L'Occitane Review

Below are all the real reviews about L'Occitane from actual users, taken from a reliable source www.trustpilot.com, regarding user's shopping experiences related to shopping, deals, promo codes, discounts, free shipping... We hope that the information we provide is useful, valuable, and helps all customers to be savvy shoppers and have the best positive experiences on CouponForLess.

L'Occitane Visit the website

Reviews 5.0 /5 (20 total)

5-star

95%

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All Reviews (20)

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Most recent

Rebecca Rose

2021-01-19 17:48:16

I was trying to place an order online however I had 6 gift cards to use and online could only use 1 per transaction. I called customer service to place my order over the phone and Renata was brilliant and so helpful and patient. My order was complica

Martina Klapkova

2023-05-23 09:19:44

I contacted the customer service as I couldn't apply 10% off my first order. I received the code only after my order had been placed and paid for. Ruddy from the customer service got back really quickly and ensured me that the discount was going

Cip

2021-08-22 12:17:43

I had an unfortunate experience with my local branch but it was quickly and professionally resolved online.I bought the advent calendar and qualified for 50% off the hand cream and soap set. The discount didn't process so I was charged the full

Wendy Eastwood

2021-08-23 15:48:31

Mishellina at L’Ocitane Customer Services was brilliant. I was having trouble using the website and had issues ordering and wrote an email not expecting a response. I received an email later that day asking for a contact number and best time to call.

Nasreen Asaria

2022-06-09 23:48:13

Have loved Occitane for a decade now having received the Almond shower oil as a birthday present. All the goodies make excellent treats to self and friends! Delivery over the years has always been pristine but on this occasion received an open/ split

Lisa R

2022-04-10 00:55:42

The Personal Shopping service I received today at the Oxford store was absolutely outstanding. I highly recommend this experience to everyone. It costs £15 to book which is redeemable against any products purchased. You can take up to four people as

C& E Busby

2022-06-21 19:52:17

Hi recently placed an order but had not received my introductory discount code. I contacted customer care via email. Within 24 hours Mishellina had credited my order with the correct discount. Mishellina was friendly and efficient. I can thoroughly r

Jen Wylie

2022-02-24 04:06:35

So lovely to deal with this representative of l’occataine. Fast response which was great but it was the tone that meant a lot. I love this brand and everything it stands for and to have this pleasant experience over email regarding my query im still

Caroline Cullen

2022-06-28 10:40:03

I am shopping at L’Occitane for many years and there presentation is excellent. An error was made due to change in packaging for a gift for a gift box. The matter was investigated and dealt with promptly by customer service at L’Occitane.

KIM MARSTON

2021-04-19 02:48:55

On ordering with L’Occitane my discount code wouldn’t add on payment. One phone call to Soni in customer service and the issue was resolved. Excellent service from a very helpful and friendly service team person. Thankyou Soni.

Mrs H

2022-01-01 20:54:08

Contacted customer services department via email regarding an issue with a promo code. The email was responded to pretty much by return with a solution to the problem. Great customer service Dulcie, thank you.

Tessa Van Rensburg

2023-02-12 01:17:19

Excellent customer service. I had a query regarding a discount that hadn't been applied to my purchase. My complaint was dealt with such efficiency and the money paid into my bank account.

Samantha Allen

2021-04-03 01:54:13

First time I ordered online didn't get 10% discount off first order. I DM and didn't except reply so quickly. Vivienne looked into it and amended my bill. Thank you Vivienne

Jen

2023-03-10 02:14:06

Ah, I love ordering from this company. Well packed, quality products and always a free gift and/or coupon code that can be redeemed. It’s a lovely experience each time.

Petr K

2021-04-22 12:04:02

I have to appreciate the willingness, helpfulness and perfect customer service.Shopping here was a pleasure and I can warmly recommend it. Thank you :-)

Aileen Foley

2021-02-10 20:50:29

The aftercare service is excellent. You deal with a real person who cares about your problem. I keep going back to the brand because I trust them.

Andrew

2023-07-20 03:07:43

Super service as always Renata helped me apply the 20% discount recently I love Loccitane shops they are very friendly staff and helpful Thankyou

Sally

2022-08-10 17:42:15

So lovely to deal with Musfika!Sorted my problem without any fuss.Making Xmas shopping such a joy. Would highly recommend this company

Brian Hamilton-Dale

2022-12-26 03:05:33

Such a helpful lady ...so lovely to deal with. Thankyou L'Occitane !

Lesley Lindsay

2023-05-02 17:39:26

As always, excellent company to deal with, thanks

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L'Occitane en Provence, commonly known as L'Occitane, is an international retailer of body, face, fragrances and home products based in Manosque, France. The company was founded in 1976 by Olivier Baussan with the purpose to create a company that celebrates and preserves the traditions of his native Provence. Wikipedia

Founder: Olivier Baussan