Great customer service...It appears that I fouled up my original order, by making a typo in my email address. I called the customer representative, two days later, who cancelled my original order/account and created a new account for me with my corr
The shopping experience on the Lorex site is so simple. The site give you great tools to compare products and features so that you can find and select the best product for you needs. Then the checkout process is very simple as well.This order was f
The site is well designed. Had a little trouble finding the cables I was looking for but others came up that satisfied the needs we were having.The location I am installing this has decided to add either another 8 or 16 camera system to run along sid
The online chat is thorough, helpful and I'm so glad they know what they are doing. Daniel answered all my questions, helped me pick a new dvr system to replace my broken one. The tech the first time was just as great, helped me trouble shoot
Shopping and purchasing was easy. Cannot wait for delivery and setup. Our next door neighbor’s car was broken in two nights ago. Across the street caught the thieves on their cameras but could not identify the crooks. Next door just installed cameras
Easy to find details on products and getting to checkout. Reading text in form fields hard to see. Having a darker text would help. I'm replacing a old system and upgrading to a 4K outfit. With the discounts compared to what I could get at C
I have been shopping for a wireless security camera system for a while. After researching for weeks I decided on the Lorex system. The website is fantastic, it’s easy to navigate and has all the info needed to decide which system is right for your ne
I have been shopping for a system for many months, contacted Lorex and they replied very quickly. First system ever, deal of the day, free shipping, super 8 camera system for an AWESOME price & I got the 5 yr warranty. How can I beat that? I C
One think that I'm grateful of having is a big discount, plus having 20% off on top, which enabled me of getting the 5 year warranty. At the moment I have a Swann Security System where one of the cameras has already failed after 2 and half years
I have had my LOREX 4K Analog security system for a few years now, and I must say, it's tuff durable and very reliable. We have lost appliances to voltage surges, repeted power outages, hurricane force winds and rain, and 100 degree days but the
Purchased a security camera system from Lorex a year ago and it works quite well. Sharp, clear video during the day and very good video at night also. I was in need of a couple more camera's and chatted online with a rep, who stated there was on
Customer service responds quickly. I had a discount coupon that I forgot to use on my purchase. I contacted Lorex and they credited my PayPal account immediately (over $100). No hassle at all. I upgraded my Amcrest security system to Lorex and I have
Great shopping experience. All the info about the system I wanted to purchase was right in front of me and I saved 25% just by adding the promo coded that I found on Google. I didn't have to use PayPal. By simply logging into the site as a Guest
This is my second order from LOREX and it went very smoothly. I appreciate the 15% discount and free shipping too. I purchased the 4KAI84 camera system and optional J-box kit for my sons home in Washington County NY. It will be installed around Memor
Great voice call, although I prefer staying online and doing everything via web page. I had spent weeks shopping across Lorex products at the web site and only had a $2000 budget. I finally made an order only to find out the next day my product had g
easy to navigate, excellent shopping experience, only issue I encountered was that a few times while surfing, or leaving pages open for a while, then surfing again, the site would revert to the American site and USD. Thowing me off, thought I found t
I ordered the complete home security system last November, 2019 and wanted to add three more camera's to this system. I called the sales department and talked to Fabio, he was very helpful and verified that the new camera's were compatible
support rep was VERY knowledgeable and more importantly patient with me while working to get my issue resolved. It's nice to deal with a technology company that has competent and responsive support
He was knowledgeable and very helpful. Went out of his way to help me and went above and beyond to deal with my lack of computer knowledge and inexperience with this type of thing.
Quick and thorough, pleasant to deal with
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