Our experience of the Fort William store was very good , we were looking for water shoes and the assistant Cheryl was more than happy to help us even offering to phone another branch for me when they didn't have my size . We will be back in Sept
Visited our regular Skipton store last night, on a last minute panic dash for ski gloves and waterproof trousers for our daughters school trip. Wasn’t the warmest of welcomes from Corinne the Asst Manager but she pointed out where the trousers were,
I really like Mountain Warehouse clothes. Half my wardrobe consists of them and I have hardly ever been disappointed. The store in the Centre in Livingston is well-stocked and the store assistants are great. I was served by Liam today, who is always
Dealt with Valentina Dapoz in Customer Service and I was very impressed with the speed and efficiency with which my issue was resolved. I am a very happy customer thanks to Valentina! Problems can't always be avoided, it's how you deal with
Excellent assistance from staff - nothing too much trouble. They went out of their way to ensure our requirements were met to the full by ordering shoes not in stock so they may be delivered to home. Additionally, a Defence Service Discount of which
I enjoyed browsing on the online shop - great for adults and children. I found lots of good deals and it was clear about stock levels. My delivery came quickly and well packaged. I had an issue with one item in my delivery but I quickly found what I
I was very impressed with the way the staff member today "went the extra mile" to help me find just the right rain jacket. He checked the backroom stock to see if the one I wanted was in, and then offered to order me an even better one onli
My husband received gifts for Fathers Day from your store but we had to return some things.The store manager (Christal) and her staff (Graham) could not have been any nicer. Both of them were so helpful, pleasant and fun to talk with.We will definit
I'm from Poole Dorset & visit West Bay often with my family and on a recent 7Day visit shopped at the Mount Warehouse Shop in Bridport who had at this time a excellent sale of mens clothing. I was interested in Purchasing a Sweater but could
The service was quick, effecient and polite which is great. I purchased a fab fleese zipped jumper. The only think I didn't really like 100% was the attempted extra sales by till to purchase anything from the rail behind me for a 50% discount. S
My shopping experiences with Mountain Warehouse have always been very good however this timeI had a query about a missing refund. The matter was dealt with by Bethany and she resolved my problem within an hour! I'm very grateful, so 5 stars!
Quick delivery, my promo item wasn't sent but this was quickly rectified by Joanne from customer services, good quality items and fantastic service, will use again and highly recommend
Bethany was so helpful with helping with my inquiry, sorting out a number of issues I had. Forgetting to add my discount code, Also giving the wrong email address. Thank you so much Bethany.
Great choice and great prices. They leave you to it but are always on hand for advice. Added bonus, they gave us Defence Discount Service 15% on showing my card. Definitely coming back!
An enthusiastic and extremely helpful staff members made this a great shopping experience for us. This was a fun and memorable time that will keep us coming back to this store.
Heidi was helping me deal with a faulty product and the response, customer service and efficiency has all been 5*. Honestly made the whole process so quick and stress free!!
Great customer service from Camilla. Forgot to add a discount code and she sorted it out straight away. Always a good experience buying from Mountain Warehouse
Excellent product choice, friendly & helpful staff. Robert deserves a special mention. Always a pleasure to shop at your St James store in Sheffield
Joe was quick to answer my query and resolve the issue. It has restored my confidence in shopping with mountain warehouse. Thanks to Joe. 5th July 2023
Very polite, friendly and helpful member of staff served me. So was a pleasant shopping experience. Name on invoice is Mahaela.
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