I ordered a pair of Betsey Johnson shoes for my wedding and received a box with ripped and taped up corners. The soles of the shoes were a little worn out, some of the jewels were missing, and there were other signs of wear. I called customer service
The name Zappos kept popping up on my sidebar. I thought that because they do free shipping & returns, they would incorporate that cost into their items, but no! They are competitive as well! I never buy shoes without trying them on first, but th
Although I can certainly find shoes much cheaper at Wal-Mart or other retail stores, spending the extra money is worth it for the customer service with Zappos. It helps that I get my shoes in 1 day and that shipping is free both ways! And the selecti
I have American Express Platinum and I was looking to use my rewards for retail gift card and Zappos was on the list, it's online shopping website and they have good deals on most brands I love, it's free shipping and good if you don't
Zappos is great, all of my experiences shopping here have been positive. Once, a package got stolen from my porch. They responded to my problem immediately, and handled it well. My only negative is that their prices are so high! Most of the tim
I have had so many bad experiences with companies these days. Bad products and poor customer service BUT Zappos always comes through. I have hard to fit feet and they deliver quick service offer free shipping both ways with no minimum purchase. Th
I used to love Zappos, I could order something last minutes before a trip and it would ship the same day and be here the next day. Not anymore though apparently. The one day shipping is not one day shipping. I’ve seen other people tweet out that they
Before shopping with Zappos I decided to read the reviews and they were not so good. So I tried for myself and I love it! I ordered on Thursday 12/12 and received 12/13 Fast shipping, easy to order and track purchase. I ordered the Columbian jacket a
I love Zappo's! They have a great selection, for very fair prices. And the one time I had a shipping issue (that was actually Amazon's fault) Valerie at Zappo's resource desk went above and beyond to resolve the issue and make sure it
So far have place two separate orders for shoes with Zappos and on both occasions the orders have been wrong. First time they sent the wrong size - ordered 9.5 (US womens) and received 11 (9.5 UK) not sure why they picked the UK size as my order cle
I absolutely love ZAPPOS! Have been shopping with them for years. Their shipping speed is lightening fast! They back up their shoe guarantee with a 365 return policy. Additionally, returns are free! You can't really beat that policy. Whenever I
Here is my recent experience with zappos. Bought a pair of sneakers from them. The shoes themselves are fine, no sign of wearing. But i found some woman hair inside the shoe and box. So i wrote a review about it. Few hours later, 2 customer service t
I ordered a pair of Oofos as a gift. Light blue, women’s size 7. Two days later my box arrived. They were Oofos, but Navy and women’s size 10. I called and an exchange was done. Two days later, the next box arrived. The exact same wrong pair arrived.
I don't give a damn what no one says this is the best place to do you dress shoe shopping, maybe a lil pricey but the VIP service is the best customer service I've ever experienced
ZAPPOS IS DA BOMB! LOVE shopping at Zappos! I am a VIP customer. They have thousands of items to choose from and shipping is FAST. Returns are free. Will continue to shop with Zappos!
Zappos has hands-down the best customer service. They are quick to respond, witty and make zero work on for the consumer. Best shopping experience I've had time and time again!
Zappos has always been my favorite I have been shopping with them at least 14 years. I've never been disappointed with the products or the return policy if needed.
My favorite store, period.I have been shopping here for years now. Returns and exchanges are easy and super fast. I don't buy shoes anywhere else. LOVE ZAPPOS!!
Customer Services is amazing.Online shopping is always a bit iffy but I LOVE my experiences with Zappos. They make shopping online so much fun.
I like shopping from them. Authentic products. Fast (I mean it) shipping
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