Macy's Online Return Policy - FAQs & Detailed Guides

What if you make online purchases at the macys.com website and receive unwanted products? Do you know about Macy's online return policy? Keep exploring our words to get further information about the return policy and more.   

What is Macy's online return policy?

Yes. Macy's works hard to offer satisfaction to all customers. In case you are not happy with your purchases, make your returns within 90 days of purchase. 

You can choose to return your products by mail and/or in-store for FREE. Please keep your returned products in a saleable, original condition with full tags. You will not receive refunds for shipping and delivery fees. 

All new and gently used Cosmetic or Fragrance product ordered at Macy's that does not fit your requirements will be accepted for returns.

*To note: 

You should know that there are some exceptions to the 90-day Macy's online return policy, such as Apple products, backstage merchandise, area rugs, designer merchandise, food & beverages, finish line shores, dresses, lighting, maternity merchandise, Sunglass Hut, tech watches, and others.

You should check the detailed information of return policies for these items to make sure you complete your returns conveniently. 

Macy's jewelry return policy

In case you wish to return your jewelry items, please include full price tags and send back to Macy's within 60 days of purchases. 

If you shop for items that have been altered for size, you are not qualified for return or exchange.

This Macy’s online return policy is applied for both fine & bridge jewelry and watches. Please read the product description carefully to ensure you pick up the right items to update your shopping bag. Plus remember to make your returns within 60 days of purchases to ensure your cases are solved. 

Macy's perfume return policy

As Macy's return policy, it accepts fragrance returns within 180 days of online purchase or 30 days of in-store purchase. 

For the last Act or clearance perfumes and colognes, you have to make your returns within 30 days of receipts. 

Only new and unopened condition or opened with minimal use fragrances are qualified for a return or exchange. 

Macy's gift return policy

To make a gift return, bring your purchase along with the packing slip or receipt plus the original form of payment to your local Macy's store. 

Ask the customer representative for a return and get your exchange or refund. 

*To note: 

Macy's does not accept gift cards, gourmet gifts, food, lamps, wall art, beauty boxes, furniture, mirrors, mattresses & area rug. 

Macys dress return policy

If you receive unwanted/wrong dresses, please return your items within 60 days of purchase for a refund or exchange. 

Please note that you have to keep your dress in a saleable condition with full tags attached. 

Your items are not accepted in case they are altered, worn, or tags removed.

Shopping tips

As you have known about Macy’s online return policy and dress return policy, make sure you have tried your designs before cutting any tags.

Even though you can return your dress for free, it is best when you follow the right size-guide and order the perfect items. 

To maximize your savings, you can apply current coupons and deals to your purchases such as Macy's Friend and Family sale, coupon $10 OFF $25, free shipping no minimum, and others, and steal extra bucks from your subtotal. 

How to return a purchase at Macy’s? 

If you receive unwanted/wrong items when making online orders, please follow some simple steps below to return your purchases. 

1st step: Check your purchases and contact the customer representative directly to alert your case and Macy’s will arrange a refund/exchange for your packages. 

*In case you find out your products is wrong/damaged, please let the courier know and don’t sign for your delivery receipts. 

2nd step: Put your products such as apparel & accessories or small appliances to the original box. 

3rd step: Provide full purchase proof including receipts, purchase tags, and others to ensure your return process is smooth. 

4th step: Attach the mailing label and leave your return box on any UPS location and get it sent to Macy's for free.

5th step: Once Macy’s received your return packages, it will process the return. 

*To note: 

As Macy’s online return policy, you will receive your refund in the same way you make to complete your purchase before. 

What is Macy's return policy without a receipt?

The company does accept returns without a receipt. As Macy's online returns policy, you can make your purchases in case you have lost your purchase receipt. 

Please provide the store's sticker or a gift receipt. But you should know that you will only get an in-store credit instead of a full refund in this case. 

Macy's return policy after 180 days

Macy's does its best to let all shoppers experience nothing less than happy when making any orders. 

But please note that you have a maximum of 180 days to make your returns in case you are not happy with your products. Plus there are some exceptions to the 180-day return policy, please read carefully to make sure you can get your ideal products.

Macys returns phone number

For further information about Macy's online return policy or you can't complete your returns, please contact the customer support team at 1-800-289-6229 and get help. 

Besides, you can sign in your account to check information about order history to make your returns.

To summarize 

No you know the details of Macy’s online return policy, send back your items in case you are not happy with your purchases. Please don’t forget to read the related information to make your returns fuss-free.

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