I rang the store before I went to see if they had what I wanted and was told yes, given the size bottle and the price. Went into the Keighley store and asked for my product and I jokingly asked wether I would get it cheaper buying two. The attendant
I visited your newcastle store yesterday as there was 20% off for rewards members. The assistant couldn't locate my details but as I had an email confirmation of my membership she put the discount through for me. She was very helpful and thoroug
The ladies in the shop were very knowledgeable and helpful,, and the members discount helps when you are buying 3 bottles for £270. The 20‰ makes it even cheaper,, just over £210,,also got 2 x20 ‰off my next purchases.Very happy with the info about d
TFS in Derbion, Derby is my go to place for perfume shopping. The staff there are patience, friendly, warm and welcoming. I am known for purchasing many perfumes using my TFS membership so it’s brilliant that staff there are able to work with me in f
This is my first purchase from The Fragrance Shop and I have to say it was a very pleasant experience. The young man who I had the pleasure of looking after me, was helpful, kind and courteous. I stupidly didn't get his name, which for me is unu
We visited the Frangrance shop to get a price for my favourite perfume, which had just run out. The assistant was very helpful and, despite not keeping the perfume in stock, offered to order it for me online and gave me a discount. We were very happy
The customer service was friendly and personal, and the woman who helped us took time out to help us find exactly what we were looking for and went above and behind with extras and the best deal possible.Will definitely return due to such lovely cust
Love shopping with TFS and especially MY TFS with its discount code however the Return service is a bit of a hassle not like straight forward most online shop provides. Been a customer with TFS for years now and only just recently have to return an i
The staff were so helpful, polite and informative. They knew there merchandise. Whilst shopping with my daughter she asked me to buy aftershave for my grandson. I showed her what I got and oops it was the wrong size. The staff in the Livingston store
20% off is the standard discount available on other sites, students should be allowed to have an additional 10% on top of any promotions prior to purchase.Home delivery was very quick.The perfume sample provided is pathetic, if anything unwanted plas
The girl who served me in store pleasantly surprised me. I can be indecisive when it comes to perfumes, as I like a specific scent. I was shopping for myself and wanted to purchase a gift as well. She showed me many options and let me test them all!
Excellent personable experience. The assistant was extremely helpful ensuring I chose the right fragrance, I didn’t feel rushed she also made sure I got the best value for money on two purchases checking the price match then giving me a 20% member di
Very quick delivery. However, place to pick up was not clear, just a unit number of local shopping centre and none show their number on shop windows. It was the fragrance shop but it didn't say that on my correspondence. Also shop assistant aske
I’ve been a member on TFS for a year, the discount vouchers are of amazing use when either purchasing a gift or buying it for yourself. Good value, save a bit of money and smell lovely. Love my fragrances and appreciate the discount for members: I’m
Yet again excellent customer service from Lisa. She is a credit to your business. She always manages to make me leave with a purchase without applying the hard sell. I work in the retail sector so appreciate the shopping experience when I visit the s
Went in store on 19th January as I had been trying to order an aftershave for my husband’s birthday with my TFS reward however kept getting promo invalid message. Contacted customer services by phone no help, emailed them told it would take 24 hours!
I visited the Southport branch on 20/01 in the afternoon. A friendly member of staff (didn't catch her name but had blonde hair) behind the counter asked me if I needed any help without being pushy (not like in boots). She helped me to use a blu
I went to The Fragrance Shop, which is located in the Exchange Shopping Centre in Ilford today and i was greeted by lovely young lady with such a warm smile by the name of Shuhena. I asked her to tell me what perfume would be most suitable for my bea
The assistant was on the phone when we entered the shop but immediately ended the call to deal with us & had a very friendly, helpful & cheery disposition. She went out of her way to ensure we were happy with our purchase. It was a pleasure t
The young lady who served me was attentive and helpful.She entered me into the Perfume Shop club enabling me to buy a larger bottle of Chanel No.5 for my wife.It is notable that even before the discount the price of the perfume was way below that in
When I told the girls at Fareham branch this was for my wedding this week they were so excited and attentive. I knew what I wanted but they still made sure I tested it, they gave me samples and when I asked about offers they made sure I had the best
The lady who helped me couldn’t have been more helpful. I went in the shop not having a clue what I wanted, I told her my budget, situation and she gave me all the options suitable for me. She made the process so much easier and was so pleasant to de
These guys are always more than helpful, their prices are great, they have a members discount card options as well with vouchers that can be used to help steady your pocket cost. Fantastic selection of both men's and women's products, I get
Wanted good aftershave for my son’s birthday looked on my email company send me on regular basis. I decided on Chanel brand good price with membership.Went to Bedford shop ,Staff members was excellent went through different smells with me, sprayed on
Faizan the store manager in Oxford shopping centre Oxfordshire, well he was so helpful and so gracious, he was so kind and helped me sample different scents, not once did I feel rushed, it was a pleasure to be served by him today. I originally enquir
The sales assistant was very friendly but after checking prices elsewhere, I paid over the odds. I was not made aware that I would get 20% discount if I signed up to become a member. A bit of a rip off and I will not consider this store in future.
We were greeted by the very jolly member of staff. She was kind to show us different deals and also made us aware of the membership benefits. I signed up and also received discount. This definitely made iur day. Would definitely visit again..
Service was incredibly helpful and prompt. She quickly told me the price of the aftershave I wanted and (when she price matched it) confirmed I it was cheapest with The Fragrance Shop. So I also feel I got very good value for money.
An amazing experience shopping in the fragrance shop. I was overwhelmed with enthusiasm and friendly customer service, the aftershave was amazing, a big thank you to all their staff and keep up the great work. Ooooo rrrraaaa
The staff member was extremely helpful and polite. She alluded me to you discount policy. As this was a present she wrapped the item and placed it in a very nice gift bag. The process was quick and efficient.
Very helpful didn't feel rushed into a decision went through lots of choices. Also got a massive discount off another fragrance in the emailed receipt so ordered myself some from the Chorley shop.
You used to give NHS discount and now you don't appear to...however service was fine although as before you used to give little freebies such a fragrance samples and now you dont
Extremely friendly and helpful lady served me and price matched what I was purchasing with another shop. I will definitely be shopping with you again- just brilliant, thank you.
Very Professional, very helpful, and helped me choose two perfumes. I was offered a little discount too. I will come here to buy all my aftershave and perfumes. Thank you.
I was served by 2 pleasant ladies who were knowledgable and very informative about products and membership, making sure I got the best deal for what I was after
The lady who attended to me was cordial and guided towards the right choice. My friend loved the perfume I got. I also got a discount as a first time buyer
Easy to order..free delivery using royal mail..plus a free sample..not long to wait just a few days..a reasonable discount code through my rac membership.
The assistant was brilliant.Very knowledgeable and friendly. Got a double discount, sale price and my discount. Happy days, wife birthday pressie sorted.
Very helpful and knowledgeable The store was very pleasant with a good display Very Customer friendly The savings made was also very much appreciated
Went into derby store & what an amazing experience. The ladies in there always happy & bubbly and make my shopping experience a great one !
Amazing helpful staff Victoria helped with selection and purchase for partners birthday. Would use service again. A return to traditional shopping
customer rep was very helpful, their advice help me spend my money wisely and offered an additional discount on my next purchase. Will you again.
Prompt polite service. Help in getting the best value for money. Very well informed assistant. Very personable. Well presented assistant.
Very helpful, positive and polite staff at your Stirling branch. Makes shopping there a pleasure. Obviously well trained and well recruited.
Great, helpful assistant in store who showed me range of scents and helped identify the perfume I wanted. Good that offer nhs discount too.
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