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Sweaty Betty Review

Below are all the real reviews about Sweaty Betty from actual users, taken from a reliable source www.trustpilot.com, regarding user's shopping experiences related to shopping, deals, promo codes, discounts, free shipping... We hope that the information we provide is useful, valuable, and helps all customers to be savvy shoppers and have the best positive experiences on CouponForLess.
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Reviews 4.9 /5 (49 total)
All Reviews (49)
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Very quick and helpful customer service. Louise very kindly offered me a discount on top of my refund when Evri failed to deliver my parcel. I wasn’t expecting this but the generous gesture did help and I purchased another item the same day. I hope S
I always wear SB as the fit is perfect, range of styles and colours is fab and the quality is excellent. Had to contact customer service team recently and they were responsive and helpful, fixing my problem and offering a goodwill discount. Very happ
I had to return some faulty leggings which I bought with my birthday discount so have had to email a few times & received an amazing, efficient service initially from Ruth & then Anisha who was very patient & persevered until my new code
I messaged to enquire if I could have the discount code that had used applied to my 2nd purchase ( having returned the first- the first was too big and needed a smaller size . I received a really helpful reply within 7-10 days from Tanzim, who arran
Amazing customer service. I had a lady called Clare look after me from start to finish. No waiting for 24hr. Instead immediate reply to my email. Quick resolution and completely satisfied with a replacement item sent out within three days. It’s so re
I had a problem trying to get my 50% birthday discount to work. Communications between Hannah B and myself were excellent. Emails were always responded to promptly and Hannah solved my problem in a professional and friendly manner. I never hesitat
Very good customer service. I had to exchange an item bought at Black Friday price and, having returned the original item and replaced it with another in a different colour, I was reimbursed the difference between the full price and the discount pric
I had a very good experience shopping with sweaty Betty as I have been shopping with them for the last eight years. Never had a problem I tell all my friends, how good day are extremely comfortable and very fashionable to wear for leisure I would rec
Incredible customer service from Hannah B. I had missed out on a birthday discount as my email address was added incorrectly at the time of an in-store purchase . When I queried this on-line, the reply was swift and a discount code was sent out with
Love SB’s clothing and have ordered many items (more than I will admit to) online over the last few years. I never had the need to contact customer service as from order to delivery was always seamless, until recently. SB’s customer service response
I recently found out that as a fitness professional, I qualify for a discount from Sweaty Betty for my own personal use. What a fantastic initiative. I sent through an email this morning and received a quick response from Sultana to advise my account
Got given some leggings as a gift and didn’t have the gift receipt, spoke with the customer service team (Anne-Marie) and she was an absolute pleasure to deal with. Sorted out a free return for me so quickly and issued me credit to purchase a differe
Great customer service for from Victoria at Sweaty Betty when dealing with my lost order. They responded within the 7 days, had investigated the order and agreed it as lost, then researched that all items were in stock in order to re dispatch to me.
After buying a gilet half price in the sale, it was unfortunately too small but by the time I had to return it, it was back to full price. Anne-Marie from SB was good enough to honour the discount even though it didn’t apply anymore. Definitely servi
I've had a lovely experience with the team in store at the Bluewater Branch - special shout out to Hannah, who was so incredibly kind to me when I lost an earring in the changing rooms. ... and now great support from Hannah in the customer care
Shopping in store in Hampstead. Although the shop is small I love it. The staff make it a pleasant experience. Always friendly and helpful. Without being pushy. Lovely this Saturday 16th dec. giving me advice and info of discount offers. They were
Excellent service from Sweaty Betty. Goods arrived quickly, good quality and After contacting via email customer services regarding a discount. Hannah was very efficient and refunded my discount. As a first time buyer, I am very impressed and will or
I applied for my Fitness Professional Discount and had an email back within a couple of hours confirming! Great service as I had items in my basket I wanted to purchase and didn't want them to go out of stock. Ruth was helpful and pointed out al
I had a problem with my order being delivered to an address i was at for 12 nights as a holiday home. I ordered the day we went to the address fully expecting them to turn up 7 days (at the latest) and they never arrived. When I left the address I mo
I recently returned an item that had been purchased with a discount code - I had great advice and assistance both from Joanna in the Bristol store who contacted Customer Care for me to request another code, and also Ashleigh from Customer Care, who s
A shopping visit to Sweaty Betty with four gym friends over the weekend.We visited the Kings Cross stall. No, I didn't need any more workout gear but due to exceptional service from Keren and Maya, I walked out with 4 pieces of clothing and my f
It's always a pleasure to deal with Sweaty Betty - the products are generally great quality, despatched quickly and well packaged. Customer Support is second to none - always responsive, helpful and friendly. On this occasion, Melissa was brilli
I purchased the fabulous Technical Trench Coat and although there were a few technical difficulties with the delivery, due entirely to Evri and not at all to Sweaty Betty, I was delighted with the outcome. Ruth at Sweaty Betty listened to my issues a
I was a little bit concerned having to get in touch with customer services as I'd had some items missing from my order... I've been shopping with SB for over 3 yrs ( literally everything I own is from this shop)..I've never had to deal
Great help from Zara when I received a second SB credit note rather than a refund to my paypal account after returning items which is what should have happened. A £35 gift voucher became a £70 credit note. Overall really disappointed by my on-line
Not had any SB products before but took advantage of their sale and couldn't stop shopping!Great leggings, comfortable sports bras that I can wear ALL day and they wash fantastically too!I had one slight query with a return but it was quickly re
I raised a query about a discount and received an answer within just a few hours. My issue was addressed immediately. I am very impressed with this service and feel totally happy to use Sweaty Betty again in the future. I was also, incidentally, very
Birthday treat of a Sweaty Betty item, Camo 9” Black Cycling Shorts. A purchase instigated as Sweaty Betty, very kindly sent me a discount voucher as a birthday treat. Cannot praise their very efficient Customer Service team highly enough. My initial
Excellent customer service. Nice products, good quality, I'm not giving 5 stars only because I find the prices a little too high (I usually can afford them with some discount).Servizio cilenti perfetto. Bei prodotti, di buona qualità. Non dò 5 s
I had an issue with a pair of shorts I purchased and contacted Anne Marie thru Facebook and she was amazing! She offered either a refund or a credit, and when I chose the credit she gave me the original discount I purchased the shorts with so I could
Are used my birthday present from Sweaty Betty on the dress, but when it came, the color wasn’t what I expected. After I returned the dress, Louise and her team arranged another birthday coupon to use for the dress in another color. She was lovely, r
I recently completed my application for the Fitness Professional discount and Nazish and Charlotte responded promptly and got me set up. I placed my first order and can't wait to receive it. This is my first Sweaty Betty purchase and I'm
Great clothes, excellent customer service and really friendly staff. Recently had a slight problem with my DOB not showing on my account, therefore unable to receive the birthday discount. I contacted customer service online and received a very qui
Just so disappointing from SB, similar to another review further down. I bought a pair of leggings for a retreat I am on in 3 days time. Its the 13th July today, they were marked as dispatched by SB on July 5th. Evri are still waiting for the package
I had to get in touch as I had not received confirmation of a order I did a live chat with Laura she sorted every out for me and ensured I obtained the anniversary discount . Absolutely amazing g customer service as well as fantastic clothing
My birthday discount code had not come through, I contacted customer service and received a very prompt reply, giving me the discount code.Thank you Laura for dealing with this. Very happy with the way it has been dealt with. Thank you.
As a qualified instructor I was pleased to find out that I could be eligible for a discount. After emailing my certificate across Emma responded and sorted this very quickly for me. Can’t wait to start purchasing new items. Thank you
Once you get the initial response from customer care they are excellent. Abby speedily resolved my query, understood what I wanted and as a result has recruited a new customer to your brand. So nice to deal with a real person !
I recently qualified as a Pilates instructor and emailed customer services to receive the fitpro discount. Luke and Gemma responded and sorted this very quickly for me. Can’t wait to start using my discount! Thank you
I Love sweaty Betty! Every item I’ve purchased is great. Special Thanks to Lauren from customer care for sorting out my fitness professional discount too, this makes me so happy I can buy even more from SB! X
Great customer service. A sincere thank you to Louise who sorted out my birthday discount for me. Her correspondence was so prompt and she was so helpful. My birthday treat sorted and on the way to me!
The customer service fromLuke was prompt and very helpful. I recommend this company to deal with if you have any problems regarding an order. Also I’mAlways pleased with the quality of products.
Keill from customer care team was amazing to deal with!I received an incorrect product & Keill had this rectified for me in a very efficient & effective manner,Thanks so much Keill!Jane
I am a regular customer and love sweaty Betty. The customer service is always good but frustratingly I always have problem with discount/promo/gift card codes - they never work properly.
I hadn’t received my usual birthday discount so I emailed SB customer care. I had a next day reply and a my discount code which was fab. Thank you Charlotte C for your help!

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Sweaty Betty is a British retailer specialising in women's activewear, founded by Tamara and Simon Hill-Norton. It has over 50 boutiques in the United Kingdom, six boutiques in the United States and concessions in department stores Harrods and Bloomingdale's. Wikipedia

Founders: Tamara Hill-Norton, Simon Hill-Norton