Na-kd Review

Below are all the real reviews about Na-kd from actual users, taken from a reliable source www.trustpilot.com, regarding user's shopping experiences related to shopping, deals, promo codes, discounts, free shipping... We hope that the information we provide is useful, valuable, and helps all customers to be savvy shoppers and have the best positive experiences on CouponForLess.

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Reviews 4.8 /5 (20 total)

5-star

85%

4-star

3-star

10%

2-star

1-star

All Reviews (20)

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Most recent

Darina Vorobeva

2022-03-22 23:44:22

I have ordered multiple times from na-kd and was always happy with the quality of the products. But this time I made a return and received a wrong refund (less than it's supposed to be). My problem is a customer support, they just put copy-passe

Alanis Paiva

2022-07-03 03:24:30

I had a package coming but anpost simply lost my order after trying to deliver one day. My order went to post delivery services unit, after 2 days I went to collect (order is supposed to be there for 5 days until sent back) and my package was lost.I

Chloé Perko

2023-02-19 12:34:16

I purchased some items that were about to sell out at full price only to find that a few hours later a huge sale started. I was frustrated at first, but after contacting customer support, they gladly added the new discount to my order. I couldn'

Sharon Byrne

2022-09-01 01:56:15

Excellent customer service from this company. I ordered for the first time yesterday but wasn’t able to apply my discount so I contacted them and this morning got a very polite reply telling me that they would refund the discount to my card immediate

mahshid ahmadpour

2021-01-24 03:35:20

The dresses and the accessories by NA-KD are just AMAZING. But also the customer care is an important factor to ensure that you can do your shopping without no problem or the stress as I always worry: Do they really pay back my money if I send an ord

Sian White

2023-01-23 04:53:14

Thank you Janice!! I had an issue with my order arriving damaged and as a result items were missing. I wasn't able to tell whether this happened during transit or after delivery as it was left by my door whilst I was out. I sent a request in las

Caitlin

2022-02-26 07:13:58

I've been shopping with NA-KD for years in two different countries and I'll continue to be a long time consumer of their fashion products. Their customer support is always friendly and helpful and their returns are super simple. I think at

C Tatiana

2021-08-22 05:00:52

Giving only 4 stars because to be fair i have not shopped on the site for anything apart shoes, but i have to say their customer service is top top. Always helpful, deliveries and refunds are done immediately, always a stress free shopping session kn

Anastasiya Pakholyuk

2021-03-12 08:36:28

The customer care efficiency is unbelievable. Honestly, I've never experienced this high service level before. I had to give back a pair of shoes because too big for me and order a smaller pair and they've applied the same discount I had wi

Anastasiia Kiianets

2022-12-11 20:59:39

the seller states that by subscribing to the newsletter, you can get a 20% discount on your first order. But this feature doesn't work. I used three different emails, but I had to write to the support team for clarification why this system does

Rikka Saunders

2021-01-29 06:41:16

Charmaine was really nice over the email and went above and beyond to help me. She reassured me that the two dresses I ordered would arrive and she apologized for the logistical delay. To compensate, she gave a discount for a future purchase and that

Lara

2022-07-16 06:56:13

Their customer service is truly awesome! After receiving a defect clothing item I got a respond the same day. I could return the piece and could even get the same discount price when ordering a new one. Any time I’ve reached out to their customer ser

Alicia Carabarin

2023-01-11 16:38:18

quality products, fast shipping, easy returns and great customer service. I’m constantly on the lookout for great online shopping brands and NA-KD has been my top website for shopping since I found it. Cheers to them for actually caring!

Katrijn Laeremans

2023-04-20 21:45:08

The shipping went very fast, but there was one item missing alas. Luckily, customer care helped me out immediately and they sent me the missing item without additional charges! I highly recommend shopping at NA-KD!

Ify Obi

2022-06-06 01:48:46

I like when companies like Nakd resolve the issue straight away! Don’t go back and forth with the customer and deal with the issue efficiently whether it’s a refund or whatever it is. I was dealt with Edressa

amalie

2023-07-20 18:45:02

Great service. two items where missing from my order. They replied really fast, and gave me different options for refund or a new shipment of the items. Would 10 out of 10 recommend shopping with nakd.

Customer

2021-07-26 18:21:56

One piece was missing from my order but i got a refund immediately and i got a discount code, handled very quick and professionaly. Besides that, very nice clothing and good quality!

2021-05-30 12:19:20

My shopping experience is really good. I received damaged item and customer support reacted and solved the problem suprisingly quickly. I will continue to shop here.

Tiba

2021-03-08 02:26:48

I love shopping from NA-KD, not only for the fact that their clothing style is like my type, but also for their usual fast delivery and easy shopping expierences!

lolanis

2021-09-19 02:47:35

I have contacted the customer dept for a problem with a discount for my first order, Charmaine was very reactive to find a solution for my problem