SainSmart Review

Below are all the real reviews about SainSmart from actual users, taken from a reliable source www.trustpilot.com, regarding user's shopping experiences related to shopping, deals, promo codes, discounts, free shipping... We hope that the information we provide is useful, valuable, and helps all customers to be savvy shoppers and have the best positive experiences on CouponForLess.

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Reviews 5.0 /5 (20 total)

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All Reviews (20)

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Ron Richardson

2021-07-31 16:08:47

Received my 3018 Pro kit after what appeared to be a delay by UPS. Contacted support to ask for a tracking check and Jen responded immediately with a response and an additional tracking number and continued to follow up until the machine was delivere

Manfred Fecke

2021-04-15 17:17:32

I've had my 3018 Pro for about 1 year. The individual parts were perfectly packaged. Thanks to the very good manual and the extremely well-fitting parts, assembly was completed in about 1.5 hours. With the supplied software, it was no problem to

Tony

2022-11-01 07:10:27

What a delight to deal with SainSmart! I was put in contact with a member of their Customer Service (big thank you to Caroline and Jen) with regards to the purchase of an aquarium filter (Xpertmatic - a great sponge filter!) and the whole buying proc

Zander Landvater

2023-03-18 15:52:48

Very helpful for two reasons. 1 - good technical info. 2 - good customer service and easy to deal with. The only other thing I would add - Could put a picture in the manual of how the collet goes into the nut? A visual would be much easier than the w

Jerry J

2023-06-01 20:11:34

I bought my 3018 prover around May 2020. Works great and then the power board start acting up. I contacted Sainsmart and but I didn’t have my warranty confirmation email. Customer service took the time out to look up my information and find out that

ed astle

2022-05-15 05:05:04

I am new to 3d printing and the Ender3 pro is my first machine. I have had a couple of problems that were easy and simple fixes in the end. I have been dealing with Ryan, he has always give me a quick and simply answers to problems. I have receive

Mark Burrow

2021-11-05 10:55:27

We ordered a laser unit to be sent to Australia. This posed some logistical issues for Sainsmart but the they assisted and advised us as each step was taken. The package arrived promptly and in good condition. Excellent customer service. Would gladly

Phil Pennington

2021-10-19 09:54:46

It is so refreshing to deal with a company that really makes you feel valued as a customer and SainSmart have done just that. I contacted customer services with a pricing question for an item on their website. My initial enquiry soon got more technic

John Colgan

2022-10-23 19:52:17

I bought this CNC 4030 ProVer XL in May. It is super strong, solidly built and also heavy. But you know it's not going to twist and bend if it hits a hard piece of wood.The spindle recently failed, Young Hong in Support has been Beyond Superb in

Jordan

2021-11-29 10:10:24

I needed replacement parts for my 3D printer and it was easy to contact SainSmart and explain what I needed. They were able to ship me replacement parts and installation instructions. Their customer support team were very pleasant to deal with with o

Gerard Cochrane

2022-07-31 10:04:10

I got the LE 1620 a few days back. Putting together the laser was a breeze. Completed my first test carve after running through a short tutorial. Light weight, portable. Going to take a little time to get the speed and power just right but that’s th

Stone

2021-09-15 22:20:59

Purchased the 3018prover, Wow what a great built machine, had a minor problem with the spindle gantry, contacted customer service and Marcia and the crew took care of the problem immediately and the machine works great. The customer service was a hug

Davide Giannuzzi

2022-04-07 11:14:17

Had a great experience buying and interacting with SainSmart! Bought a 3020 Pro-Max and it was a breeze to put together and get up an running.After experiencing some minor issues, they sent a replacement control board at no cost, and most importantly

Paul Burgess

2023-05-07 21:32:38

I ordered a Genmitsu 3018-PROVer to do some guitar inlay work, but due to nothing but my own finger trouble failed to apply my coupon code. Fortunately, the customer support is fantastic, and Gary politely and efficiently refunded the value of the co

Arno

2023-06-10 01:03:01

All of the SainSmart family of products that I've experienced have been great, but even with the best products, sometimes there's an issue that can't be resolved. I had the opportunity to deal with SainSmart customer support, and it w

Trevor West

2022-06-08 12:47:00

I upgraded my 3018 PRO-Ver spindle to the 20,000 RPM and it packed it in after only 3 weeks of use. I contacted Sainsmart who replaced it right away at no cost. Excellent customer service, I'm happy to deal with this company.

Michael Churchman

2021-10-04 15:29:49

Fast accurate service. Included factory discount. Product was as advertised and simple to assemble. Have not started first project yet but the machine moves as it should. One lost accessory was replaced immediately with no issues.

Samson Li

2022-10-01 11:56:41

Communication and problem resolution was top notch! Easiest process in correcting a package that went missing. Looking forward to continually shopping at Sainsmart.

dgm

2021-01-06 06:31:38

Ordered spare parts. Marcia was great to deal with and parts arrived quickly. Great support, confirming buying from SainSmart was right decision.

Kevin A.

2022-07-27 03:01:17

The products are of excellent quality and the customer service is exquisite. A pleasure to deal with SainSmart