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Secret Lab Review

Below are all the real reviews about Secret Lab from actual users, taken from a reliable source www.trustpilot.com, regarding user's shopping experiences related to shopping, deals, promo codes, discounts, free shipping... We hope that the information we provide is useful, valuable, and helps all customers to be savvy shoppers and have the best positive experiences on CouponForLess.
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Reviews 4.8 /5 (20 total)
All Reviews (20)
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I have had my chair for 2 days. The box was slightly damaged nothing major. The chair has no damage and was easy to assemble. This is my first gaming chair so I have nothing to compare it too. It is much more comfortable compared to the office chair
Really pleased with my buy of a Titan Black.14 days after my purchase, my cousin wants to buy one too, and asks if I have a discount, and I say no cause I dont have one.3 days after his purchase, I recieve an email from Secret Labs, wanting me to inv
I got myself the D.VA chair and had misunderstood some details about the 30%discount and when I sent the customer care representative George, an email, he quickly responded even on a weekend. He cleared up my misunderstanding and was very kind and re
Secret Lab is amazing. I reached out inquiring about a chair and they not only responded but provided me with a very small discount code (VERY small) when they did not have to do so. Made the experience a very enjoyable one. Even without the discount
I've had my Secretlab chair since early 2019 and it is by far the best office/gaming chair I've ever had. It developed a small crack on the side of one of the armrests so I contacted customer support about a replacement. Even though my ch
When my armrest broke on my Titan chair, I thought... now I have to deal with this. I was so wrong. I contacted service about the warranty claim and it couldn't have been easier or more convenient! I provided a little information and a couple of
I was very happy and impressed with how fast secretlab reps contacted me every single time. I also felt like I was kind of rushed as if I didnt care that a ticket was open. I was sure to explain that I was disabled in the beginning and explained that
As a first-time customer, I was eligible for a $20 discount coupon code on an accessory that I purchased along with a chair, so I splurged on better armrests. When I was checking out, I didn't notice the box to enter the code, and it slipped my
Last year my oldest son purchased one of your chairs and it still looks brand new, he loves it, he is at his desk all the time and uses the chair every day for hours! This year my younger son needed a new chair and we purchased one for him for Chris
Best purchase I've made in a long time! I love this chair so much. As a person with a bulging disc and chronic low back pain, this chair has been a godsend. It far exceeded expectations. The lumbar support is superb, and it is so comfortable I c
I knew my chair was out of warranty but I needed the multi-tilt mechanism on the bottom of the seat. Managed to get into contact with the right representative in the warranty department and she sourced the correct mechanism and gas lift for my chair
Simply amazing!The desk is such great quality build. Looks amazing and the management of the cabling is simply superb. Love the desk so much. One thing I have to buy a new monitor stand but no big deal the one I had was junk anyway.
These guys are amazing. Once they heard my problem they sourced my parts and gave me a pretty fat discount so yeah if I ever need another chair I'm coming back to secret lab you guys do great work keep it up.
This best chair in the world!!!!!! I LOVE mine so much!!!!! I used to get back pain from sitting in my old chair editing for hours and now I don’t deal with that anymore!!! They are the best out there!!!!!
Solid build, really good material, assemble is easier than my old DXracer, but there will be some glue or whatever smell, not a big deal tho, it will disappear eventually.
Secret lab took care of my request and gave me a special deal for items even though not covered by my warranty. Really Appreciate it :) Thank you all at Secret Lab
Great product, but I never got my leave a review promo of store credit of 25$ bucks if I sent a picture of my set up.. all good but a bit salty.
Honestly price was always the issue but got a sweet deal on Black Friday and I’m absolutely happy with my purchase. 10/10
Easy to deal with support on my very lightly damaged lumbar knob on my new chairback due to shipment damage.
They were more than happy to help me and responded quickly. Best costumer service I’ve deal with
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Secretlab is a Singapore based chair manufacturing company that specializes in the creation and production of gaming chairs. It was founded in 2014 by Ian Alexander Ang and Alaric Choo. The company expanded to market their chairs in the United States, Canada, United Kingdom, Europe, Australia, New Zealand, and Asia. Wikipedia

Founders: Ian Ang, Alaric Choo

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