Matalan do great clothes at great prices. But they're roll out of self service tills is a TOTAL DISASTER for the shopping experience. They do not work in an environment where you need to detag items, scan vouchers etc. It slows everything down a
Update - Matalan have now offered to resolve this issue.I have been over-charged for 3 items in the last week.Firstly for an item that had £12 on the package, scanned at £14. Another item was priced at £7 but scanned through till for £7.50 and then o
I visited the jersey store today where I was more than delighted with the way I was treated as a customer, the shop was clean and tidy and set out just the right way for customers to know where to go and what they want to find, Sharron helped me and
On the 13th of October just over a week of placing my order on the 07/10/22 I received an email from Matalan stating my order has been dispatched and the delivery would be the 17th October. No delivery on the 17th of October so I contacted customer
Had dealings with Matalan customer services and was so disappointed with the response I received from Valentina .Called to Rock park Birkenhead and I can’t express my thanks to Laura cashier she is so helpful and such a credit to your firm we do a lo
I am on the fence with Matalan. Although 9 times out of 10 I usually have a good shopping experience here. I was somewhat annoyed that I had successfully ordered and paid for a product which I was notified, via email, was "back in stock"I p
Visited the Beaumont Leicesterstore today to buy a suit. Charging rooms are closed so I'm now stuck.I then meet a lovely lady called Zee who proceeds to do my measurements, help pick the right sizes, checks the store room for me to get the exact
Went for some trousers. All the standard sizes were out of stock only leaving small and large waist sizes. Eventually found two pairs of the size I was after. Went to try them on only to find a massive que for the changing room. They were putting eve
I like Matalan, I find it a very ambient, thrifty shopping experience. I tried out the new self service where you get to use the same scanner staff do - it was a strange but not unpleasant experience. I did feel uncomfortable though as sadly I’m sure
The actual shopping experience was fine but was asked for my Matalan card. I said I didn’t have one and was asked for my address, postcode and telephone number. I wonder why you need to ask all these questions and is it compliant with GDPR? How is th
My Mum placed an order for some bras. On the item pages for the bras, there is a section that says 'Free Returns To Store'. It has a 'Learn More' option, so she double checked that and there is nothing about not being able to retu
We we're shopping in the store in the mander centre Wolverhampton this morning 11/6/23 and I was looking for a particular product so I approached a member of staff called Tracy for assistance. I have to say she was absolutely brilliant. She was
I enjoy shopping at Matalan and find its clothing good value for money. However on a recent purchase of a woman's white under slip, a sticky label regarding quality was stuck on the front of the garment. It was diffucult to remove and has left
It was a great pleasure this morning to be greeted by Fiona at Matalan today (Hollingbury Brighton.) Also I watched her genuine light exchanges with the customers as they entered the store. Later I needed to ask for the location of the advertised Jog
Very efficient online click and collect experience. Staff gave very helpful service when I had to return an item. It was very quickly expedited and explained to me as it was the first time online with Matalan for me.Very happy to continue shopping at
Order No.: 52883879I ordered a few things for my kids for a holiday in August. 2 of the items turned out to be faulty after taking them away with us.1. The screw fell out of the arm on the sunglasses - they were worn probably 4 times2. The stitching
I have seen all the negatives reviews for this company and would like to leave a positive review! Delivery times for online shopping were rather long but now they have improved to 3/5 days'. The quality of the goods has always been good and at s
STORE - kept clean , the stuff is friendly and due to update in tills the ques go down quicker. ONLINE -shopping online and the way the website looks no complaint but because it is sent by hermes it takes more then it should to arrive . so i would su
i love matalan clothes. especialy their dresses for summer. i have bought quite a lot recently. But i hate how you are almost forced to use their self checkout tills. unless you pay cash at the till. as customers. i do think we should have a choic
My order arrived in excellent time for December busy period. Very satisfied with online shopping experience. Delivery with Evri in my area of Wakefield is superb.
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