The representative answered all of my questions and addressed my concerns very well. They also made me aware of a discount if I wanted to apply my auto renew early (which I took advantage of.) The representative was very knowledgeable, patient, and
I had spoken with several NS representatives, and by far Joseph S was the most helpful. As he was talking me through the solution to my outlook problem, he was very knowledgeable about the steps, and as was if he was looking at my screen and was abl
Stephanie was very patient for this 75 year old. She used "plain language" and talked me through my issue. We had to change the DNS, a truly intimidating task, but Staphanie walked me through it in baby steps. I am glad that i am usi
Vince provided exceptional service! He was pleasant and very knowledgable and really listened to me. He understood my issues and concerns and was helpful by offering me different options. Vince was also very patient which made it a pleasure to deal w
Mae H was courteous, knowledgeable, and polite in working with me. She found the answers to the questions she could cover, and went beyond the basic service she was programmed to provide. She confidently moved outside her assigned area to provide us
I could not log into my Account and Mikey was extremely helpful in confirming the User ID and changing the Password. Also gave me useful suggestions to add an account for IT personnel to access the Account. It was a pleasure to deal with Mikey throug
The 5 stars are for Manuel, who was the third, and final rep, who helped me and was so professional, helpful, etc. and finally found a solution to my issue (setting up my domain on Google Workspace). However, the 2 reps who I spoke to before Manuel w
Roxy was excellent. She figured out my issue and stuck with me for all the necessary manipulations to get things working properly. I don't have to deal with the account often, so it's very reassuring that, even years later, a competent an
Alex was extremely helpful in getting my new Galaxy phone set up with Network Solutions email. I had tried using the online chat and also following written instructions but apparently not all info was included in the online written and chat didn
After a long hold, Bern picked up. I hope I have her name right! She was so helpful and patient. I had suspended domain names and didn't know how to end the suspension. She walked me through the possible reasons and seemed to do a lot of work du
The phone support gentleman helped me a great deal last night. He went above and beyond reasonable expectations to resolve our issue. I am very grateful for his help, and will always appreciate the time and attention he paid to our problem. Job we
Had a helpful conversation with Grace about suspended domain names. Ongoing issue has been moved to higher level. Grace also helped me do another administrative task as well as getting me to another team to help with something she wasn't able t
I received a receipt for a service that I had not ordered. It involved a domain name that I had not ordered. (Joybringers.online)Marlon S was the agent that helped me. He resolved the issue quickly and established a refund of the incorrectly billed a
I am looking to retire and decided to take a hard look at all my expenses and decided to eliminate my website and look closely at the other services I was paying for to conduct my business. I spoke with Von, she was terrific!!! She walked me thru wha
G'day everyone. i trust this finds you all well. ok, here's the deal. i added up my charges for the website and found that i was being billed an extra month. so, i called and spoke with Joseph. in a flash, he checked my file and was ab
I am very pleased with the customer service of Jose in Online Marketing. He has assisted me with several issues over the last few months. His follow up is terrific and always gets back to me when he says he will. He is also very knowledgeable and
My email service reached its quota and stopped working. Network Solutions provided a wonderful girl named Clarice who helped me solve the problem and upgrade my business email to a professional level. And, on top of all that, she got me a discount as
In the past I always found accessing Network Solutions support to be overly complicated.However, this latest experience with Newfold.com-Network Solutions turned out to be excellent thanks to the patient answering of my questions by Jamie & Matth
Marj was very attentive and first verified my account.Then she assured me that I don't have to take any action for the upcoming e-mail migration. Also, she granted me a discount on my upcoming hosting renewal. So I am very pleased.
The representative it talked to was very pleasant. he kept me informed as to what he was doing and any results as he took care of my problem.
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