Rugs Direct Review

Below are all the real reviews about Rugs Direct from actual users, taken from a reliable source www.trustpilot.com, regarding user's shopping experiences related to shopping, deals, promo codes, discounts, free shipping... We hope that the information we provide is useful, valuable, and helps all customers to be savvy shoppers and have the best positive experiences on CouponForLess.

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Reviews 4.7 /5 (20 total)

5-star

75%

4-star

15%

3-star

10%

2-star

1-star

All Reviews (20)

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Most recent

CRB

2022-03-29 19:24:08

I got exactly what I wanted at a great price, it was delivered quickly and it was exactly as depicted. You can’t ask for more than that when shopping online! I’ve ordered several items from this company and have never had a bad experience. They kn

Phil

2022-02-07 12:40:57

Shopping for and picking exactly what we wanted on the site was very easy. Once we ordered and paid for the rug, we were given an approximate delivery date. Within a couple days, the date was moved closer and delivered much quicker. The rug replaced

Todd S

2023-03-06 04:06:55

The service we received was excellent from start to finish. We purchased a 9x13 vintages over-dyed area rug and are extremely pleased with it. The rug is very well made and feels and looks great. It looks exactly like the website depicted. Shipping w

Barbara Gregg

2021-09-21 05:56:39

I called to order the Speicher vinyl floor cloth. I have 2 small ones that I love. This one is a large colonial runner. I asked for a discount and was given 15% immediately. The person that helped me was so friendly and knowledgable. I received it i

Marilyn Bollengier

2021-04-16 21:40:55

Your customer service was excellent. Every time I emailed to inquire about the delivery date, I received a prompt response. I was also impressed that Rugs Direct notified me of a further discount on my rug for Black Friday!!! I don’t know if many ven

susan irwin

2022-01-12 15:15:20

It is the second rug I’ve bought from Rugs Direct. Very satisfied with first one. Second one was not as I expected but I think it’s my fault because I didn’t measure correctly. Also there was a pull in the weave which I had to cut off. Otherwise t

Kaytee

2022-11-29 03:40:25

Love the selections (sizes, designs, colors & price ranges)! The “See this rug in your room” feature is what helped me choose the perfect rug. I haven’t found this terrific feature on other websites and I won’t be rug shopping anywhere else onl

Michele Brown

2022-11-05 07:46:21

The process went smoothly when ordering. The rug came quickly but unfortunately I did not care for it once I received it. I went through the re try in process and was shocked at the return price $230 for a $700 rug. I called and spoke with a very kin

Sharon Bryant

2022-05-28 03:14:01

I saw a picture of my rug on a decorator’s post instagram post, she wouldn’t share the purchase information. I did Google Lenses search and found companies that sold it. I was hesitant about ordering a rug online but read good reviews, free shipping

Christine Gallagher

2023-01-24 00:50:25

Start to finish satisfied. Easy ordering, used additional discount code, text updates given every 1-2 days and arrived safe and sound a day earlier than estimated delivery date. Loved my choice,FRA-02 GREEN-sage/"seafoamish" in middle and

Don Wilson

2022-09-10 23:35:10

We are very pleased with the rugs we recently ordered. The functionality of the website was top notch. We found the ability to see the options projected into our actual rooms extremely helpful. In fact this capability made the online shopping even be

Laura P

2021-02-06 06:59:47

The rugs available were just the style and quality that I was looking for, then on top of that, the prices along with the sale discount made the choice unbeatable.Delivery was so fast, I was extremely happy to be able to enjoy my new rugs so quickly.

Schon Beechler

2022-02-19 15:16:23

Overall, the shopping experience was easy and the rug arrived quickly and looks like the photographs online. The only thing I would suggest is giving a delivery date BEFORE finalizing the sale. I travel a lot and would not have wanted my rug sitting

Kenneth L.

2022-07-22 19:11:56

For the most part, customer service was great. I had an issue with one return. The return took about ten days to get resolved. However, another return was taken care of immediately. Some of the items are not depicted well (color). That is the nature

Jeffery Taylor

2021-10-08 03:08:18

Purchasing of the rug and the delivery went very well. The plastic bag that the 15'x12' rug is in, unfortunately is very very dirty. I don't know if that's the problem from FedEx or if it came like that from the warehouse. FedEx t

Cynda Zuch

2023-06-01 03:06:17

I am very pleased with the rug. Received the order in one week. Wrapped well and protected from soil in transit. The ability to take a picture of the rug in the room it goes to is a wonderful feature. It made shopping assuring. Wish there was more in

Peggy Armstrong

2021-08-04 11:19:42

When I first ordered my rug, I had trouble opening an account. Someone from your company reached out to me and made sure I received the discount. Very good service. My rug came well-packaged and it looks great! Would definitely order again.

2021-11-23 16:38:49

This is my second time ordering and I have to say the room visualizer is amazing and helps in the selection process. the quality of the rugs are excellent, fast delivery. I will be ordering another rug!

B. Lee

2021-03-01 21:21:47

By far the best website for viewing offerings, and for filtering searches. Really appreciated the "preview in your room" feature. Excellent technology all around. And it's a very nice rug!

Vicki Cox Vogt

2022-02-15 22:43:17

The website information is comprehensive and enables me to make an informed choice. After ordering, Rugs Direct keep me informed of shipping progress. The orders shipped quickly. Highly recommend!