I had an old PC and had not updated my Neat database in a while. I just receive a new PC and couldn't figure out how to transfer my Neat software and scanner to the new PC. Dolly responded to my request for help. I found her to be very knowle
Spent over 5 hours on a chat with tech support. The tech agent kept leaving me to spend time on other chat sessions. Waited as long as 45 minutes for him to return to me to continue helping with my issue. That was totally unsatisfactory even though h
She immediately identified herself personally, remembered by name, great on explanations, kept her promise to call, did not keep me waiting for extended periods of time. worked efficiently in the background wd remote access, made certain that everyt
May Ann G. is the only reason they are receiving a great review, during the training process the program loaded very slowly, the receipt did not load the right numbers and left over half the entries blank. I'm glad I did this 1 on 1 meeting befo
Good tech support once I got to them. The software has some features (limitations) I was not aware of but they are not deal breakers. We share a five person (sales) group that uses this for receipts. The sales guys loved seeing the sales manager
I am a long time user of the Neat Legacy system. Fearful that with an ever changing OS environment on my PC and discontinued support of the Neat Legacy software, I was at a cross roads about 6 months ago. Migrate to Neat's cloud software or go
I have been dealing with The Neat Company since approximately 2015 and have been very happy with their program and scanner. I recently had a problem and had to deal with Customer Service for the first time and Lisa was extremely helpful and knowle
I wanted to renew my subscription using a two-day-only savings code from Neat.com via email. Unable to make a purchase because Neat.com was not excepting a savings coupon code. After several unsuccessful attempts to make a purchase, I decided to con
I tried to post suggestions and ideas with in neat program but it wants to change my password before proceeding! I have used neat for several decades and love the simplicity of scanning my receipts to set up for reports during tax season. I have some
I had an old PC and had not updated my Neat database in a while. I just receive a new PC and couldn't figure out how to transfer my Neat software and scanner to the new PC. Dolly responded to my request for help. I found her to be very knowle
Spent over 5 hours on a chat with tech support. The tech agent kept leaving me to spend time on other chat sessions. Waited as long as 45 minutes for him to return to me to continue helping with my issue. That was totally unsatisfactory even though h
She immediately identified herself personally, remembered by name, great on explanations, kept her promise to call, did not keep me waiting for extended periods of time. worked efficiently in the background wd remote access, made certain that everyt
May Ann G. is the only reason they are receiving a great review, during the training process the program loaded very slowly, the receipt did not load the right numbers and left over half the entries blank. I'm glad I did this 1 on 1 meeting befo
Good tech support once I got to them. The software has some features (limitations) I was not aware of but they are not deal breakers. We share a five person (sales) group that uses this for receipts. The sales guys loved seeing the sales manager
I am a long time user of the Neat Legacy system. Fearful that with an ever changing OS environment on my PC and discontinued support of the Neat Legacy software, I was at a cross roads about 6 months ago. Migrate to Neat's cloud software or go
I have been dealing with The Neat Company since approximately 2015 and have been very happy with their program and scanner. I recently had a problem and had to deal with Customer Service for the first time and Lisa was extremely helpful and knowle
I wanted to renew my subscription using a two-day-only savings code from Neat.com via email. Unable to make a purchase because Neat.com was not excepting a savings coupon code. After several unsuccessful attempts to make a purchase, I decided to con
I tried to post suggestions and ideas with in neat program but it wants to change my password before proceeding! I have used neat for several decades and love the simplicity of scanning my receipts to set up for reports during tax season. I have some
Lisa was great to deal with. We accomplished everything I needed to get done. I've been a customer since 2009 and have also had great service when I've contacted your support group. This time it was a virtual contact.
Lisa was great to deal with. We accomplished everything I needed to get done. I've been a customer since 2009 and have also had great service when I've contacted your support group. This time it was a virtual contact.
Steven was first to diagnose the issues. After that, through no fault of his, we could not establish a stable connection. Recontacted and wound up with Angelina. Superb service, knowledge etc delivered with a great deal of charm.
Steven was first to diagnose the issues. After that, through no fault of his, we could not establish a stable connection. Recontacted and wound up with Angelina. Superb service, knowledge etc delivered with a great deal of charm.
The Neat technician had to deal with a difficult situation because of my hard drive corruption. He was able to restore things successfully and complete the migration of my data to the Neat cloud. I feel he did an excellent job.
The Neat technician had to deal with a difficult situation because of my hard drive corruption. He was able to restore things successfully and complete the migration of my data to the Neat cloud. I feel he did an excellent job.
Your representative was very courteous and helpful. He solved my problem and I really appreciate his assistance and knowledge. I am not the most computer savvy person and he helped a great deal to solve a problem for me.
Your representative was very courteous and helpful. He solved my problem and I really appreciate his assistance and knowledge. I am not the most computer savvy person and he helped a great deal to solve a problem for me.
I was unable to get my database to open and the Technical Support group did a stellar job of conducting remote sessions to get things on track. It was a pleasure to deal with a group that was so knowledgeable.
I was unable to get my database to open and the Technical Support group did a stellar job of conducting remote sessions to get things on track. It was a pleasure to deal with a group that was so knowledgeable.
I got excellent support in solving my problem. the support representative was very persistent in resolving my issue. It's always nice to deal with knowledgeable, competent and courteous people.
I got excellent support in solving my problem. the support representative was very persistent in resolving my issue. It's always nice to deal with knowledgeable, competent and courteous people.
Ronn , Tech+6 , the online help rep I had was outstanding. We had to migrate files from an old version of Neat and it was a big deal! The files took overnight to download. Ronn was very helpful.
Ronn , Tech+6 , the online help rep I had was outstanding. We had to migrate files from an old version of Neat and it was a big deal! The files took overnight to download. Ronn was very helpful.
Alvi was pretty knowledgeable and didn't rest until all of my issues were resolved. He was persistent and called back when he said he would. Very pleasant to deal with thank you sir!!
Alvi was pretty knowledgeable and didn't rest until all of my issues were resolved. He was persistent and called back when he said he would. Very pleasant to deal with thank you sir!!
Claire was excellent. She met my needs was very professional and pleasant to deal with. She was very patient with me.
Claire was excellent. She met my needs was very professional and pleasant to deal with. She was very patient with me.
During these tough circumstances, the young girl was extremely helpful and pleasant to deal with.
During these tough circumstances, the young girl was extremely helpful and pleasant to deal with.
the young lady was very helpfull and a very good person to deal with during these trying times
the young lady was very helpfull and a very good person to deal with during these trying times
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