My Heritage Review

Below are all the real reviews about My Heritage from actual users, taken from a reliable source www.trustpilot.com, regarding user's shopping experiences related to shopping, deals, promo codes, discounts, free shipping... We hope that the information we provide is useful, valuable, and helps all customers to be savvy shoppers and have the best positive experiences on CouponForLess.

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Reviews 4.6 /5 (42 total)

5-star

69%

4-star

19%

3-star

12%

2-star

1-star

All Reviews (42)

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Most recent

Valerie Hazan

2021-12-31 07:34:15

I have a large family tree on MyHeritage and joined in December 2021 at a discount rate of £38+VAT which was as much as i was prepared to pay for this service. What a nasty surprise just before Christmas this year when a sum of £229 was suddenly take

Joyce G. Douglass

2021-03-09 04:02:59

Many of my family members expressed numerous concerns about the information contained in my family trees in MyHeritage. They are uncomfortable over the possibility that their information could be seen, made available, or accessed by anyone other than

Jann-Ian Houston-Graham

2023-06-24 21:58:26

Tremendous customer service that stayed with me until all of my concerns were addressed. I am confident that I can re-contact them anytime should I have a need to and I that I will be happy with their response/assistance.We wanted to share our recent

2022-03-01 11:06:36

Was able to order two cousins DNA kits and get the discount for 2 kit free shipping. Had to call for this order though, would be nice and easier if I could just split the shipping on 1 order form online. Phone order was made though and lady was very

Suhas I

2021-08-03 18:53:51

My Heritage hosts my family tree of 310 people, with easy entry of the biography, the addition of photos (improvement and colorization function) or video, internet links.Rather easy to use, if however you encounter a problem not listed in the Help in

Collette Hodgson

2022-08-25 23:09:26

They continued to take to take my subscription this year when I had just enough money to pay bills now I do not know what to do and all I get from them is call???? saying press here if you want to cancel nothing about the refund I want, they are no

Pamela Hickmann

2021-08-24 13:22:51

First, when I attempted to cancel my subscription online I received a special offer to renew with a 60% discount for my site subscription. I accepted! But I was not sure if I would be billed for my data subscription. Diego was able to find the inf

Robert Craig

2022-01-06 23:20:42

The assistant was not able to solve my problem because the problem is bank related. She was extremely helpful however and took a great deal of time documenting my problem. She is escalating the problem within the company, so they are aware of what ha

Ben

2021-11-04 18:49:06

You explained about other sources. They contact me via you and if I react I have to upgrade. E.g. after I entered my own children, a few days later I got a mail from you: “you are looking for mr. X”. He is my son and all the info is filled in by me!!

Victoria

2021-08-15 01:28:59

I had some misunderstanding happen with my order and service but after reaching them and telling my frustrations everything was solved in few days time and in a very friendly and professional manner. We all humans , mistakes happens and most importa

Andrew

2022-07-11 16:27:29

The woman I spoke to, I believe possibly spelled Ginny or Jenny, was EXTREMELY helpful, and kind, and resolved my issue beautifully. Normally, I have to deal with rude and incompetent people, and it was very refreshing to deal with a kind representa

chitra hussein

2021-07-13 01:07:56

Since Nicolina from support service at MyHeritage ignored three of my emails, I got in touch with my bank. As soon as they disputed the transaction, another person called Patricia emailed with an apology for the delay, and she stated that all their T

U. Anuri Iroegbu

2022-10-05 18:48:23

Would rate zero stars if I could. The automated annual billing of £114 which I cancelled on the date that the free trial should elapse, but yet was charged for this. They offered me a “discount” and added 6 more months of the subscription. The discou

Ronan

2024-01-17 01:00:01

I just created an account to supervise my daughter's DNA kit activation, and the whole process was a nightmare. Email address was wrong, but password didn't match, I couldn't update anything... good news though, I talked to someone fro

Lesley Broadhead

2024-01-09 01:00:02

MyHeritage contacted me as I had gone over my free trial period due to my brain fog I still wanted to be part of this great community but wanted a monthly payment they stated they didn't do monthly payments but offered me a discount which I glad

Ben

2024-01-09 01:00:02

Taner Güngör

2024-01-09 01:00:02

I ordered a DNA kit with a huge discount. When you ordered this product, you are automatically subscripted to another service which costs 129,5 Euros. After one month free trial they got the amount from my account. I didn’t realised that I was subscr

Victoria

2024-01-09 01:00:02

Andrew

2024-01-09 01:00:02

J E V

2024-01-09 01:00:02

I was struggling to activate my details as well as my friend's. Sadly she passed away before her's were activated so I had to deal with both. I called the helpline and spoke to such a lovely lady. She was so helpful and had so much patience

Korey McAuliffe

2024-01-09 01:00:02

Thank you for your help and detailed information, and being so quick to resolve my issues in the order never arriving. I would only suggest, to double check who is addresses in the emails. As mine was addressed to a Robin. And not myself. Not a big

Jeanne Niquette Mease

2024-01-09 01:00:02

I had a rather obscure question about whether a DNA test with MyHeritage would provide more information beyond my GEDCOM that I had already uploaded from Ancestry. I had a free plan at MyHeritage but was considering a deeply discounted complete plan.

Sibyl Karen Carlton

2024-01-09 01:00:02

The support team made every effort to solve my problem. It took several team members to work through my difficulty, I'm glad they were successful, because MyHeritage is a superior product; I spend a great deal ot time working on it to expand m

Steve

2024-01-09 01:00:02

A positive experience to start a relationship with My Heritage.I needed to deal with My Heritage's call centre to correct an error I had made placing an order for two kits. The call centre representative communicated really well and had the too

Bernie Keller

2024-01-09 01:00:02

After having made four efforts and 3-4 hours on the phone with a great deal of frustration, I was finally able to resolve my problem with the much appreciated help of Yamine’. He actually took the time to guide me thru the steps to recover My Herit

C T Pember

2024-01-09 01:00:02

Edit full refund was given and I would consider re subscription after I have got over the shock. It is an excellent site I would just hope they start emailing people a few weeks before auto renewal to advise how much it would cost so people can plan

Megan and Dayrl

2024-01-09 01:00:02

I like myHeritage alot and have nothing bad to say about the product itself. However, my concerns are about getting help from Customer Service. I was having trouble signing into my account. I tried for several days but could not get access. So I

Christine Israel

2024-01-09 01:00:02

We achieved our objective - the transfer of accounts management to our daughter from me. We wish it could have been accomplished more quickly - it took about a month - but once the request was given to the appropriate person (Samuel K), things went

Brenda

2024-01-17 01:00:01

I was pleased to subscribe to this Web site.As I knew nothing about my ancestors,relatives.They helped me to save time searching for my ancestors even for 5+ generations.I hope they will give me a good deal to learn more in the future.

Wayne

2022-03-19 05:51:06

I had several diverse questions about my Account. All questions (and some follow up ones) were answered to my complete satisfaction. Well done. It is a pleasure to deal with someone who "knows his stuff".

Susan Gascoine

2024-01-09 01:00:02

The gentleman I was speaking to was very polite and patient with me very helpful. It was a pleasure to deal to someone who did not get obviously exacerbated by this old lady. Thankyou for all the help. Susan

william penner

2024-01-09 01:00:02

They offered me a good deal that would benefit both myself and the myheritage team. When the credit card company challenged with a fraud check, they verified that the charge was proper.

Daniel Coviello

2024-01-09 01:00:02

Had a great amount of trouble trying to update my old email address after it was deleted and LuisEs helped a great deal fixing my issue. He was very knowledgeable AND very patient.

Per

2021-03-19 14:13:26

The person who called was knowlegeble, friendly and offered me a good discount on the product sold. I look forward to trying out the full resources of MyHeritage.

Paul Morris

2023-07-13 03:33:43

ChristineH was very professional, courteous and helpful. She was able to deal with my query and propose a suitable way forward. Many thanks ChristineH

gerry

2022-10-26 08:26:21

I had 2 questions. Both were answered quickly and completely. Zeniff was pleasant and knowledgeable and was a pleasure to deal with.Thank you

Giuseppe

2024-01-09 01:00:02

5 Star service.Lourdes RO was excellent in hearing my concerns and with helping me to deal with the issue once I was fully informed.