My 1st Years Reviews 2024 & All Visual Reviews

Charlotte Ridley

2024-01-07 01:00:20

Edit: the customer service team were very attentive to my review and have been very helpful in getting me a replacement. Very unhappy - ordered two backpacks for my nephews. One is great, one is very small and flimsy - something a toddler will likely

Vivian tucker

2023-12-29 01:00:03

Great Customer Service. Called CS and Lawrence, a great chap, very patient and a great problem solver. Solved my password issues, credited my account with £9 to make up for an error on a discount code, waited patiently as I completed the transaction

Sara

2023-12-29 01:00:03

Excellent customer service! Lawrence was dealing with an issue I had with a product I had ordered and he always responded in a timely and pleasant manner. He made sure the issue was resolved quickly and made sure it was a positive shopping experience

Eleanor Raeside

2023-12-29 01:00:03

I couldn’t get a code to apply so I contacted the support team. Their prompt response was amazing & problem solved within minutes.Good company to deal with. This isn’t my first order, I’ve purchased a few & it most definitely wont be my last

Angeline Marren

2023-12-29 01:00:03

The personalised baby high tops are the most adorable present for my new born nephew. Extremely happy with them and presented in a beautiful customised box. Aleksandra was amazing help when I realised I had made a mistake and was very quick to rectif

Katie

2022-08-31 20:03:53

I ordered a gift for my granddaughter but unfortunately, the gift box was damaged. I emailed (I think it was at the weekend) and immediately got a response offering a credit note (for more than the box’s cost) or a replacement to be sent express deli

Federica

2022-06-17 17:20:43

Yesterday I bought a 1st birthday present for a friend of mines daughter. Unfortunately, I input by mistake my own details also in the billing section. I have then written to the customer service asking for help and I had such a prompt and nice respo

DawnyDawnDawnDawn

2023-12-27 01:00:02

I bought my grandson a talking bluey teddy for his first Christmas, I am absolutely in love with the service, the quality of the toy, the gift box which was free that it arrived in, the little note to my grandson, the delivery time was just a few day

Syntax1985

2021-07-01 10:31:11

Was upset as I paid for next day delivery and it arrived a day late meaning I missed a birthday timing.However, I understand that sometimes things go wrong and I judge a company on how they make things rights in those events. I messaged their support

Rochelle

2022-04-25 11:39:27

I had an issue when my package arrived that a few of the items were missing the personalization.I sent an email over to customer service not expecting an immediate reply due to it being busy over Christmas. To my surprise the lovely Sarah picked up m

DAVID CREEK

2021-10-31 04:08:48

I have just re-ordered my first purchase after I missed the opportunity to use a first order promo code available to me following the prompt response to my to My1stYears on this. Aleksandra @ My1stYears has been there all the way for me, even over th

Jade Shanna

2022-04-04 16:41:02

Ordered many many gifts from this company and been amazed every time. I even shipped one directly to Poland for some family out there during covid and was uncertain if it would make it, it arrived with in days. Every gift is packed so neatly and beau

Darragh Weldon

2022-06-16 19:06:34

Ive used my 1st years regularly over the last two years for personalised items.Recently, I purchased 2 bags with personalisation. However, my sons name read incorrectly as the T has been embroidered over a dinosaur print, which made it look like an F

HEAT LONDON

2021-09-12 11:01:27

I was served by Dorota when I requested to change the size of a personalised towelling bathrobe. I give them 5stars for the service I received because of the quick response rate and my request was fulfilled easily without any problems or hiccups. I l

GR

2021-09-18 07:09:05

Edit: After leaving a negative review My 1st Years asked us to contact and have resolved the issue giving us a replacement jacket in a bigger size. Received a personalised jacket for our son when he was first born. Only now is he fitting into it just

Mob Ali

2022-08-16 03:35:34

The personalised robes are absolutely beautiful. I had a slight problem with the wash mitts that were delivered with the two robes, but Valerie in customer services was excellent and very quickly and efficiently sorted it out for me and everything is

Katie

2023-02-20 17:52:58

Very happy with my purchase and experience with this company. When the order did not arrive Dorota on the customer service team was lovely to deal with and was quick to resolve the issue by sending out a replacement by express delivery due to the del

Federica

2023-08-06 02:00:01

Yesterday I bought a 1st birthday present for a friend of mines daughter. Unfortunately, I input by mistake my own details also in the billing section. I have then written to the customer service asking for help and I had such a prompt and nice respo

Syntax1985

2023-08-06 02:00:01

Was upset as I paid for next day delivery and it arrived a day late meaning I missed a birthday timing.However, I understand that sometimes things go wrong and I judge a company on how they make things rights in those events. I messaged their support

Rochelle

2023-08-06 02:00:01

I had an issue when my package arrived that a few of the items were missing the personalization.I sent an email over to customer service not expecting an immediate reply due to it being busy over Christmas. To my surprise the lovely Sarah picked up m

DAVID CREEK

2023-08-06 02:00:01

I have just re-ordered my first purchase after I missed the opportunity to use a first order promo code available to me following the prompt response to my to My1stYears on this. Aleksandra @ My1stYears has been there all the way for me, even over th

Jade Shanna

2023-08-06 02:00:01

Ordered many many gifts from this company and been amazed every time. I even shipped one directly to Poland for some family out there during covid and was uncertain if it would make it, it arrived with in days. Every gift is packed so neatly and beau

Darragh Weldon

2023-08-06 02:00:01

Ive used my 1st years regularly over the last two years for personalised items.Recently, I purchased 2 bags with personalisation. However, my sons name read incorrectly as the T has been embroidered over a dinosaur print, which made it look like an F

HEAT LONDON

2023-08-06 02:00:01

I was served by Dorota when I requested to change the size of a personalised towelling bathrobe. I give them 5stars for the service I received because of the quick response rate and my request was fulfilled easily without any problems or hiccups. I l

GR

2023-08-06 02:00:01

Edit: After leaving a negative review My 1st Years asked us to contact and have resolved the issue giving us a replacement jacket in a bigger size. Received a personalised jacket for our son when he was first born. Only now is he fitting into it just

Mob Ali

2023-08-06 02:00:01

The personalised robes are absolutely beautiful. I had a slight problem with the wash mitts that were delivered with the two robes, but Valerie in customer services was excellent and very quickly and efficiently sorted it out for me and everything is

Katie

2023-08-06 02:00:01

Very happy with my purchase and experience with this company. When the order did not arrive Dorota on the customer service team was lovely to deal with and was quick to resolve the issue by sending out a replacement by express delivery due to the del

Ben McCann

2024-02-07 01:00:01

Great support from Valerie.Placed an order and had forgotten to put the discount code in, Valerie helped by applying the difference in credit to my account and I'm all set the next time someone has a baby to send a lovely gift their way.

Louise Wonfor

2023-12-29 01:00:03

My order initially went missing with the courier. However the customer service was great. They got a new product out to me super quick and were a delight to deal with. Dorota helped me very efficiently and made the process very easy.

Ruta Kirtiklyte

2021-06-08 01:53:12

I have had a wonderful shopping experience with My1stYears. The custom products are lovely and were made so quickly! Customer service, especially Dorota who helped my with online order, was very efficient . Keep on doing great job!

Ruta Kirtiklyte

2023-08-06 02:00:01

I have had a wonderful shopping experience with My1stYears. The custom products are lovely and were made so quickly! Customer service, especially Dorota who helped my with online order, was very efficient . Keep on doing great job!

Mrs Clarke

2021-08-14 04:37:07

Very helpful company and deal with any issues quickly. Would definitely recommend this company as I sure would use them again.. I love their stuff for 1 yr olds they have very unusual toys you wouldn't even think off

Mrs Clarke

2023-08-06 02:00:01

Very helpful company and deal with any issues quickly. Would definitely recommend this company as I sure would use them again.. I love their stuff for 1 yr olds they have very unusual toys you wouldn't even think off

William Sweeney

2021-01-20 00:25:45

Support from Sarah was very quick and provided some needed assistance when a discount code wouldn’t apply with an online order. Have ordered other goods in the past and the quality has been found to be very good

William Sweeney

2023-08-06 02:00:01

Support from Sarah was very quick and provided some needed assistance when a discount code wouldn’t apply with an online order. Have ordered other goods in the past and the quality has been found to be very good

Jennifer Allen

2023-08-06 02:00:01

We actually didn’t have a great quality of product but the customer service team (Valerie in particular) were fantastic at resolving, giving a discount for something in the future and re sending a new product.

Fairuz

2023-06-27 10:54:58

Amazing product for special gift. Gorgeous items beautifully packaged. Great company to deal with - Aleksandra was so incredibly helpful and accommodating. Will be using them as my go-to for future gifts

Fairuz

2023-08-06 02:00:01

Amazing product for special gift. Gorgeous items beautifully packaged. Great company to deal with - Aleksandra was so incredibly helpful and accommodating. Will be using them as my go-to for future gifts

Laura H

2021-01-20 13:23:11

I have ordered several items from this website and it’s always been excellent quality. I recently had an issue with a discount code which they were very quick to resolve. I would highly recommend them.

Laura H

2023-08-06 02:00:01

I have ordered several items from this website and it’s always been excellent quality. I recently had an issue with a discount code which they were very quick to resolve. I would highly recommend them.

Kourtney

2021-03-06 02:39:33

was helped today by Sarah. She was able to support me with a giftcard enquiry and im over the moon that i’m able to continue shopping away at My1styears. Thank you soo much.

Kourtney

2023-08-06 02:00:01

was helped today by Sarah. She was able to support me with a giftcard enquiry and im over the moon that i’m able to continue shopping away at My1styears. Thank you soo much.

June

2021-05-29 22:09:59

Great service as always. Dorota was so helpful and a pleasure to deal with. Will definitely be using company again and again. Thanks again. Excellent customer service.

June

2023-08-06 02:00:01

Great service as always. Dorota was so helpful and a pleasure to deal with. Will definitely be using company again and again. Thanks again. Excellent customer service.