Rug Doctor Reviews 2024 & All Visual Reviews

Frustrated

2024-01-17 01:00:03

After investing a significant amount of time and energy trying to clean carpet after a special event, it appears the Rug Doctor’s equipment failed to achieve the desired results. Many stains remained even after several passes with the machine and c

toni alvarez

2024-01-17 01:00:03

Was not happy that the machine I rented at the Antigo Walmart did not work when I got it home. When I called the women on the phone was like it was no big deal and when I tried to explain what was wrong with you it she acted like she did not want me

john devito

2024-01-17 01:00:03

I usually do really well with Rug Doctor. This time the machine had a couple of issues. The brush was jammed and the filter in the tank was clogged. I cleaned the filter out, but I couldn't deal with the brush jam. It still pulled a fair amo

julie

2024-01-17 01:00:03

Your products and equipment worked very well, and is a great value over professional carpet cleaning. I was even able to lift some stains that have somehow survived Stanley Steamer visits. The reason I’ve given 4 stars instead of 5 is that, from the

Khocquard

2024-01-17 01:00:03

The rug doctor came to me very dirty only because of the person that used it last put it back that way and when I emailed the company they promptly messaged back and gave me the option to return and switch it out or give me a 25% discount that loaded

john

2024-01-17 01:00:03

used rug doctor many times always happy, this time 5/6/23 the machine malfunction, the brush roller stopped working and would not restart after i cleaned out the fiber build up. the kiosk would not bake my coupon for $3.00 off, it won't expire

rebecca hastings

2024-01-17 01:00:04

The machine worked fine, but it was dirty inside and out when I got it - mud, dog hair, mulch or something. It was also awkward getting the soap/cleaning solution - I had to rent the machine, get it out to my car, then go back into the store to purch

raymond douglas

2024-01-17 01:00:04

It started out bad. The machine I rented was filthy. The previous renter had returned it without cleaning at all. I spent 40 minutes cleaning before I could use it. Worked very well. After I was finished with it I called customer service. They were v

M. Gaeta

2024-01-17 01:00:04

I use it all the time. Unfortunately you never know what you're going to get. This last experience... The machine was out of order when I drove 20 minutes home to find out. Filled, wasted expensive shampoo, NO WATER RELEASE. I had to return it f

N lundb

2024-01-17 01:00:04

I like the fact that I can get a machine at any time. I also am happy with the results on my carpet. I do NOT like that the machines are not inspected for cleanliness or even that they work properly. I have rented a machine twice in 6 months. Each ti

taylor saxon

2024-01-17 01:00:04

The initial machine did not work, but customer service was very helpful and was able to help arrange for me to exchange for a new machine. The whole process though ate up a lot of time and while they did provide me a discount for the inconvenience, f

daniel beals

2024-01-17 01:00:04

I had a bad deal where the unit I rented would not disperse the water-cleaning solution. I took it back and asked the customer service at Walmart what should I do? They suggested I call the number at the kiosk…the company representative for Rug Doc

Lisa Valenzuela

2023-07-01 17:44:31

The RugDr machine is so simple to operate! It’s lightweight and easy to maneuver, even in tight corners. It cleans well and costs about a third of what you would pay for a professional to come out. In the 24 hours that I leased it, I cleaned my high

steve burke

2022-03-27 19:38:55

rug doctor rental is always predictable, clean and ready to use. Easy to navigate touch screen for rental from stores is a big plus for me; in and out quickly. Plug it in at home, mix solution and your onto cleaning your carpets - no fuss no muss. i

james lehr

2021-03-19 22:49:25

The machines were adequate I used a different brand of soap that worked better than the rug doctor brand. I had an issue with one of the machines not working properly but there customer service was far superior than I would have expected. They had me

tanya ausbourne

2023-03-03 14:50:50

Would have given 5 stars but the walmart we rented from had the display covered with shopping carts of returns in front of the display. The rug doctor product itself was great and the check out and in was some and explained well on the kiosk monitor.

patricia bey

2022-09-01 07:03:24

Easy pick up. Easy return. I dud have troubles using my discount code when reserving the unit but this was a website issue and not related to my review about the unit or how it performed. The unit performed extremely well. My carpets came out amazin

Antoinette

2022-12-28 11:08:19

During the initial reservation of the equipment, I first tried the process online and it would not accept the coupon that I received for the online process or complete the transaction. Then when I went into the store for rental, the coupon still was

Silver Frame Soap Works

2021-11-22 10:05:07

I rented a rug doctor from a self serve kiosk in town. I live out of city limits, but I made the trip just to get this. Brought it home, filled it full of solution, and started cleaning. Covered a third of one bedroom before the machine threw a code.

Jody Cowher

2021-08-11 08:29:20

Being able to rent the machine at the kiosk is great! The machine was great, the only downside (which wasn't a major deal) was having to empty it more often. The machine would signal it was full anywhere from being 1/3 to 1/2 the actual "fi

toni alvarez

2023-01-27 06:51:11

Was not happy that the machine I rented at the Antigo Walmart did not work when I got it home. When I called the women on the phone was like it was no big deal and when I tried to explain what was wrong with you it she acted like she did not want me

rebecca hastings

2022-06-11 04:37:17

The machine worked fine, but it was dirty inside and out when I got it - mud, dog hair, mulch or something. It was also awkward getting the soap/cleaning solution - I had to rent the machine, get it out to my car, then go back into the store to purch

john

2021-11-11 15:17:41

used rug doctor many times always happy, this time 5/6/23 the machine malfunction, the brush roller stopped working and would not restart after i cleaned out the fiber build up. the kiosk would not bake my coupon for $3.00 off, it won't expire

Khocquard

2021-08-21 06:34:17

The rug doctor came to me very dirty only because of the person that used it last put it back that way and when I emailed the company they promptly messaged back and gave me the option to return and switch it out or give me a 25% discount that loaded

Frustrated

2021-10-24 06:43:44

After investing a significant amount of time and energy trying to clean carpet after a special event, it appears the Rug Doctor’s equipment failed to achieve the desired results. Many stains remained even after several passes with the machine and c

julie

2021-09-09 22:49:17

Your products and equipment worked very well, and is a great value over professional carpet cleaning. I was even able to lift some stains that have somehow survived Stanley Steamer visits. The reason I’ve given 4 stars instead of 5 is that, from the

Theresa Kennedy

2024-01-17 01:00:03

I love the quick rental kiosks. It is more rewarding to not have to deal with humans that don't know what they're doing half the time. The emails are excellent with just getting to the point and nothing more. Great idea and great service.

Theresa Kennedy

2023-07-18 17:35:19

I love the quick rental kiosks. It is more rewarding to not have to deal with humans that don't know what they're doing half the time. The emails are excellent with just getting to the point and nothing more. Great idea and great service.

George

2024-01-17 01:00:03

Carpet cleaner worked fine but the dirty water was left in it from the last user. I had to clean the disgusting sludge out of it before I could use it. You need to have machines checked orgive a discount for these situations.

George

2022-07-04 18:33:25

Carpet cleaner worked fine but the dirty water was left in it from the last user. I had to clean the disgusting sludge out of it before I could use it. You need to have machines checked orgive a discount for these situations.

Stephanie

2021-10-20 13:11:05

The check out and return process was smooth but the machine itself had issues and did not do a good job. I was going to call and try and get a new one but I didn’t have time to deal with all that. Overall was disappointed.

julie lubich

2024-01-17 01:00:04

I had to return machine as not working properly - good service as far as getting new one but would of been nice to get discount for my time and drive back and forth to and from. I did Ask but was declined

darren watts

2024-01-17 01:00:04

I had to swap my unit twice and on my third unit, I was able to finally finish; however, that unit still had a sensor defect. They did discount me 25%, but having to make three trips was excessive.

Pat Metheny

2024-01-17 01:00:03

They issued a quick refund when I ordered the wrong machine by accident. They were very nice about it and pleasant to deal with. The process was fairly simple.

customer

2024-01-17 01:00:03

The price for the rental with the cost of the solutions was $70. I had to do multiple passes to deal with the spot. All in all it was ok but so expensive.

customer

2021-08-18 17:59:48

The price for the rental with the cost of the solutions was $70. I had to do multiple passes to deal with the spot. All in all it was ok but so expensive.

mary fox

2024-01-17 01:00:03

Convenient to my location reasonably priced. I have rented Rug Doctor several times. It would be nice if I could get a discount for future purchases.

timecka johnson

2024-01-17 01:00:03

It was fast and convenient renting the machine it would be nice to get discount codes or coupons

xiomara r

2022-12-31 07:16:55

I used the coupon that was sent to me via email and it didn’t actually take anything off.

Christopher May

2023-03-23 12:35:21

Fantastic to deal with and easy access!!!