email right away, is helpful and cheerful, and gets it done. I forgot to input my coupon discount code, so I wrote and asked if they'd credit it to
I just placed an order for four frames to replace lens. The discount code did not go through so I called and Ellen was fabulous about correcting this right away! So far I’m very pleased with the level of service I’ve received! Ellen was so friendly,
I had a shipment issue and With a short phone call speaking with O'Neill he took care of all of the issues I had. Taking care to answer all of my questions and concerns and give me my replacement lenses going a step further. And having my New le
I could not be more pleased with the customer service experience I have had with Lens Direct, especially the kind and caring assistance I received from Mr. Bibi Khan. I neglected to include a discount code and paid in full. Mr. Khan was able to adj
Great prices and seems to be an easy enough system. First time ordering a replacement on my lens & I forgot to add my coupon ; Kissel was awesome !! Took care of me within minutes, is what it felt like & definitely has part in the reason I’l
This 5 star review is for the customer service rep, Bibi, who took care of my frustrating situation. I had placed my order 9 days earlier and checked the status yesterday. It said it was pending because the prescription needed updated. Why didn&#x
Ordered 3 pairs of glasses…2 Rx sunglasses and 1 Rx bifocals. Received the bifocals and 1 pair of the sunglasses last week, they were spot on, excellent quality. However, the other sunglasses still haven’t come, so I sent an email inquiry. Had a resp
LensDirect is a local business and its team is incredibly responsive and helpful. Kayla answers email right away, is helpful and cheerful, and gets it done. I forgot to input my coupon discount code, so I wrote and asked if they'd credit it to
Last night I placed an order for lens replacements with LensDirect. Unfortunately, I failed to include the Cyber Monday 50% off code (worth $132 on my order). I did not find a way to cancel the order and start again, so I clicked on the support but
I am so satisfied with the service from Lens Direct, both via email and over the phone. I required blue light protection within my lenses and Daisy did help me to upgrade for that feature and I ended up with a savings as I did not need a certain coat
Kissel immediately realized the online coupon I entered wasn’t applied correctly and addressed it. I went back online to see that it was indeed corrected at the point of check out and therefore I completed my order.This was a time sensitive coupon so
Highly recommend this company. I needed lenses put in my rimless glasses. The price was very reasonable. I was expecting my glasses to be shipped out but instead received a phone call from Lens Direct. They had broken one of the arms of my frames.
Bibi Khan is the most outstanding customer service representative that I've ever had the pleasure of dealing with. I reached out just to get an inquiry of my order to make sure it went through since I need my lenses for an upcoming trip. She was
I forgot to add the discount to my order and so I reached out to Kayla in customer service for help. She was so good taking care of it for me making sure that I got my discount and also ensuring everything was arranged for my order.What a delight to
Natasha, in customer service, was tremendously helpful! I was frustrated and disappointed that my order for replacement lens didn't seem to accept the Black23 Black Friday discount code. I had waited over a month to order my new glasses hoping f
NYAH gave me an update on my order that was delayed. Her sincere response was very much appreciated. Unexpectedly, she also gave me a discount due to the delay. With everything costing more these days, I really appreciated that offer, as well as her
I wanted to take advantage of Cyber Monday deals and get a new pair of glasses. However, during the checkout process through PayPal the discount wasn’t honored. I sent an email to LD and customer service was outstanding. Natasha was quick to respond
I have been ordering frames and lens replacements from Lens Direct for a few years now. My latest interaction with Warren from customer support exemplifies exactly why I keep coming back. I had placed the order and attached a coupon code that should
As a first time customer referred by a family member that spoke highly of his experience with orders and quality. As my luck would have it, my order did not make it to my mailbox. Several calls to my local USPS because the package was marked delivere
You're not going to believe this. But it happened to me, a paying customer. In 2024. (AI anyone?) ... Within seconds of using Lens Direct chat for online help, a human was there. Kissel was the rep's name. I had ordered a premium lens repla
The greatest part was the savings compared to my previous lens source. Agent was very helpful and knowledgeable. She looked out for the customer by giving me a coupon and placed the order for me. Definitely will recommend and use lens direct in the f
Kisses, the rep that assisted me made the process easy. She was attentive, answered all my question and was very patient. I love LensDirect because they do a fine job with replacing my lenses and I love the discount I get. I will never again purchase
Nyah was extremely helpful in placing our first order! She caught an error and reached out to us to confirm. She called our optometrist for verification and even added a coupon we missed in our order. Thank you, Nyah! We will definitely continue to s
Nyah was very helpful and quick. This was a recurring problem- I had changed my credit card already but my auto fill keeps charging a card that no longer exists. She sensed my frustration and solved the problem and gave me a discount for my trouble.
After finishing my transaction for lens replacement, I received a text with a 40% off code. I contacted customer service, Ellen, the rep was extremely accommodating. She was able to redo my order reflecting the 40% discount. Thank you Ellen!
The order process is easy; but when I had a problem with the Rx not uploading, I chatted with Bibi on the site and she resolved everything for me which included and extra 10% discount!!! Will always order lenses from LensDirect!!!
My third time ordering my prescription lens online with them. Note, it might take awhile, but with their 30% coupon, sometimes they even have 40% off, soooo worth it! Beats spending $650-$800 for prescription lens into your frames!
Keisha was extremely helpful and worked very fast to correct the order I had just placed. I forgot to enter the discount code at checkout and she was able to resolve the issue and update my invoice to reflect the discount.
Keisha was very helpful in making my replacement lens purchase as easy as possible. She also offered the latest discount on my purchase. I will definitely make LensDirect my first choice for future lens needs
Everyone has been very responsive and SHARISSA has gone above and beyond to help me sort out what I need given the complications of Lasik and cataract surgery. Good folks. Very nice to deal with.
I contacted customer service ( Selwyn) as I forgot to add the promotional discount, totally on me. She refunded the difference, no question. Now that's customer service! Thank you Selwyn!
I placed an order and then received a discount code. I reached out to customer support and STARR applied the code to my order. This was great customer service. Thanks STARR!
Karielle was very nice to deal with and provided all needed assistance to address my user error quickly. Second time buying through Lens Direct - all good!
Great customer service from Daisy ! I received a coupon literally 12 hours after placing my order. Daisy responded quickly and took great care of me.
I had an issue getting a promo code due to having a Canadian cel and Alex responded to my email. The issue was resolved quickly and efficientlyl.
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