Ocado Reviews 2024 & All Visual Reviews

Lesley

2024-01-07 01:00:07

Have used Ocado for a while now due to currently being housebound and have had no issues, up until last couple of orders I tried to place which included M&S meal deals...when it came to checkout, it advised that some of the meal deal items were o

Emma

2024-01-07 01:00:07

What a fantastic company. I've had my first delivery today and it was perfect from start to finish. I was notified every step of the way and Kevin from the Swindon store delivered my items with a smile which I'm so grateful for. Unfortunate

KH

2024-01-07 01:00:07

We are regular customers with Ocado and rarely use other online shopping delivery services. Having used another company recently, we realise how much better Ocado is!The deliveries are on time, reliable and the produce is rarely substituted or missi

Richard

2024-01-07 01:00:07

I've been using them since they started their service in the North East. Honestly I really think they're the best by far for choice & good service. My only caveat is Tesco, seem to tip OCADO on freshness of veg, but its still generally

Leo

2024-01-07 01:00:07

I started shopping online with Ocado after receiving a Smart Parking fine claiming that I had stayed overnight at Kingsthorpe.I had actually shopped on the evening of May 8th and again after school run May 9th.I appealed to Smart Parking who refused

Mj

2024-01-07 01:00:07

Been doing my shopping here 1-2 times a month for the majority of this year. They have some really unique items that none else sells and despite some prices seeming high, they’re prices stayed consistent while the other shops tacked on up to 100% p

DIANA FERNANDES

2024-01-07 01:00:07

Been shopping at ocado for a while now and can honestly say I wouldn’t shop anywhere else. Drivers are always friendly and if there is an issue they will aim to put it right at the doorstep sometimes even calling customer service for you. I hardly ha

Lindy Elliott

2024-01-07 01:00:07

My experience with Ocado has been very positive. I very rarely have items substituted, mostly everything I want is available. Also, since I have special dietary requirements, its refreshing to find such a wide choice of suitable options across the ra

EILEEN PRITCHARD

2024-01-07 01:00:07

I haven’t used Ocado simply because they dont deliver to my address, but my daughter now lives in the delivery area. Really impressed, fantastic quality items great offers and lovely delivery driver.One item was unavailable, a bottle of wine that had

IS

2024-01-07 01:00:07

Our first time shopping with Ocado and we must say, it was a great experience. Some things we had to still get at our usual shop but the majority we got on here. They keep you well updated with the process and we received no substitutions. Our driver

Patricia

2024-01-07 01:00:07

I was delighted when Ocado finally started to deliver to the North especially as they now deliver M&S as our M&S closed down. But I feel you discriminate against the North, when I browse your website I have a huge shopping list but as soon a

Chris Dlugosz

2024-01-07 01:00:07

Listen up Ocado. You have ONE AMAZING DRIVER at the Luton depot working for you. ZACH SAINT WOOLF. Even though it was nearly midnight and after his shift was supposed to be over he went the extra mile taking my shopping up to the third floor. Extreme

May

2024-01-07 01:00:07

Ocado in my area are the most reliable and consistently turn up with very few missing items. The one thing that is really annoying though is the frequency of split packaging, especially M&S products. I plan the shopping to cover a certain amount

Maame Anima

2024-01-07 01:00:07

LOVE shopping at Ocado online. They sell the best organic groceries. Delivery driver Karl in Onion van LO68 was awesome. He is a star. I live on the second floor and he carried everything up and he didn't allow me to lift a finger. I will always

John Hancox

2024-01-07 01:00:07

I have been using Ocado for over two years, since M&S became available through them and have been very satisfied with products and service. My only quibble is that occasionally products that are my regulars suddenly disappear and are no longer av

Joe M

2024-01-07 01:00:07

I'm astounded that Ocado has such a low score. I personally can't rate them highly enough. Fantastic range of goods and I love that I can get my M&S fix from them. Drivers always on time and polite and friendly. Initially I had to conta

Rq

2024-01-07 01:00:08

I don't understand the negative reviews. I have been doing my grocery shopping from Ocado for years. They have a wide range of products including asian and halal items that can sometimes be difficult to find. I haven't had any issues with d

Ickle Misty

2024-01-07 01:00:08

I do a lot of grocery shopping online and Ocado is by far the best and most reliable online grocer. They generally bring most items ordered and come within the time slot. The app notifications telling me when my delivery is due is also very helpful.

Chris

2024-01-17 01:00:15

Well they’re certainly the best of the supermarket deliveries in my opinion and experience. I’ve never had any problems with the deliveries, which are always on time and the drivers have all been very friendly and kept me updated with a realistic ETA

Andrew

2024-01-29 01:00:53

Having shopped with Ocado half a dozen times, we usually manage to juggle the use-by dates of the ready meals, but last week's order, on Friday the 12th, was ridiculous, having received the majority with the same use-by date.  Below are the most

Lesley

2021-12-27 19:02:34

Have used Ocado for a while now due to currently being housebound and have had no issues, up until last couple of orders I tried to place which included M&S meal deals...when it came to checkout, it advised that some of the meal deal items were o

Anon

2024-01-29 01:00:53

Although Ocado stock a wide range of food, they seem to be pushing an agenda of plant-based food. I'm perfectly capable of searching for what I want without vegan propaganda. I'm perfectly capable of searching for my favourite non-meat food

Robin Fur

2023-02-06 21:47:58

It is almost perfect, which I am too scared to declare, as everything these days lacks humanity and customer service the way it should be. I used it for several weeks now, which was invaluable due to illness. Deliveries are On time, polite and helpf

HL

2024-01-29 01:00:53

The first time I used them they were ok. The delivery driver was polite and professional and explained things to me such as the types of products in the bags and any substitutes. She waited for me to empty my shopping and took back the bags (which ta

K Shaw

2021-10-24 14:04:43

I’m so impressed with Ocado. The range and availability of slots is fantastic. The free delivery is great. The range of products is brilliant. The special offers are spot on. I’ve done my weekly shop here for 7 weeks now after using several other sup

Robert D

2022-02-13 01:41:38

First order I have a discount code which didn't work in checkout. I paid and emailed. Next morning was contacted by Helen, very helpful, applied the discount, our order arrived on time and perfect. I have experienced so much poor customer serv

Brownargus

2022-01-11 10:08:07

I have been using Ocado for three years and have been very satisfied with the service provided. The range of products is good, a bonus being access to M&S items. There are one or two items I would prefer that are missing from their range and occa

Nicola C

2021-07-03 04:48:45

I have used Ocado every week for about 2 years now and have a delivery pass, which isn't expensive and is super convenient offering free delivery everyday of the week. I always manage to find well timed slots for delivery, delivery is always on

Lynda Loughborough

2022-04-08 15:20:13

I am a bit late to the party with online food shopping but I have to say what an experience with Ocado….absolutely brilliant. They keep you informed of your order status, who will be delivering the items, what the van looks like ‘fig van’ the fact yo

Anne Williams

2021-04-03 04:20:07

My order arrived on time. Driver friendly and helpful. I did contact them re broken egg and that was dealt with. I do have an issue re short dates - did contact them and received a standard reply. I had to go out shopping as dates on produce so shor

KH

2022-05-23 06:33:25

We are regular customers with Ocado and rarely use other online shopping delivery services. Having used another company recently, we realise how much better Ocado is!The deliveries are on time, reliable and the produce is rarely substituted or missi

Lindy Elliott

2021-04-02 21:12:42

My experience with Ocado has been very positive. I very rarely have items substituted, mostly everything I want is available. Also, since I have special dietary requirements, its refreshing to find such a wide choice of suitable options across the ra

Elena

2021-02-23 19:33:31

I've been shopping from Ocado for a few years now, and can highly recommend. The deliveries are always on time. The food is always fresh and well packaged. And their customer service is excellent, and accommodating, on the rare occasion that any

DIANA FERNANDES

2022-05-19 00:47:32

Been shopping at ocado for a while now and can honestly say I wouldn’t shop anywhere else. Drivers are always friendly and if there is an issue they will aim to put it right at the doorstep sometimes even calling customer service for you. I hardly ha

Mj

2023-04-04 09:02:58

Been doing my shopping here 1-2 times a month for the majority of this year. They have some really unique items that none else sells and despite some prices seeming high, they’re prices stayed consistent while the other shops tacked on up to 100% p

Sarah Massey-McCann

2023-05-24 06:20:27

Having a change from Tesco click & collect i thought id give Ocado delivery a go & have Just received my first order as i was drawn in with a new customer offer discount along with free delivery but in all honesty i am currently on the fence

Rachel Andrews

2022-12-31 00:21:50

I had placed an order with a ready-populated basket. I set this up a long time ago and don’t know how to stop it happening - each time I book a time slot I already have hundreds of pounds worth of items in the basket. I meant to edit this down the da

Ronda Fogel

2024-01-07 01:00:07

A late comer to online supermarket shopping, I was really pleasantly surprised how easy but also how good value it is. A small glitch with the website meant having to call CS but Brendan sorted out my problem straight away. I’m a definite convert!

Ronda Fogel

2022-05-09 00:54:32

A late comer to online supermarket shopping, I was really pleasantly surprised how easy but also how good value it is. A small glitch with the website meant having to call CS but Brendan sorted out my problem straight away. I’m a definite convert!

Lindsay Jane

2023-06-05 19:26:47

I used Ocado for the first time yesterday and overall I was pleased with the whole experience the food was packed well and I found the prices reasonable, I particularly liked the ability to have my shopping delivered early . I will use them again.

Richard

2024-01-17 01:00:15

Made my first Ocado shop today and tried to use the 25% off discount code, but it didn't work. I called to check and spoke to the loveliest customer service people ever and they sorted it all out for me. Really amazing.

Victoria O'Sullivan

2023-06-10 14:45:33

Easy to navigate website with a great selection of produce decently priced if you have a good search around. The delivery was on time with a very friendly and helpful driver. Highly recommend for online shopping.

Jennie Wallis

2024-01-07 01:00:07

Yet another great delivery from Ocado. Great discount on my order; the driver was really brilliant and helpful. As always, there were no missing or swapped items. Just love Ocado.

Gary Mcfegan

2022-10-15 07:48:58

Easy to use website, lots of offers, £20 off and free gift. Arrived on time no errors, driver brought it up the stairs . Could not have gone better….

Paul Appleby

2021-10-26 10:29:51

very happy with my purchase.excellent value.my groceries arrived on time.ocado is now my go two guy for shopping